Job Description: Customer Support Executive (Hindi) WFH at Thinksynq Solutions
Customer Support Executive Position Overview
Thinksynq Solutions, a trusted name in the BPM/BPO industry, is seeking a dynamic and customer-oriented individual for the role of Customer Support Executive (Hindi). This is a work-from-home opportunity tailored for professionals with strong communication skills, a passion for customer service, and the ability to effectively manage customer interactions. If you have experience in a domestic voice process and are fluent in Hindi and English, this could be the perfect opportunity for you.
Key Responsibilities for Customer Support Executive
- Customer Interaction:
- Respond to customer queries promptly and effectively through calls, ensuring a positive customer experience.
- Identify and understand customer needs and provide tailored solutions.
- Build rapport with customers to maintain a long-term relationship.
- Problem Solving:
- Handle objections professionally and resolve customer complaints with efficiency and empathy.
- Use effective listening skills to understand customer issues and address them appropriately.
- Communication Skills:
- Demonstrate excellent verbal communication skills in both Hindi and English.
- Exhibit active listening to ensure a thorough understanding of customer needs.
- Customer-Centric Approach:
- Prioritize customer satisfaction and maintain a customer-first mindset.
- Ensure all interactions align with the company’s values of providing exceptional service.
- Team Collaboration:
- Work collaboratively with other team members and departments to enhance the overall customer experience.
- Share insights and feedback with the team to improve processes and customer satisfaction.
Desired Candidate Profile: Customer Support Executive
- Education: Any undergraduate degree.
- Experience: 0-3 years in customer service or a related field.
- Language Skills: Proficiency in both Hindi and English is mandatory.
- Technical Skills: Basic knowledge of MS Office tools and the ability to navigate CRM systems.
- Soft Skills:
- Strong customer service orientation.
- Objection handling and convincing skills.
- Ability to establish rapport quickly with customers.
Customer Support Executive Employment Details
- Role: Voice / Blended – Other
- Department: Customer Success, Service & Operations
- Industry Type: BPM/BPO
- Employment Type: Full-Time, Permanent
- Location: Remote (Hiring office located in Chennai)
- Compensation: INR 2 – 2.25 LPA
About Thinksynq Solutions
Thinksynq Solutions is a leader in providing BPM and BPO services with a strong focus on customer-centric solutions. With an experienced team and cutting-edge technology, Thinksynq Solutions ensures that businesses achieve operational excellence while delivering superior customer experiences. Visit us at https://thinksynq.in/ to learn more about our services and values.
10 Interview Questions and Sample Answers for Customer Support Executive
1. Can you introduce yourself and explain why you are interested in this role?
Sample Answer: I am [Your Name], a graduate in [Your Field] with [X years] of experience in customer service. I am passionate about helping customers resolve their issues and ensuring a positive experience. This role at Thinksynq Solutions aligns perfectly with my skills in communication and problem-solving, especially given my fluency in Hindi and English.
2. How would you handle an irate customer?
Sample Answer: I would remain calm and listen to the customer’s concerns without interrupting. Once I fully understand their issue, I would empathize with them and assure them that I will do my best to resolve the problem. I would then provide a solution or escalate the issue if necessary, ensuring the customer feels valued.
3. What would you do if you couldn’t understand a customer’s request due to a language barrier?
Sample Answer: I would politely ask the customer to clarify or repeat their concern. If needed, I would use simple and clear language to ensure effective communication. Additionally, I would consult a colleague or supervisor for assistance if the issue persists.
4. Can you describe a time when you exceeded a customer’s expectations?
Sample Answer: In my previous role, a customer was upset about a delayed product delivery. I not only ensured the product was expedited but also offered a discount coupon as a goodwill gesture. The customer appreciated the proactive approach and became a loyal client.
5. How do you prioritize tasks during high-pressure situations?
Sample Answer: I prioritize tasks based on urgency and importance. I ensure that time-sensitive issues are addressed first while maintaining attention to detail. Effective time management and clear communication help me stay organized and efficient.
6. Why do you think customer service is important for a business?
Sample Answer: Customer service is crucial because it directly impacts customer satisfaction and loyalty. A positive experience encourages repeat business and builds a company’s reputation, which ultimately contributes to its growth and success.
7. How do you ensure effective communication with customers over the phone?
Sample Answer: I focus on speaking clearly and confidently, using a polite and empathetic tone. I also ensure I actively listen to the customer, acknowledge their concerns, and provide concise and accurate information.
8. What strategies do you use to build rapport with customers?
Sample Answer: I begin by greeting the customer warmly and addressing them by name, if possible. I empathize with their concerns and use positive language to create a friendly and supportive interaction.
9. How do you handle situations where you don’t know the answer to a customer’s question?
Sample Answer: If I don’t know the answer, I would inform the customer that I will find the information for them. I would then consult my team or refer to company resources to provide an accurate response as quickly as possible.
10. What motivates you to excel in a customer support role?
Sample Answer: Helping customers and solving their problems gives me a sense of accomplishment. Knowing that I’ve contributed to a positive experience for the customer motivates me to consistently deliver my best.
