Job Description: Business Development Executive (Remote)
Position: Business Development Executive
Company: MakeMyTrip
Job Type: Work-from-Home
Start Date: Immediate
Salary: ₹3,50,000 – ₹6,00,000 per annum
Experience Required: 0-4 years
Application Deadline: 19th December 2024
Number of Openings: 80
About the Role
MakeMyTrip is seeking dynamic, customer-oriented individuals to join our team as Business Development Executives. This role is ideal for professionals passionate about delivering exceptional travel services, building customer relationships, and driving business growth. As a Business Development Executive, you will engage with customers to understand their travel needs, assist in booking tours and tickets, and provide post-sale support.
Key Responsibilities as Business Development Executive
- Customer Interaction: Handle inbound and outbound calls, live chats, and emails to address customer queries effectively.
- Travel Planning: Assist customers in planning and booking tours, flights, and accommodation.
- Problem Solving: Resolve customer issues, offer suitable alternatives, and facilitate re-sales.
- Data Management: Maintain detailed records of customer interactions and bookings using MS Excel.
- Email Marketing: Draft and send promotional offers to potential customers to boost sales.
Skills Required: Business Development Executive
- Proficiency in spoken and written English.
- Business analysis for understanding customer preferences.
- Knowledge of email marketing tools and strategies.
- Proficiency in MS Excel for data management and reporting.
Perks: Business Development Executive
- 5-day workweek.
- Comprehensive health and life insurance coverage.
- Opportunity to work with a leading brand in the travel industry.
About MakeMyTrip
MakeMyTrip, founded in 2000, is a trailblazer in the Indian online travel space. Headquartered in Gurgaon, the company offers comprehensive travel services, including flight tickets, domestic and international holiday packages, hotel reservations, and rail and bus tickets.
With a strong offline presence, the company operates 14 travel stores across India and multiple offices worldwide, including New York, Singapore, Kuala Lumpur, and Dubai. By integrating innovative technology and exceptional customer service, MakeMyTrip has become a trusted partner for millions of travelers globally.
Top 10 Interview Questions and Sample Answers for Business Development Executive
1. Tell us about yourself and why you’re interested in this role.
Sample Answer:
“I’m a graduate in Business Administration with a passion for the travel industry. I enjoy interacting with people and helping them create memorable experiences. MakeMyTrip’s reputation for excellence and innovation in travel inspires me, and I’m excited about the opportunity to contribute to its growth while enhancing customer satisfaction.”
2. What do you know about MakeMyTrip?
Sample Answer:
“MakeMyTrip is a leading online travel company founded in 2000. It provides services like flight tickets, hotel reservations, holiday packages, and more. With offices in India and abroad, it has revolutionized how Indians plan their travel, offering convenience and reliability through its platform.”
3. How do you handle customer complaints or difficult situations?
Sample Answer:
“I start by listening to the customer carefully to understand their concern. Then, I empathize with them and provide solutions based on company policies. For instance, if a customer’s flight is canceled, I would quickly check for alternatives and communicate the next steps transparently. My goal is to resolve issues promptly and ensure the customer leaves satisfied.”
4. How proficient are you with tools like MS Excel and email marketing platforms?
Sample Answer:
“I am proficient in MS Excel, including using formulas, creating pivot tables, and generating reports. Additionally, I have experience with email marketing tools like Mailchimp, where I’ve created and analyzed campaigns to improve engagement and conversions.”
5. Can you describe a time when you successfully convinced a customer to make a purchase?
Sample Answer:
“In my previous role, a customer was hesitant about booking a package due to price concerns. I provided them with a detailed breakdown of the benefits, shared customer testimonials, and highlighted exclusive discounts. They eventually booked the package, and later, they thanked me for helping them make the decision.”
6. How do you prioritize tasks when managing multiple customer requests?
Sample Answer:
“I prioritize tasks based on urgency and importance. For example, if I receive a query about a same-day flight booking, I address it immediately. I also use tools like task managers to keep track of pending tasks and ensure I meet deadlines without compromising quality.”
7. What strategies would you use to upsell travel services to customers?
Sample Answer:
“I would start by understanding the customer’s preferences and needs. Based on their itinerary, I’d suggest add-ons like premium seating, guided tours, or travel insurance. I’d emphasize the value these services bring, such as convenience, safety, or unique experiences, to encourage upselling.”
8. How do you stay updated on the latest trends in the travel industry?
Sample Answer:
“I regularly follow industry blogs, newsletters, and updates from travel associations. I also participate in webinars and engage with social media groups dedicated to travel. Staying informed helps me offer the best solutions to customers and stay ahead of competitors.”
9. What steps would you take to ensure customer retention?
Sample Answer:
“Building trust is key. I would ensure customers have a seamless experience by being responsive, proactive, and transparent. Post-sale follow-ups, exclusive offers for repeat customers, and personalized services would also help strengthen their loyalty.”
10. How do you handle feedback, whether positive or negative?
Sample Answer:
“I view feedback as an opportunity to learn and grow. Positive feedback motivates me, while negative feedback helps me identify areas for improvement. For instance, if a customer points out a delay in response time, I would evaluate my processes and make adjustments to ensure quicker communication in the future.”
