Job Title: Insurance Verification and Supplier Success Associate
Location: Remote
Work Type: Full-Time
About Netscribes
Netscribes is a knowledge support services firm that helps global organizations source, manage, and use information effectively. With offices in India and the US, we provide editorial, research, and analytics services to Fortune 500 clients while adhering to global delivery standards.
Job Summary
We are looking for a detail-oriented and proactive Insurance Verification and Supplier Success Associate to join our dynamic team. The role involves verifying insurance certificates, supporting client and supplier queries, and ensuring customer satisfaction. You will be the key link between suppliers, customers, and internal teams, delivering exceptional quality and timely service.
Key Responsibilities as Insurance Verification and Supplier Success Associate
Insurance Verification:
- Review and verify insurance certificates/documents to ensure compliance with client requirements.
- Upload verified documents and perform data entry using client-provided tools.
- Communicate with clients via email and MS Teams to resolve queries.
- Ensure records of feedback are accurately maintained and addressed.
- Achieve 100% quality in all tasks, completing assigned work within a 24-hour SLA.
- Resolve verification queries promptly and meet target-based goals.
Supplier Success Support:
- Maintain a professional and empathetic approach toward suppliers and customers.
- Assist with onboarding processes and ensure smooth registration for new customers.
- Handle inbound and outbound calls, following up with proactive emails.
- Address and resolve compliance-related queries efficiently.
- Maintain records of customer interactions, transactions, and feedback.
- Provide feedback on process improvements and assist in managing junior customer service representatives.
- Consistently meet SLA and TAT requirements to ensure client satisfaction.
Key Skills and Requirements: Insurance Verification and Supplier Success Associate
- Strong communication and presentation skills.
- Familiarity with insurance claims and verification processes.
- Target-oriented and capable of working under pressure.
- High attention to detail with a commitment to quality.
- Proficiency in MS Teams and similar tools.
- Strong organizational and multitasking abilities.
Expected Interview Questions and Answers for Insurance Verification and Supplier Success Associate
- Why do you want to work in insurance verification and supplier success?
Answer: I am detail-oriented and enjoy ensuring accuracy in documentation. The blend of communication, problem-solving, and compliance work excites me, and I believe my skills align perfectly with this role. - How do you ensure 100% quality in your work?
Answer: I double-check my work, follow established guidelines meticulously, and use checklists to ensure no details are missed. - How do you handle high-pressure situations, such as meeting tight SLAs?
Answer: I prioritize tasks, stay organized, and communicate proactively to address potential delays. Staying calm and focused helps me meet deadlines. - Describe a time when you resolved a customer complaint efficiently.
Answer: In my previous role, a supplier faced delays due to missing documentation. I identified the issue, coordinated with the concerned teams, and resolved it within hours, ensuring the supplier’s satisfaction. - What tools have you used to manage communication and documentation?
Answer: I am proficient in MS Teams, CRM tools, and document management systems like SharePoint and Google Drive. - How would you handle a situation where a supplier is frustrated?
Answer: I would listen empathetically to their concerns, acknowledge their frustration, and provide a clear and prompt solution while keeping them updated throughout the process. - How do you stay updated with product knowledge to assist customers effectively?
Answer: I regularly attend training sessions, read product documentation, and stay informed about updates and changes in processes. - What steps would you take if you noticed a discrepancy in a document?
Answer: I would review the document thoroughly, identify the issue, and consult the relevant guidelines. If necessary, I’d escalate it to the appropriate team for resolution. - How do you prioritize multiple tasks with similar deadlines?
Answer: I assess each task’s urgency and impact, communicate with stakeholders if needed, and allocate time efficiently to ensure timely completion. - What motivates you to perform well in a target-based environment?
Answer: I enjoy challenges and take pride in meeting goals. Achieving targets gives me a sense of accomplishment and drives me to perform consistently.
Why Join Us?
- Competitive salary and growth opportunities.
- Exposure to working with global clients and diverse industries.
- Comprehensive training programs.
- A collaborative and supportive work environment.
