Job Description: Business Operations Support Executive
About Walr:
Walr is a data creation company that supports insight professionals globally. It specializes in reaching diverse audience segments, leveraging proprietary technology, and offering bespoke services. With a comprehensive suite of tools, backed by a team of seasoned industry professionals, Walr’s services include efficient data collection methods, intuitive data visualization and reporting techniques, and supportive and transparent advice. Walr exists to unify the complex and fragmented research process by introducing more efficient, rapid, and straightforward methods.
As a rapidly growing company and acclaimed recipient of the Best Workplace in Tech™ and Best Workplace in Wellbeing™ titles, we’re not just offering a job – we’re inviting you to shape our journey. Empowerment and growth define us. Join us in reshaping the future of business.
About The Role: Business Operations Support Executive
We are looking for a Business Operations Support Executive to provide seamless support to teams across the globe. This role requires an agile and proactive professional who can collaborate across different time zones and work in shifts based on business needs. The position demands strong analytical skills, excellent communication, and the ability to manage multiple responsibilities in a fast-paced work environment.
Key Responsibilities: Business Operations Support Executive
- Global Team Support – Assist teams worldwide in operational activities, ensuring smooth workflow and efficient coordination.
- Process Management – Monitor and support business processes efficiently and provide insights to enhance decision-making.
- Cross-functional Collaboration – Work closely with various departments, ensuring smooth communication and issue resolution.
- Shift Flexibility – Be open to working in shifts based on business requirements to support global operations.
- Issue Resolution – Quickly address and resolve operational challenges, ensuring minimal disruptions to business functions.
- Helpdesk Support – Provide helpdesk assistance to the US panel, follow up on open support tickets, and ensure timely resolution.
- Project Administration – Configure projects in the Walr platform, test survey links, handle invoicing, and conduct reconciliations.
- Data Management – Compile and extract data from various sources for presentations to internal clients and ensure accurate updates in CRM reports.
- Proposal Management – Identify, bid on, and secure projects by creating compelling proposals tailored to client needs while maintaining organized records.
- Platform Coordination – Collaborate with the Software Team to resolve platform issues, gather user feedback, and log support tickets with regular updates.
Desired Experience: Business Operations Support Executive
- Education: Bachelor’s degree in any field.
- Experience: 0-2 years of experience in a related role.
- Skills: Strong analytical, problem-solving, and communication skills.
- Technical Proficiency: Experience with MS Office (Excel, PowerPoint, Word), including advanced formulas such as Pivot Tables and VLOOKUP, and other operational tools.
- Flexibility: Ability to work across multiple time zones and adapt to flexible work hours.
- Mindset: A proactive, detail-oriented, and adaptable approach.
Additional Information: Business Operations Support Executive
At Walr, we understand the importance of tailoring benefits to meet the unique needs of our diverse workforce spread across the globe. With a commitment to offering region-specific benefits while fostering a shared sense of community, we’re excited to present some of the key benefits that unite us as a global team:
- 30 Days Annual Leave
- Remote First Culture
- Family Friendly Policies
- Health & Wellbeing Benefits
- Star of The Quarter Award
- Work from Anywhere for up to 8 weeks a year
- Full Tech Set-Up
- Quarterly Lunch & Learns
- Flexible work shifts to accommodate business needs
What We Value:
- We Delight through Dedication – We go above and beyond for our clients, committed to delivering best-in-class service. We are problem solvers and stop at nothing until we find a way to delight our clients.
- We Lead with Trust – We approach our work with a data-driven mindset while recognizing the human aspect of business. Trust and integrity define our approach.
- We Revel in Innovation – We take calculated risks, learn from mistakes, and introduce new solutions that set a benchmark in our industry.
- We Celebrate as A Team – Our globally distributed team values collective success. We celebrate efforts that drive us towards our goals while prioritizing inclusivity.
- We Are Empowered to Act Like Owners – Every employee at Walr is encouraged to be ambitious, act courageously, and take accountability for their contributions.
Interview Questions and Answers: Business Operations Support Executive
1. What do you know about Walr, and why do you want to work here?
Answer: Walr is a leading data creation company that provides insights to professionals worldwide. I am particularly drawn to Walr’s emphasis on innovation, teamwork, and delivering exceptional client experiences. The opportunity to work in a global setting and contribute to business operations excites me, as I enjoy problem-solving and collaboration across multiple functions.
2. How do you handle multiple tasks in a fast-paced environment?
Answer: I prioritize tasks based on urgency and importance using tools like to-do lists and task management software. Additionally, I believe in clear communication with stakeholders to manage expectations and ensure timely completion of tasks without compromising quality.
3. Can you describe a time when you identified and solved an operational issue?
Answer: In my previous role, I noticed delays in processing support tickets, causing customer dissatisfaction. I proposed an escalation matrix and automated follow-up reminders, which reduced ticket resolution time by 30% and improved overall service efficiency.
4. How proficient are you in MS Excel?
Answer: I am proficient in MS Excel, including using formulas like VLOOKUP, IF statements, Pivot Tables, and data visualization tools. I have used Excel extensively for data analysis, reporting, and process optimization.
5. Describe a situation where you had to collaborate with multiple teams to achieve a goal.
Answer: In my last role, I worked with marketing, sales, and IT teams to streamline the customer onboarding process. By implementing a shared tracking system, we improved efficiency and reduced onboarding time by 25%.
6. How do you handle working across multiple time zones?
Answer: I manage time zone differences by scheduling meetings at overlapping hours, using collaboration tools like Slack and Asana, and ensuring clear documentation to maintain workflow transparency.
7. How do you approach problem-solving in high-pressure situations?
Answer: I remain calm, assess the root cause, consult necessary stakeholders, and evaluate potential solutions before taking action. If required, I escalate the issue while ensuring minimal disruption.
8. What strategies do you use for data management and reporting?
Answer: I ensure data accuracy through validation techniques, maintain organized records in spreadsheets or CRM systems, and use dashboards for real-time insights and effective reporting.
9. How would you handle a situation where a critical issue arises outside your shift hours?
Answer: If it’s a critical issue, I would assess its impact and escalate it to the relevant team while ensuring clear communication. I believe in taking ownership and ensuring smooth operations even beyond standard working hours when necessary.
10. What do you believe makes you a good fit for this role?
Answer: My analytical skills, adaptability, problem-solving mindset, and ability to work in a fast-paced environment align well with this role. I am eager to contribute my expertise to ensure efficient business operations and seamless global coordination.