Job Description: Sales Development Representative -IND (Freshers) at Volopay
Role: Sales Development Representative
Location: Remote (India)
Company: Volopay
About Us
Volopay is a Y Combinator-backed start-up that combines corporate cards, bill payments, approvals, expense reimbursements, and accounting automation into a single platform. We empower businesses to manage their financial operations seamlessly by providing real-time visibility, control, and automation over their spending.
We are backed by top investors and have expanded beyond Southeast Asia, now operating in the US to empower businesses with our innovative financial solutions.
We need people who are deeply excited about our vision and passionately curious about transforming the way businesses manage their finances.
Key Responsibilities for Sales Development Representative
- Conduct market research to identify selling possibilities and build strong sales pipelines.
- Design outbound prospecting campaigns (Emails, LinkedIn, cold calling, Whatsapp) to generate leads.
- Set up meetings to understand customer needs and concerns to gather key prospect information.
- Handle complaints or objections over calls and convince leads for a product demo.
- Collate inputs of client feedback and present them to the team and management.
- Manage leads in the CRM system, update the status regularly, and make sure reports look clean.
Sales Development Representative Skills & Qualifications
- Skills & Qualifications Strong communication skills given this position will interact with diverse levels of business and global stakeholders.
- Basic knowledge of B2B sales, prospecting, email campaigns, and cold calling, is preferred.
- Ability to build/nurture/grow a strong network of people and channels (internally and externally) for lead generation.
- An in residence personality who can take decisions proactively and not always seek instructions.
Our Culture
At Volopay, you’ll thrive among passionate, talented individuals who bring their energy into everything they do. Our team’s diversity is our strength, with musicians, entrepreneurs, athletes, and more contributing their unique talents.Picture a workplace that’s not just about work, but about a shared journey. We value your independence and trust you with tasks, encouraging you to take ownership and find innovative solutions. Our culture is rooted in:
- Ownership: We believe in freedom with responsibility. You’ll naturally take the lead and excel.
- Results: We’re doers who overcome obstacles with a can-do attitude.
- Curiosity: Curious minds thrive here. Wear multiple hats and embrace new challenges.
Join Volopay for a vibrant, dynamic atmosphere where innovation thrives, and your individuality shines.
10 interview questions and answers for Sales Development Representative
1. What do you know about Volopay, and why do you want to work here?
Answer: I understand that Volopay is a Y Combinator-backed start-up offering a platform that integrates corporate cards, bill payments, approvals, expense reimbursements, and accounting automation. I am impressed by how Volopay empowers businesses with real-time visibility and automation for managing finances. I’m particularly drawn to the company’s innovative culture, global expansion, and commitment to transforming financial operations for businesses. This aligns with my passion for sales and working in a dynamic, growth-driven environment.
2. Can you explain your approach to conducting market research and building a sales pipeline?
Answer: My approach involves identifying target markets and prospects by analyzing industry trends, competitors, and customer demographics. I would use tools like LinkedIn Sales Navigator, CRM platforms, and research reports to create a list of potential clients. Then, I’d segment these leads based on factors like company size, industry, and pain points. To build a strong sales pipeline, I would prioritize leads based on their likelihood to convert and tailor outreach strategies accordingly.
3. How would you design an outbound prospecting campaign?
Answer: I would begin by understanding the target audience and their pain points. Next, I’d design a multi-channel approach using emails, LinkedIn messages, cold calls, and WhatsApp outreach. For each channel, I’d craft personalized messages that highlight Volopay’s value proposition, ensuring the messaging resonates with the prospect’s challenges. I’d also set up follow-up sequences to maintain engagement and track performance metrics to optimize the campaign.
4. How would you handle objections or complaints from a potential customer?
Answer: First, I would listen attentively to the customer’s concerns without interrupting. Then, I’d empathize and acknowledge their concerns to build trust. I’d address objections with facts and examples, demonstrating how Volopay’s platform can solve their specific issues. If needed, I’d escalate the matter or arrange a follow-up call with more tailored solutions.
5. What tools or strategies do you use to manage and update leads in a CRM system?
Answer: I use CRM tools like HubSpot or Salesforce to track and update leads regularly. I categorize leads based on their stage in the sales funnel and include detailed notes about interactions, concerns, and follow-up actions. I also schedule reminders for follow-ups to ensure timely communication and maintain a clean, up-to-date CRM dashboard that provides accurate reporting.
6. What strategies would you use to convince a lead to schedule a product demo?
Answer: I’d focus on understanding their pain points through meaningful conversations and showcasing how Volopay can address their specific needs. I’d share relevant success stories or case studies to build credibility. Additionally, I’d emphasize the benefits of the demo, such as gaining insights into real-time financial control, automation, and cost savings, to create a sense of urgency and interest.
7. How do you incorporate client feedback into your work?
Answer: I view client feedback as a valuable resource for improving both my approach and the product offering. After collecting feedback, I’d categorize it based on recurring themes and share it with the team and management to identify actionable insights. For my personal development, I’d adjust my sales pitch and outreach strategies based on the feedback to align better with client expectations.
8. How do you stay motivated while working in a remote sales role?
Answer: I maintain a disciplined routine and set daily, weekly, and monthly goals to stay focused. Regular virtual team meetings and communication keep me connected with my colleagues. Additionally, I celebrate small wins to stay motivated and constantly look for opportunities to improve through online courses, webinars, and feedback from peers and managers.
9. Can you give an example of how you’ve successfully nurtured a lead into becoming a client?
Answer: In a previous role, I identified a lead who was initially hesitant about our product. I built rapport by understanding their concerns and provided tailored resources, such as case studies and demos, to address their specific needs. Over time, consistent follow-ups and personalized interactions built trust, and they eventually became one of our most loyal clients.
10. What makes you an ideal candidate for this role?
Answer: I bring strong communication skills and a proactive approach to problem-solving, which are essential for interacting with diverse global stakeholders. My knowledge of B2B sales, outbound prospecting, and CRM management enables me to build and nurture strong networks for lead generation. I thrive in dynamic, fast-paced environments like Volopay, where ownership, curiosity, and results are valued, and I’m excited to contribute to the company’s mission of transforming financial operations for businesses.
