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Job Description: Verification Specialist at First Advantage

Overview

First Advantage is a global leader in background screening and identity verification solutions. We are looking for a motivated and detail-oriented Verification Specialist to join our team in Mumbai, Maharashtra. This role involves working remotely on a US shift schedule and offers a great opportunity to work in a dynamic, growth-oriented environment.

Job Title:

Verification Specialist

Location:

Remote, Mumbai, Maharashtra, India

Work Hours:

9.5 hours, US shift

About the Role

As a Verification Specialist, your primary responsibility will be to verify the employment and educational background of applicants applying for jobs with our clients in the US. This role is essential to maintaining the integrity of the hiring process and ensuring that only qualified candidates are onboarded by our clients.

Key Responsibilities for Verification Specialist

Verification Tasks:
- Conduct background checks on applicants by verifying employment and educational details.
- Search the web to locate relevant listings for universities, colleges, and companies.
- Initiate verification calls to institutions and previous employers to authenticate applicant credentials.
- Send written verification requests and faxes as per institutional and organizational policies.
Data Management:
- Accurately input verified data into the system.
- Generate comprehensive and accurate reports based on the verification process.
- Update databases with any changes or new information as required.
Quality Assurance:
- Adhere to established quality guidelines and meet targets set by the Team Leader.
- Conduct regular quality checks to ensure compliance and accuracy.
- Provide feedback and mentor new joiners to maintain high-quality standards.
Compliance:
- Follow IT policies and data security guidelines rigorously.
- Maintain confidentiality and handle sensitive applicant data responsibly.
Team Collaboration:
- Collaborate with team members to streamline the verification process.
- Share necessary updates and best practices to enhance team performance.

Qualifications and Skills: Verification Specialist

Educational Requirements:
- Minimum HSC qualification is mandatory.
- Graduate freshers with excellent language and comprehension skills will be considered.
Experience:
- Minimum 6 months of experience in an International BPO/KPO is highly preferred.
Technical Skills:
- Typing speed of at least 20 words per minute with 90% accuracy.
- Proficiency in using web-based tools for research and verification.
Soft Skills:
- Excellent spoken and written language skills.
- Strong comprehension and articulation abilities.
- High attention to detail and ability to work under tight deadlines.
Other Requirements:
- Willingness to work night shifts (US shift timing).

Perks and Benefits: Verification Specialist

Comprehensive Health Insurance (including dental and vision coverage).
Life Insurance.
Paid Time Off (PTO) and Paid Holidays.
401K Retirement Plan.
Tuition Reimbursement.
Employee Stock Purchase Plan.
Work-from-Home Policy.

Awards and Recognition:

Ranked in the top 5% for CEO Score on Comparably.
Recognized as a diversity-forward organization, rated in the top 25% for Gender and Diversity scores.
Employee Net Promoter Score (eNPS): 36, with 53% of employees being promoters.

Sample Interview Questions and Answers for Verification Specialist

General Questions:

Q1: Can you tell us about yourself and your experience related to this role?

Sample Answer: “I am a graduate with a strong command of the English language, both written and spoken. I have six months of experience working in an International BPO, where I honed my communication and data management skills. I am detail-oriented and have experience conducting background verifications, making me well-suited for this role at First Advantage.”

Q2: Why do you want to work at First Advantage?

Sample Answer: “First Advantage’s reputation for excellence in background verification aligns with my career goals of contributing to a process that ensures integrity in hiring. I am excited about the company’s technology transformation initiatives and the opportunity to grow with a global leader in this industry.”

Q3: How do you handle tight deadlines and high-pressure situations?

Sample Answer: “I prioritize tasks based on urgency and importance, ensuring that I meet deadlines without compromising quality. I remain calm under pressure by breaking down tasks into manageable parts and focusing on one step at a time. Effective communication with team members also helps streamline workflows.”

Role-Specific Questions:

Q4: How would you verify an applicant’s educational background?

Sample Answer: “I would first locate the institution’s contact information through web research. Then, I would initiate a call or send a written verification request in accordance with the institution’s policies. Once I receive confirmation, I would update the system with the verified information and generate a detailed report.”

Q5: What steps would you take if you encounter conflicting information during verification?

Sample Answer: “If I find conflicting information, I would double-check the details by reaching out to the institution or employer again. If the conflict persists, I would escalate the issue to my Team Leader or follow company protocols for resolution.”

Q6: How do you ensure data security and confidentiality?

Sample Answer: “I strictly adhere to the company’s IT policies and data security guidelines. I ensure that all sensitive information is handled with the utmost confidentiality, and I only use authorized systems and tools for storing and managing data.”

Behavioral Questions:

Q7: Describe a time when you had to deal with a difficult customer or situation.

Sample Answer: “In my previous role, I dealt with a customer who was upset about a delayed response. I listened to their concerns patiently and assured them I would resolve the issue promptly. I coordinated with my team and provided the customer with a solution within the same day. The customer appreciated my efforts, and the situation was resolved amicably.”

Q8: How do you stay motivated during repetitive tasks?

Sample Answer: “I focus on the bigger picture—knowing that my work contributes to the integrity of the hiring process keeps me motivated. I also set personal milestones to track my progress and take short breaks to maintain focus and productivity.”

Technical Questions:

Q9: What tools have you used for data entry and verification in the past?

Sample Answer: “I have experience using various CRM systems and data management tools for data entry and verification. Additionally, I am proficient in using Microsoft Excel and other web-based platforms for research and record-keeping.”

Q10: How would you handle a high volume of verification requests?

Sample Answer: “I would prioritize requests based on their deadlines and importance. I’d also use time-blocking techniques to allocate specific times for different types of verifications. Keeping a checklist ensures that no request is missed, and I stay organized throughout the process.”

Closing Questions:

Q11: Where do you see yourself in five years?

Sample Answer: “In five years, I see myself taking on a leadership role in the verification process, mentoring new team members and contributing to process improvements at First Advantage. I am committed to growing with the organization.”

Q12: Do you have any questions for us?

Sample Answer: “Yes, I’d like to know more about the training process for this role and the opportunities for career advancement within First Advantage.”

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