Job Description: Teleperformance Is Hiring For Language Interpreter Role (Punjabi/Nepali/Tamil/French)

Teleperformance is seeking highly skilled and motivated individuals to join its team as Language Interpreters. This is a permanent work-from-home opportunity, providing a unique chance to work remotely while engaging in meaningful communication across linguistic barriers. The role requires providing accurate and impartial interpretation services to facilitate effective communication between speakers of different languages.

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Language Interpreter Job Details

Company: Teleperformance
Job Role: Language Interpreter
Domain: Customer Support & Operations
Location: Work from Home (System will be provided by the company)
Languages: Punjabi/Nepali/Tamil/French + English
Salary:

• Regional Languages (Punjabi/Nepali/Tamil): Up to 5 LPA
• French Language: Up to 10 LPA
  Shifts: 24×7 Rotational (9-hour shifts)
  Work Days: 5 days a week
  Week Offs: 2 rotational week offs
  Note: For French Language applicants, the following qualifications are mandatory:
• Minimum B2 certification in French Language, OR
• B1 certification with at least 6 months of experience, OR
• Undergraduate/Postgraduate degree in French Language

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Key Responsibilities for Language Interpreter

1. Accurate Interpretation:
   • Listen carefully to conversations and interpret communications precisely between individuals speaking different languages. For example:
     • English to the second language
     • Second language to English
2. Adherence to Procedures:
   • Follow standard operating procedures established for the process and the organization.
3. Neutrality and Impartiality:
   • Maintain a neutral and impartial stance while interpreting to ensure clear and unbiased communication.
4. Active Listening:
   • Understand the nuances of conversations and ask clarifying questions when necessary to ensure accurate interpretation.
5. Professionalism:
   • Uphold high standards of professionalism and confidentiality in handling sensitive or private information.

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Desired Candidate Profile

Education:

• Minimum qualification: 12th standard, diploma, or any graduate degree

Experience:

• Open to both freshers and experienced candidates

Age Limit:

• 19 to 45 years

Required Skill Set

1. Language Proficiency:
   • Highly proficient in bilingual communication, capable of interpreting between English and one of the target languages (Punjabi/Nepali/Tamil/French).
2. Communication Skills:
   • Excellent verbal communication skills and an ability to convey messages effectively.
3. Listening Skills:
   • A good listener who can capture the nuances of conversations and interpret them accurately.
4. Flexibility:
   • Willing to work in rotational shifts, including night shifts, with a positive and adaptable mindset.
5. Energetic Approach:
   • Positive energy and a proactive approach to handling issues and delivering quality services.

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Interview Process

The selection process for the Language Interpreter role involves the following steps:

1. HR Interview (Telephonic):
   • Initial screening to assess communication skills, experience, and suitability for the role.
2. AMCAT Test:
   • Online assessment to evaluate aptitude, reasoning, and language skills.
3. Language Proficiency Test:
   • Evaluation of fluency and proficiency in English and the target language.
4. Operations Interview (Video Conference):
   • Assessment of understanding of the role and ability to handle real-world scenarios.
5. Client Virtual Round:
   • Final round with the client to confirm language proficiency and professionalism.

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10 Interview Questions and Sample Answers

1. Why do you want to work as a Language Interpreter?

Sample Answer: I am passionate about bridging communication gaps and facilitating understanding between individuals from diverse linguistic and cultural backgrounds. This role aligns with my language skills and desire to make a meaningful impact by connecting people through effective communication.

2. How do you handle difficult conversations or misunderstandings during interpretation?

Sample Answer: I stay calm and neutral, ensuring that I interpret each statement accurately without adding personal biases. If misunderstandings arise, I seek clarification and ensure both parties understand each other fully.

3. What strategies do you use to maintain impartiality during interpretation?

Sample Answer: I focus solely on conveying the speaker’s message accurately and avoid expressing personal opinions or emotions. My goal is to serve as a transparent communication bridge.

4. How do you ensure accuracy while interpreting complex conversations?

Sample Answer: I actively listen, take brief notes if necessary, and ask for repetition or clarification when needed to ensure I capture every detail accurately.

5. What do you do if you encounter unfamiliar terminology during interpretation?

Sample Answer: If the context allows, I ask for clarification from the speaker. Additionally, I continuously enhance my vocabulary and stay updated on industry-specific terms.

6. Can you describe a time when you had to multitask under pressure?

Sample Answer: In my previous role, I managed multiple clients simultaneously while ensuring prompt and accurate responses. I prioritized tasks based on urgency and maintained composure to deliver quality results.

7. How do you handle feedback or criticism about your interpretation skills?

Sample Answer: I view feedback as an opportunity to grow and improve. I actively listen to suggestions, reflect on areas for improvement, and implement changes to enhance my performance.

8. What steps do you take to prepare for a client call in a language interpretation role?

Sample Answer: I ensure my environment is quiet and free from distractions. I review any relevant materials or terminology, test my equipment, and mentally prepare to focus fully on the conversation.

9. Why do you think cultural sensitivity is important in this role?

Sample Answer: Cultural sensitivity helps in understanding context, nuances, and emotional undertones, which are essential for accurate interpretation and fostering effective communication between parties.

10. How do you manage working rotational shifts, including night shifts?

Sample Answer: I plan my schedule effectively to ensure I get adequate rest and maintain work-life balance. I adapt to different shift timings by staying organized and prioritizing self-care.

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Why Join Teleperformance as a Language Interpreter?

• Growth Opportunities: Develop valuable skills in language interpretation and cross-cultural communication.
• Work-Life Balance: Enjoy the flexibility of working from home with rotational shifts and designated offs.
• Supportive Environment: Be part of a global organization that values diversity, professionalism, and employee well-being.
• Competitive Compensation: Attractive salary packages, with higher remuneration for French language interpreters.
• Professional Development: Enhance your expertise through continuous learning and exposure to diverse linguistic challenges.

Teleperformance invites you to become a part of its dynamic team and contribute to creating seamless communication experiences across linguistic and cultural boundaries. Apply today and embark on a rewarding career as a Language Interpreter!