Job Description: Overseas Education Counselor (Remote)

Overview

Join Yocket, the largest and most active online platform for international education, as an Overseas Education Counselor. At Yocket, we aim to revolutionize the way students make decisions about studying abroad. Established in 2015, we’ve connected over 1,000,000 students to global universities and programs, guiding them in their pursuit of higher education.

This is a full-time remote position where you will play a pivotal role in shaping students’ futures by guiding them on their study-abroad journeys. Your expertise and support will ensure that students receive personalized advice and assistance to make informed decisions about their education.

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About Yocket

Yocket is a mission-driven organization dedicated to connecting students with the best international learning opportunities. Recognized as one of the Top 100 Indian Startups by Google and MeitY’s Appscale Academy Initiative, Yocket is also ranked #18 on the AppStore Top Charts for Education.

Our platform helps study-abroad aspirants explore universities, connect with peers and alumni from renowned institutions, and navigate every aspect of the international education process. If you’re passionate about making a difference and helping students achieve their dreams, we’d love for you to join our team!

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Key Responsibilities for Overseas Education Counselor

1. Student Guidance and Support:

• Provide personalized counseling to students to help them identify their dream universities and programs.
• Offer guidance on scholarships, assistantships (RA/TA), and other funding opportunities.
• Assist students with building a strong profile and navigating financial planning for their education.
• Educate students on visa processes and requirements for countries like the USA, UK, Canada, and Australia.

2. Application and Documentation Assistance:

• Help students compile and organize required documents for university applications.
• Provide support with Statement of Purpose (SOP) analysis and improvements.
• Assist students with Letters of Recommendation (LORs) and resume editing.
• Guide students through the preparation of financial documentation.

3. Visa Application and Interview Preparation:

• Help students complete visa applications and ensure all necessary documents are in order.
• Provide coaching and preparation for visa interviews to improve students’ chances of success.

4. Student Experience Management:

• Collaborate with universities and internal teams to ensure a smooth application process.
• Address student concerns promptly and ensure they receive timely updates.
• Use digital tools and technology to provide real-time, high-quality counseling services.

5. Follow-Up and Continuous Improvement:

• Establish rigorous follow-up mechanisms with students and universities to track progress.
• Set new benchmarks in the student counseling experience by providing unparalleled service.

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Overseas Education Counselor Requirements

Qualifications

• Bachelor’s or Master’s degree (preferably in counseling, psychology, or a related field).
• 1+ years of experience in overseas education counseling.
• Familiarity with admissions processes for countries like the USA, UK, Canada, and Australia.

Skills

• Excellent oral and written communication skills.
• Strong listening skills to understand and address student needs.
• Well-versed in digital tools and platforms for real-time counseling.
• Ability to stay updated with the latest trends in international education and visa processes.
• A proactive, solution-oriented mindset with a willingness to learn and adapt.

Preferred Attributes

• A background in psychology or counseling.
• A humble and student-focused approach.

Why Join Yocket?

• Flexible Work Environment: Enjoy a five-day workweek with flexible timings to maintain a great work-life balance.
• Empowerment: You’ll have ownership of your work and access to mentors who value accountability.
• Wellness Support: We prioritize your physical and mental well-being with benefits accessible at the click of a button.
• Impactful Work: Be part of a team that’s changing the way study-abroad counseling is conducted, making a real difference in students’ lives.

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Sample Interview Questions and Answers for Overseas Education Counselor

1. Can you explain your experience in guiding students for overseas education?

Answer: In my previous role as an Overseas Education Counselor, I helped students select universities and courses aligned with their career aspirations. I guided over 200 students through application processes, including SOP editing, financial planning, and visa applications for countries like the USA and Canada. I’m well-versed in tailoring advice to each student’s unique needs.

2. How would you help a student unsure about which country or program to choose?

Answer: I would begin by assessing their academic background, career goals, financial situation, and personal preferences. Using this information, I’d recommend countries and programs that align with their aspirations. I’d also provide insights into job opportunities, visa policies, and cultural factors to help them make an informed choice.

3. How do you stay updated on changes in visa policies and admission requirements?

Answer: I subscribe to official embassy websites, attend webinars from universities, and follow industry forums. Additionally, I network with peers and regularly read publications related to international education.

4. Describe a challenging case you handled as a counselor and how you resolved it.

Answer: One student faced multiple rejections from universities due to a low GPA. I guided them to enhance their profile by taking additional certifications and improving their SOP. We targeted universities with flexible admission criteria, and the student eventually secured admission with a scholarship.

5. How do you ensure students feel supported throughout the application process?

Answer: I establish clear communication from the beginning, set realistic expectations, and maintain regular follow-ups. By being approachable and responsive, I create a supportive environment where students feel comfortable sharing their concerns.

6. What digital tools have you used for counseling, and how effective were they?

Answer: I’ve used platforms like CRM tools for managing student profiles and scheduling follow-ups, Zoom for virtual counseling sessions, and Google Workspace for document sharing. These tools have significantly improved efficiency and communication.

7. How would you handle a situation where a student is struggling financially to meet tuition fees?

Answer: I’d explore scholarship opportunities, part-time work options, and education loans. Additionally, I’d help them prepare a compelling financial documentation package to maximize their chances of receiving aid.

8. What steps would you take to help a student prepare for a visa interview?

Answer: I’d conduct mock interviews, provide a list of frequently asked questions, and ensure the student understands how to present their financial and academic documents. I’d also coach them on how to confidently articulate their purpose for studying abroad.

9. How do you prioritize your tasks when handling multiple student cases?

Answer: I use task management tools to track deadlines and prioritize cases based on urgency. I also set reminders for follow-ups and ensure that no student’s application process is delayed.

10. Why do you want to join Yocket?

Answer: I’m inspired by Yocket’s mission to connect students with the world’s best learning opportunities. The emphasis on technology-driven counseling and the company’s impact on students’ lives align with my passion for helping others achieve their educational dreams.