🏢 Company: Teleperformance (TP)
🌐 Location: Remote (Hiring office: Gurugram)
🧳 Experience: 0–2 Years
💰 Salary Range: ₹2.00 – ₹2.50 LPA
🕑 Shifts: 24/7 Rotational Shifts (Including Night)
🖥️ Work Mode: Permanent Work From Home
🧑💻 Open Positions: 30
✨ About Teleperformance
Teleperformance is a global leader in digitally integrated business services, delivering exceptional customer care across industries. With a strong presence in India and around the world, we aim to elevate the customer experience through innovation and professionalism. Join a company that values its people, promotes growth, and thrives on diversity.
📋 Job Role: Customer Care Executive
As a Customer Care Executive, you’ll be the voice of the company, handling inbound customer interactions via calls and chat support. You will assist customers by providing accurate information, resolving issues, and ensuring a smooth experience with Blinkit services (formerly Grofers).
This is a remote opportunity, best suited for candidates who are comfortable working rotational shifts and are fluent in English communication.
🎯 Key Responsibilities
- Handle inbound customer chats and calls with professionalism and accuracy.
- Provide real-time support to customers for their Blinkit orders, statuses, and delivery queries.
- Address customer concerns with empathy and a solution-oriented approach.
- Navigate systems and tools to find accurate information.
- Maintain high-quality service standards and adhere to process guidelines.
- Adapt quickly to system changes, new tools, and updated workflows.
✅ Preferred Candidate Profile
- Education: Graduate or Undergraduate (both eligible).
- Experience: Prior customer service experience preferred but not mandatory.
- Communication: Fluent in English (verbal & written).
- Work Ethics: Reliable, punctual, and dedicated to providing an excellent customer experience.
- Comfortable working in rotational shifts including night shifts and weekends.
💻 System Requirements (For Remote Work)
- Minimum 8 GB RAM
- Intel i5 Processor or higher
- Windows 10 Operating System
- Stable Wi-Fi internet connection
🌟 Why Join Teleperformance?
- 🌍 Global brand with a strong reputation in customer support outsourcing.
- 💼 Entry-level opportunity for freshers and undergraduates.
- 🌐 Work-from-home flexibility.
- 📈 Growth-focused environment with internal promotion options.
- 🤝 Diverse and inclusive work culture.
📑 How to Apply
- ✅ Click on “Apply Now” to register and upload your resume.
- 📧 You will be contacted if shortlisted for the assessment round.
- 🖥️ Ensure your system meets the technical requirements before applying.
🎤 Sample Interview Questions & Answers
1. Why do you want to work in customer care?
Answer:
I enjoy helping people and solving problems. Customer care is a field where I can use my communication skills to make a real difference in someone’s day. Working with a reputed brand like Teleperformance will also help me grow professionally.
2. How would you handle an angry customer on chat or call?
Answer:
First, I’d stay calm and listen actively to understand their issue. I would acknowledge their frustration and assure them that I’m here to help. Then, I’d work quickly to provide a solution or escalate the issue if needed, while keeping the tone polite and professional.
3. Are you comfortable working rotational shifts and night shifts?
Answer:
Yes, I’m fully comfortable with rotational and night shifts. I understand that customer service runs 24/7, and I’m flexible with working hours to support the team’s goals.
4. How would you explain Blinkit’s delivery process to a customer?
Answer:
I would explain that Blinkit offers fast delivery of groceries and essentials. Once an order is placed, it’s processed at a nearby partner store and typically delivered within minutes or within the promised time window, depending on the area and item availability.
5. What would you do if your internet goes down during your shift?
Answer:
I always keep a backup like mobile hotspot ready. If there’s a serious issue, I would immediately inform my supervisor and the team so that necessary adjustments can be made while I troubleshoot the problem.