Job Description: US Mortgage/Brokerage Specialist (Remote – India)
Position: US Mortgage/Brokerage Specialist
Location: Remote – India
Type: Full-Time
Department: Brokerage Operations
Compensation: Estimated Base Salary (DOE) ₹700K – ₹760K
Work Schedule:
- Shift 1: 7:30 PM – 4:30 AM IST (Monday – Friday)
- Shift 2: 6:30 PM – 3:30 AM IST (Monday – Friday)
About Real
Real is a fast-growing national real estate brokerage powered by cutting-edge technology. Founded in 2014, Real is transforming the Residential Real Estate industry by streamlining the home-buying and selling process and creating enhanced financial opportunities for agents. Operating across all U.S. states, Canada, and the District of Columbia, Real is a trailblazer in leveraging technology to drive operational efficiency and improve client satisfaction.
For more information, visit www.onereal.com.
Job Summary
We are seeking a detail-oriented and organized US Mortgage/Brokerage Specialist to join our Brokerage Operations team. This role focuses on providing administrative support, ensuring efficient transaction coordination, and maintaining accurate data management for real estate operations in the U.S. market. As a US Mortgage/Brokerage Specialist, you will collaborate with real estate agents, brokers, and internal teams to ensure seamless property listings, transactions, and financial operations. The ideal candidate thrives in a fast-paced environment, exhibits excellent problem-solving skills, and is committed to maintaining high standards of accuracy and efficiency.
Key Responsibilities as US Mortgage/Brokerage Specialist
- Administrative Support:
- Provide comprehensive administrative assistance to real estate agents, brokers, and internal team members.
- Support operational tasks related to property listings, transaction coordination, and financial operations.
- Data Management:
- Maintain accurate and up-to-date information in CRM systems and databases.
- Perform regular audits to verify data accuracy and address discrepancies promptly.
- Communication and Correspondence:
- Manage communication channels, including email correspondence, to handle inquiries and provide necessary information.
- Act as a liaison between brokers, agents, and internal stakeholders.
- Team Collaboration:
- Work closely with team members to ensure efficient backend operations and a cohesive work environment.
- Collaborate on projects and contribute to process improvements.
- Process Improvement:
- Identify inefficiencies in administrative workflows and recommend automation tools or solutions to streamline operations.
- Propose and implement enhancements for backend processes.
- Project Management:
- Handle ad hoc tasks and special projects as assigned to support brokerage operations.
- Compliance and Confidentiality:
- Ensure all administrative processes comply with company policies and confidentiality requirements.
- Handle sensitive information securely.
Required Skills and Abilities: US Mortgage/Brokerage Specialist
- Strong organizational skills with exceptional attention to detail.
- Proficient in CRM tools, Microsoft Office Suite, and data management software.
- Effective written and verbal communication skills.
- Strong analytical and problem-solving abilities.
- Flexibility to adapt to shifting priorities in a dynamic, fast-paced environment.
- Ability to collaborate within a team while working independently to meet deadlines.
Education and Experience Required as US Mortgage/Brokerage Specialist
- Bachelor’s degree in business administration, real estate, or a related field.
- Minimum of 2+ years of experience in administrative or backend roles.
- Experience in US/Canada real estate operations or brokerage management is preferred but not mandatory.
- Familiarity with industry tools such as CRMs, databases, and communication platforms.
Core Company Values
- Work Hard. Be Kind.
- “We” are bigger than “me.”
- Tech x Humanity
Physical Requirements
- Ability to sit for extended periods while working remotely.
- Comfortable working night shifts to align with U.S. time zones.
Equal Opportunity Employer
Real is proud to be an equal-opportunity workplace. We welcome applications from individuals of all races, colors, religions, genders, sexual orientations, national origins, ages, disabilities, or veteran statuses.
Top 10 Interview Questions and Sample Answers for US Mortgage/Brokerage Specialist Role
- What interests you about this role and working with Real?
- Answer: I am excited about the opportunity to work with a technology-driven brokerage like Real, which is leading innovation in the real estate industry. My background in administrative support and my interest in the U.S. real estate market align perfectly with this role’s requirements.
- Describe your experience with data management and CRM tools.
- Answer: In my previous role, I used CRM platforms like Salesforce and HubSpot to manage customer data, track transactions, and generate reports. I ensured data accuracy through regular audits and streamlined processes for better efficiency.
- How do you ensure accuracy in your work, especially when handling large volumes of data?
- Answer: I prioritize accuracy by double-checking data entries, using automated tools for verification, and maintaining a checklist for every task. Additionally, I conduct periodic audits to identify and resolve discrepancies proactively.
- Can you provide an example of a time you improved an administrative process?
- Answer: In my previous role, I noticed delays in transaction approvals due to manual tracking. I introduced an automated tracking system using Google Sheets and Slack notifications, reducing the approval time by 30%.
- How do you handle conflicting priorities and manage your time effectively?
- Answer: I use task management tools like Trello and prioritize tasks based on urgency and impact. For conflicting priorities, I communicate with stakeholders to set realistic timelines and ensure transparency.
- What steps would you take to resolve a discrepancy in a property transaction?
- Answer: I would first review the documentation and data to identify the source of the discrepancy. Then, I would communicate with the relevant parties to gather additional information and propose a resolution. Finally, I would update the records and ensure all stakeholders are informed.
- What do you know about the U.S. real estate market, and how would that knowledge help you in this role?
- Answer: The U.S. real estate market is dynamic, with state-specific regulations and practices. Understanding market trends and legal requirements helps me provide accurate administrative support and ensures compliance in transaction processes.
- How would you handle a high-pressure situation, such as multiple urgent tasks at once?
- Answer: I stay calm under pressure by breaking tasks into manageable steps, setting clear priorities, and focusing on one task at a time. I also communicate with my team to delegate or seek support when necessary.
- What strategies do you use to build effective collaboration with remote teams?
- Answer: I use clear communication through tools like Slack and Zoom, schedule regular check-ins, and maintain transparency about goals and progress. Building trust and fostering a positive team environment are key.
- Why should we hire you for this position?
- Answer: I bring a combination of strong organizational skills, attention to detail, and a proactive approach to problem-solving. My experience in administrative roles, coupled with my adaptability to new tools and workflows, makes me an ideal fit for Real’s dynamic team.
Keywords
- US Mortgage Specialist
- Brokerage Operations jobs
- Remote jobs in India
- Real estate administrative roles
- Property transaction support
- CRM tools proficiency
- Night shift opportunities
- Work-from-home brokerage jobs
- Administrative support for real estate
- Real estate backend operations
