Company Description – MakeMyTrip
MakeMyTrip is a pioneer in India’s online travel space and is located in Gurugram. Founded in 2000, MakeMyTrip offers easy and instant travel bookings with comprehensive choices. With a focus on customer-first values, MakeMyTrip provides best-value products and services, powered by robust technology and round-the-clock customer support. The company has expanded its offerings to include flights, hotels, holiday packages, homestays, villas, ground transport, and business travel solutions. MakeMyTrip has also ventured into the Gulf market, offering power-packed deals on flights and hotels.
Role Description for Flight Expert
This is a WFH role for a Flight Expert at MakeMyTrip. The Flight Expert will be responsible for assisting customers with Flight bookings and providing comprehensive information to the customers. The role also involves handling customer queries, resolving issues, and ensuring customer satisfaction.
Achieving Monthly Goals 100% focus on Sales.
Seamless interface for cross-functional follow-ups.
Ensure complaint resolution within specified time frame, ensuring a Healthy NPS for the company.
Relationship management with customers and key accounts.
Sales Hygiene
Adherence to operational guidelines as trained.
Essentials
Qualifications: Any Graduate
Computer Literate.
Fluency in English and Hindi.
Customer-Centric approach with excellent sales skills.
Preferred
Knowledge of GDS.
Good Numerical Aptitude
Should have demonstrated excellent interpersonal skills.
Ability to present, persuade and communicate effectively.
Experience in travel, flight or sales industry.
Payout – Variable (The amount of monthly pay-out depends on factors such as number of bookings, customer – focused parameters and adherence to processes. Apart from this, we regularly run incentive campaigns, gift voucher offers, vacation offers, travel incentives and more to enhance the overall benefits for you).
Note: The candidate should have their own dual sim phone and laptop or desktop with Windows 10 and above)
Female candidates only.
Locations: PAN India.
