Job Title: TP Customer Care Representative
Company: Teleperformance (TP)
Experience: 0 – 5 years
Salary: 50,000 – 2 Lacs P.A.
Job Location: Remote
Hiring Office Location: Gurugram
Openings: 25
Role & Responsibilities for TP Customer Care Representative
- Handle inbound customer chats and calls efficiently, ensuring excellent customer service.
- Provide accurate and up-to-date information regarding Blinkit services, order statuses, and delivery timelines.
- Resolve customer queries and complaints in a professional and empathetic manner.
- Adhere to company policies and quality standards while assisting customers.
- Work in a 24/7 environment with flexibility for rotational shifts, including weekends and holidays.
- Maintain accurate records of customer interactions and escalate unresolved issues to the appropriate department.
- Stay updated with company products, services, and processes to provide effective solutions to customers.
- Ensure first-call resolution by addressing customer concerns efficiently.
- Maintain confidentiality and security of customer data as per company policies.
- Work collaboratively with team members and supervisors to improve service efficiency.
Preferred Candidate Profile: TP Customer Care Representative
- Minimum qualification: Intermediate (12th pass).
- A bachelor’s degree is preferred but not mandatory.
- Strong verbal and written communication skills in English.
- Prior experience in customer service (preferred, but freshers can apply).
- Ability to work under pressure and handle multiple customer interactions simultaneously.
- Good problem-solving and interpersonal skills.
- Familiarity with CRM tools and customer service software is an advantage.
- Comfortable working in a fast-paced environment.
- Should be proactive and have a customer-first attitude.
System Requirements (For Remote Work)
- Minimum 8 GB RAM
- Intel Core i5 Processor
- Windows 10 Operating System
- Stable Wi-Fi connection
Interview Questions & Answers for TP Customer Care Representative
1. Can you tell us about yourself?
Answer: “I am a customer service professional with experience in handling inbound calls and chats. I have strong communication skills and the ability to resolve customer queries efficiently. I enjoy helping people and ensuring they have a great experience with the company. I am a quick learner and can adapt to new systems and processes efficiently.”
2. Why do you want to work as a Customer Care Representative?
Answer: “I have always enjoyed interacting with people and helping them solve problems. Customer service allows me to use my communication and problem-solving skills to assist customers effectively. I am also looking forward to gaining valuable experience in a professional environment like Teleperformance.”
3. How do you handle an irate customer?
Answer: “I remain calm and empathetic while listening to the customer’s concerns. I acknowledge their frustration and assure them that I am there to help. I provide a solution or escalate the issue to the appropriate department if necessary. My goal is always to resolve their concern in the best possible manner.”
4. What would you do if you didn’t know the answer to a customer’s query?
Answer: “If I am unsure about an answer, I will politely inform the customer that I will check the details and get back to them. I will then consult my resources, team leads, or colleagues to ensure I provide the correct information. My priority is to give accurate and helpful responses.”
5. How would you describe excellent customer service?
Answer: “Excellent customer service means addressing customer needs efficiently, resolving their concerns quickly, and ensuring they have a positive experience. It includes active listening, clear communication, and going the extra mile to exceed customer expectations.”
6. What do you know about Teleperformance?
Answer: “Teleperformance is a multinational company specializing in customer service and outsourcing solutions. Founded in 1978 and headquartered in France, it provides services across various industries, including retail, finance, and technology. Teleperformance is known for its customer-centric approach and global reach.”
7. Can you work in a 24/7 rotational shift environment?
Answer: “Yes, I understand the nature of customer service roles and am comfortable working in rotational shifts, including nights, weekends, and holidays.”
8. How do you handle multiple customer inquiries at once?
Answer: “I prioritize tasks based on urgency and complexity. I make use of multitasking skills by efficiently managing calls and chats while ensuring customers receive prompt responses. Keeping a structured approach helps me stay organized and maintain quality service.”
9. How do you deal with repetitive customer queries?
Answer: “I understand that some queries may be repetitive, but I always approach each customer with patience and professionalism. Every customer deserves a fresh and helpful response, and I ensure that I provide clear and concise information every time.”
10. What would you do if a customer requests a refund that does not comply with company policy?
Answer: “I would politely explain the company’s refund policy and why their request does not qualify. I would then explore alternative solutions, such as offering a replacement or additional support, to ensure customer satisfaction while following company guidelines.”
About the Company
Teleperformance is a leading multinational company specializing in business process outsourcing (BPO). Founded in 1978 and headquartered in France, it provides a wide range of customer service solutions across industries such as retail, e-commerce, finance, and telecommunications. Teleperformance focuses on delivering excellent customer experience through innovation and technology-driven solutions.
With a strong presence in India, Teleperformance offers career growth opportunities, comprehensive training programs, and a diverse work environment. The company emphasizes work-life balance and provides employees with a supportive workplace culture.
