Customer Service Associate Job Description
Company Name: Essencea
Experience Required: 0 – 2 years
Salary Range: ₹1-2 Lacs P.A.
Job Location: Remote (Hiring office located in Hyderabad)
Openings: 300
Applicants: 1114 (as of posting date)
Job Description
We are looking for enthusiastic Customer Service Associates to join our team and help us provide exceptional support to our clients. This role is ideal for individuals passionate about assisting customers and offering effective solutions. Whether you are starting your career or looking to grow in the customer service domain, we welcome you to apply and be a part of our journey.
Key Responsibilities as Customer Service Associate
- Manage inbound customer calls in a professional and friendly manner.
- Address customer inquiries and provide accurate information about products and services.
- Resolve customer complaints effectively by investigating issues and finding timely solutions.
- Maintain and update customer records with accurate details after every interaction.
- Collaborate with team members to improve customer satisfaction and achieve department goals.
- Use multilingual skills to cater to a diverse customer base and communicate effectively in Tamil, Kannada, Malayalam, Hindi, and English.
- Adhere to company protocols and service standards to ensure consistent quality.
Requirements: Customer Service Associate
- Minimum 0 – 6 months of experience in customer support (voice process preferred).
- Multilingual Skills: Proficiency in Tamil, Kannada, Malayalam+English, and Hindi (mandatory).
- Must have a personal computer or laptop with reliable internet connectivity.
- Immediate joiners are preferred.
- Excellent communication and interpersonal skills.
- Convincing ability and problem-solving mindset.
Work Details
- Work Mode: Permanent Work From Home.
- Employment Type: Part-Time, Permanent.
- Role Category: Customer Success.
- Industry Type: BPO / Call Centre.
Perks and Benefits for Customer Service Associate
- Provident Fund (PF) & Employee State Insurance (ESI).
- Overtime allowance.
- Night shift allowance.
Educational Qualifications
- Undergraduate (UG): Any Graduate.
- Postgraduate (PG): Any Postgraduate.
- Doctorate: Any Doctorate.
Key Skills
- Permanent Work From Home.
- Tamil, Kannada, Malayalam, Hindi (Multilingual proficiency).
- Inbound Voice Process.
- Customer Relationship Management.
- Convincing Ability.
- Domestic Voice Process.
- BPO Voice.
About Essencea
Essencea is dedicated to enabling clients to reach new heights in their business by delivering smart and flexible outsourcing and offshoring solutions. Though we are a startup, we aim to establish ourselves as a trusted name in the industry. Located in Hyderabad, we are equipped with a skilled team ready to cater to the evolving needs of businesses.
Address:
702, 7th Floor, Sandhya Techno-1, X Roads, Beside KIA Showroom, Radhe Nagar, Khajaguda, Hyderabad, Telangana 500081.
Interview Questions and Sample Answers for Customer Service Associate
1. Can you tell us about yourself?
Sample Answer: “I am a graduate with excellent communication skills and a keen interest in customer service. I am multilingual, fluent in Tamil, Hindi, and English, which allows me to connect with a wide range of customers. My past experience has helped me develop problem-solving and relationship management skills.”
2. Why do you want to work as a Customer Service Associate?
Sample Answer: “I enjoy interacting with people and solving their problems. This role allows me to use my multilingual skills and communication abilities to assist customers effectively.”
3. How do you handle an irate customer?
Sample Answer: “I listen patiently to understand their concerns, empathize with their situation, and provide a clear resolution. Remaining calm and professional is key.”
4. What are your strengths that align with this role?
Sample Answer: “My ability to communicate fluently in multiple languages, problem-solving mindset, and customer-centric approach make me a strong fit for this role.”
5. Do you have prior experience in customer service?
Sample Answer: “I have 6 months of experience handling inbound customer calls, where I learned how to resolve issues efficiently and build trust with customers.”
6. How do you manage multiple tasks during a busy shift?
Sample Answer: “I prioritize tasks based on urgency and ensure I follow a systematic approach. Using tools like CRM software helps me stay organized.”
7. What would you do if you don’t know the answer to a customer’s question?
Sample Answer: “I would inform the customer that I will consult with the team and get back to them with accurate information. Ensuring the customer feels valued is my priority.”
8. Why should we hire you?
Sample Answer: “I bring strong communication skills, a multilingual advantage, and a customer-first attitude. I am eager to learn and adapt quickly to new challenges.”
9. How do you ensure customer satisfaction?
Sample Answer: “By actively listening to their concerns, providing clear and helpful solutions, and following up to ensure their issues are fully resolved.”
10. Are you comfortable working night shifts?
Sample Answer: “Yes, I am comfortable with night shifts. I understand the importance of providing round-the-clock support to customers.”
