Job Description: Customer Support Executive Hindi – Work From Home at Teleperformance
Customer Support Executive Hindi Position Overview:
Teleperformance, a global leader in customer experience management, is hiring dynamic and motivated individuals for the position of Customer Support Executive Hindi. This is a work-from-home opportunity ideal for candidates with excellent communication skills in Hindi and English, seeking to build their career in customer service.
Join Teleperformance to be part of a world-class team providing exceptional service to customers while working from the comfort of your home.
Key Responsibilities for Customer Support Executive Hindi
- Customer Interaction:
- Handle outbound calls to engage with customers and address their queries or concerns.
- Build a positive relationship with customers by demonstrating professionalism and empathy.
- Respond to customer inquiries promptly, ensuring their satisfaction and loyalty.
- Problem-Solving and Issue Resolution:
- Provide solutions to customer problems in an efficient and empathetic manner.
- Escalate issues to relevant teams when necessary while ensuring prompt resolution.
- Communication Excellence:
- Demonstrate fluency in Hindi and English for clear and effective communication.
- Exhibit active listening skills to understand customer needs and address them appropriately.
- Process Adherence:
- Follow company guidelines and protocols during customer interactions.
- Ensure compliance with data security and confidentiality policies.
- System Proficiency:
- Use CRM tools and software efficiently to log and track customer interactions.
- Demonstrate technical proficiency with basic system troubleshooting when required.
Desired Candidate Profile: Customer Support Executive Hindi
- Education: HSC (High School Certificate) or undergraduates are eligible to apply.
- Experience: Freshers or candidates with up to 3 years of experience in customer service or outbound processes.
- Language Skills: Fluency in Hindi and English is mandatory.
- System Requirements: Candidates must own a system with Windows 10, Intel i5 processor, and 8GB RAM.
- Internet Requirements: A stable WiFi connection is required for the role.
- Soft Skills:
- Excellent verbal communication skills.
- Strong problem-solving and objection-handling abilities.
- Customer-centric mindset.
Customer Support Executive Hindi Employment Details
- Work Mode: Remote
- Process: Outbound (Customer Retention – Voice/Blended)
- Working Days: 6 days per week with 1 rotational day off.
- Employment Type: Full-Time, Temporary/Contractual
- Compensation: INR 14,000 CTC, INR 12,000 Take Home
- Preferred Candidates: Immediate joiners are highly preferred.
- Openings: 20
About Teleperformance
Teleperformance SE, established in 1978, is a leading multinational company headquartered in France. With expertise in debt collection, telemarketing, customer relationship management, content moderation, and communication, Teleperformance is dedicated to delivering exceptional customer service experiences globally.
10 Interview Questions and Sample Answers for Customer Support Executive Hindi
1. Can you introduce yourself and explain why you are interested in this role?
Sample Answer: I am [Your Name], a recent graduate with strong communication skills in Hindi and English. I am passionate about helping customers and solving their issues effectively. This role at Teleperformance aligns with my skills and provides an excellent opportunity to grow in the customer service industry.
2. How would you handle an irate customer during an outbound call?
Sample Answer: I would remain calm, listen to the customer’s concerns without interrupting, and empathize with their situation. I would reassure them that their issue will be resolved and provide a solution or escalate the matter to ensure their satisfaction.
3. What would you do if a customer declines your offer during an outbound call?
Sample Answer: I would handle objections politely by explaining the benefits of the offer in a way that aligns with the customer’s needs. If the customer still declines, I would thank them for their time and move on to the next call.
4. Can you describe a time when you demonstrated excellent customer service?
Sample Answer: In my previous role, I assisted a customer who was upset about a billing issue. I carefully explained the charges, corrected the error, and offered a follow-up call to ensure their satisfaction. They appreciated the proactive approach and became a loyal customer.
5. How do you stay motivated during repetitive tasks like outbound calling?
Sample Answer: I focus on the bigger picture, which is helping customers and contributing to the company’s success. Setting daily goals and celebrating small wins keep me motivated throughout the day.
6. What strategies do you use to build rapport with customers over the phone?
Sample Answer: I start by greeting the customer warmly and addressing them by name. I empathize with their concerns and use positive language to create a friendly and engaging conversation.
7. How would you handle a technical issue during a customer call?
Sample Answer: If I encounter a technical issue, I would inform the customer about it and assure them that I will resolve the issue promptly. I would troubleshoot the problem or escalate it to the technical team while keeping the customer updated.
8. How do you manage time effectively while working remotely?
Sample Answer: I maintain a structured routine with clear goals for the day. I prioritize tasks based on urgency and ensure that I take short breaks to stay focused and productive throughout the day.
9. Why do you think communication skills are essential for this role?
Sample Answer: Effective communication ensures that the customer understands the information provided and feels valued. It also helps in building trust and resolving issues efficiently, which are crucial for customer retention.
10. What motivates you to excel in a customer support role?
Sample Answer: Helping customers and making a positive impact on their experience motivates me. Knowing that my efforts contribute to customer satisfaction and the company’s success drives me to perform my best.
