Tele Caller Work From Home at Vedantu Innovations for Freshers - Apply Now

Job Description: Tele Caller – Work From Home at Vedantu Innovations

About the Role:

Vedantu Innovations is seeking enthusiastic and driven individuals for the role of Tele Caller (Work From Home). This is an excellent opportunity for freshers or individuals with up to one year of experience to be part of a leading EdTech organization. As a Tele Caller, you will play a crucial role in driving customer engagement, lead generation, and sales through effective communication and relationship-building skills.

Key Responsibilities for Tele Caller

1. Outbound Calling:

Make outbound calls to potential customers, leads, or existing clients to introduce and inform them about Vedantu’s products and services.
Use a predefined script or pitch to ensure consistency in communication while maintaining a personalized approach.

2. Lead Generation & Qualification:

Identify and qualify potential leads through cold calling, inquiries, or database lists.
Collect, verify, and update customer details to ensure accuracy in the CRM system.

3. Customer Communication:

Answer customer inquiries promptly and provide detailed information about Vedantu’s offerings.
Address customer complaints or issues with professionalism and provide appropriate resolutions.
Educate customers on pricing, promotions, and other product features to drive engagement.

4. Sales Promotion:

Actively promote Vedantu’s online and offline educational services to generate interest and sales.
Persuade customers to take specific actions, such as booking a demo, attending a session, or making a purchase.

5. Follow-up Calls:

Conduct follow-up calls with prospects to confirm their interest, address any remaining questions, or close sales deals.
Maintain consistent communication with leads to nurture relationships and foster trust.

6. Achieving Targets:

Meet or exceed daily, weekly, and monthly call and sales targets.
Consistently track and report performance metrics to the Team Leader or Sales Manager.

7. Record Keeping:

Maintain accurate and detailed logs of all calls, customer interactions, and outcomes.
Update CRM systems with the latest customer information for reference and analytics.

8. Team Collaboration:

Collaborate with the sales and marketing teams to align outreach efforts and improve campaign efficiency.
Attend team meetings and participate in training sessions to enhance skills and stay updated on product knowledge.

Tele Caller Role Details

Role: Customer Engagement.
Industry Type: E-Learning / EdTech.
Department: Sales & Business Development.
Employment Type: Full-Time, Permanent.
Compensation: ₹50,000 – ₹3 Lacs per annum.
Location: Remote, with the hiring office located in Bengaluru.

Tele Caller Education Requirements

UG: Open to graduates from any field.

Tele Caller Key Skills Required

Strong communication skills (verbal and written).
Fluency in English and regional languages (preferred).
Sales support and coordination capabilities.
Basic proficiency in CRM tools and Microsoft Office Suite.
Ability to handle inside sales effectively.

About Vedantu Innovations

Founded in 2014, Vedantu has revolutionized the EdTech space in India, pioneering live online tutoring. Combining the essence of traditional learning with cutting-edge technology, Vedantu provides a seamless educational experience. Our name, derived from the Sanskrit words ‘Veda’ (knowledge) and ‘Tantu’ (network), reflects our mission to create a vast and accessible network of knowledge.

Our Achievements

Established as a leader in live online education, delivering personalized and interactive learning experiences.
Expanded to offline learning centers in over 20 cities, combining the best of online and offline education.
Innovating with Hybrid School Integration Programs to bring quality education to schools across India.

At Vedantu, we are committed to fostering a culture of inclusivity, innovation, and excellence, making quality education accessible to every student.

Sample Interview Questions and Answers for Tele Caller

1. Can you tell us about yourself?

Sample Answer: “I am a recent graduate in [Your Degree] from [Your University]. My academic journey has helped me build strong communication and interpersonal skills, which I believe are essential for the role of a Tele Caller. I am passionate about connecting with people and have a knack for understanding customer needs. I look forward to contributing to Vedantu’s mission of transforming education in India.”

2. What do you know about Vedantu?

Sample Answer: “Vedantu is a leading EdTech platform in India, known for its live online tutoring services. The company has been instrumental in providing personalized and interactive learning experiences to students. I admire how Vedantu leverages technology to make education accessible and effective. Its recent ventures into offline centers and hybrid programs further showcase its commitment to innovation.”

3. How would you handle a customer who is not interested in your product?

Sample Answer: “If a customer shows disinterest, I would first try to understand their concerns by listening attentively. Based on their feedback, I would highlight the benefits of the product that align with their needs. If they remain uninterested, I would thank them for their time and ensure a positive experience, leaving the door open for future interactions.”

4. What steps do you take to ensure effective communication during calls?

Sample Answer: “I focus on clear and concise messaging, ensuring my tone is friendly and professional. Active listening is key to understanding the customer’s needs. I also avoid using jargon and confirm understanding by summarizing key points during the conversation.”

5. How do you manage time and prioritize tasks?

Sample Answer: “I start by categorizing tasks based on urgency and importance. For example, follow-ups with high-potential leads take precedence over cold calls. I also use tools like calendars and task management apps to stay organized and ensure I meet daily targets.”

6. What motivates you to perform well in a telecalling role?

Sample Answer: “Building connections and achieving targets motivates me. I enjoy helping customers find solutions to their needs. Additionally, the opportunity to learn and grow within a company like Vedantu drives me to perform at my best.”

7. How do you handle rejection or difficult customers?

Sample Answer: “Rejection is part of the job, and I view it as an opportunity to improve. When dealing with difficult customers, I stay calm, listen actively, and empathize with their concerns. I focus on finding solutions and maintaining a professional demeanor to turn the situation around.”

8. Can you describe your experience with CRM tools?

Sample Answer: “I have basic experience with CRM tools, which I used during my internship at [Company]. I used the platform to log customer interactions, update contact details, and track lead progress. I am confident in my ability to quickly adapt to new tools and systems.”

9. Why do you want to work at Vedantu?

Sample Answer: “Vedantu’s mission to transform education aligns with my passion for making a meaningful impact. I am inspired by its innovative approach to learning and the opportunity to contribute to a company that values growth and inclusivity.”

10. What are your long-term career goals?

Sample Answer: “My long-term goal is to grow within a reputed organization like Vedantu, taking on roles with increasing responsibilities. I aim to develop my skills in customer engagement and sales while contributing to the company’s success.”

Why Join Vedantu?

Joining Vedantu offers an opportunity to be part of a visionary company that is shaping the future of education. With a culture that values innovation, inclusivity, and employee development, Vedantu provides a platform for personal and professional growth. Apply now and take the first step toward a rewarding career!

Apply Now