Job Description: Student Counselor – Work from Home

Position Overview: We are seeking dynamic and highly motivated individuals to join our team as Student Counselors. In this role, you will act as a mentor and career guide for potential learners, helping them navigate their educational and career paths. You will be responsible for counseling prospective students, explaining the benefits of our programs, and converting leads into enrollments. This is a fully remote, full-time position requiring a proactive and empathetic approach, excellent communication skills, and a passion for helping individuals achieve their career goals.

Key Responsibilities for Student Counselor

1. Counseling Prospective Students:
   • Engage with potential learners to understand their career aspirations, challenges, and goals.
   • Provide personalized career guidance and advice on how our programs can address their needs and aspirations.
2. Promoting CCBP 4.0 Programs:
   • Establish the effectiveness and uniqueness of the CCBP 4.0 programs through compelling conversations and demonstrations.
   • Explain program details, outcomes, and career opportunities to prospective learners.
3. Sales Lifecycle Management:
   • Take ownership of the entire sales cycle, including lead management, follow-ups, program demonstrations, closing sales, and post-sales relationship management.
   • Handle all interactions professionally and ensure a seamless experience for the leads.
4. Database Management:
   • Maintain accurate records of all interactions with leads in the CRM system.
   • Provide feedback on lead quality and suggest improvements to the respective teams.
5. Achieving Targets:
   • Carry weekly and monthly revenue and enrollment targets.
   • Develop a systematic approach to manage and prioritize leads to consistently meet or exceed targets.
6. Customer Service Excellence:
   • Deliver outstanding customer service by addressing queries, resolving concerns, and ensuring learners’ satisfaction.
   • Build trust and rapport with prospective learners by being empathetic, patient, and supportive.

What We Are Looking For

1. Communication and Interpersonal Skills:
   • Strong verbal and written communication skills in multiple languages (native fluency in at least one regional language and proficiency in English preferred).
   • Ability to build relationships, empathize with learners, and establish trust.
2. Sales Aptitude:
   • Proven ability to meet and exceed sales targets in a structured environment.
   • Experience in B2C sales, preferably in the EdTech sector, is an added advantage.
3. Dedication and Drive:
   • Highly dedicated, hardworking individuals with a growth mindset.
   • Ability to work independently, manage time effectively, and prioritize tasks.
4. Empathy and Reliability:
   • Reliable and trustworthy individuals who can genuinely connect with learners.
   • Strong sense of empathy and patience to handle diverse learner needs.
5. Technology Proficiency:
   • Comfortable with using CRM tools, video conferencing platforms, and other sales-related software.

Student Counselor Qualifications

• Bachelor’s degree in any discipline.
• 0-2 years of experience in telesales, inside sales, career counseling, or similar roles.
• Familiarity with the EdTech industry is an advantage.

Compensation:

• Competitive salary up to 6 LPA, including performance-based incentives.

Work Location and Schedule:

• Fully remote position.
• Six working days per week with flexible hours to accommodate prospective learners’ availability.

About the Company: NxtWave Disruptive Technologies is a leading EdTech startup that aims to revolutionize the job market by transforming youth into highly skilled tech professionals. Founded by industry experts from premier institutions, NxtWave offers the CCBP 4.0 programs, which have helped learners secure placements in top companies like Google, Amazon, Nvidia, and more.

As a recognized partner of NSDC under the Ministry of Skill Development & Entrepreneurship, Government of India, NxtWave is committed to eliminating the entry barrier to tech education by offering vernacular content. With a presence in 647+ districts across India, NxtWave continues to create impactful learning opportunities for students nationwide.

For more information, visit our website at NxtWave.

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10 Interview Questions and Sample Answers for Student Counselor

1. Why do you want to work as a Student Counselor at NxtWave? Sample Answer: I am passionate about education and helping individuals achieve their career goals. NxtWave’s mission to transform youth into tech professionals aligns perfectly with my values. I believe my communication skills and sales experience make me an ideal candidate to guide students toward making informed decisions about their future.

2. How would you handle a potential learner who is unsure about enrolling? Sample Answer: I would empathize with their concerns and ask open-ended questions to understand their hesitation. Then, I would provide relevant information, share success stories, and explain how our program aligns with their career aspirations. Building trust and addressing their doubts patiently would be my approach.

3. What strategies would you use to achieve your enrollment targets? Sample Answer: I would prioritize leads based on their level of interest and maintain consistent follow-ups. By using a systematic approach to track interactions and feedback, I can effectively manage my pipeline. Additionally, I would personalize my communication and demonstrate the unique value of our programs to drive conversions.

4. How do you build trust with prospective learners? Sample Answer: I build trust by actively listening to their concerns, providing honest and transparent information, and being empathetic toward their needs. By maintaining professionalism and consistently following through on commitments, I ensure they feel valued and understood.

5. How would you manage a situation where a learner enrolls but faces challenges during the program? Sample Answer: I would act as a point of contact to address their concerns, provide guidance, and connect them with relevant resources or support teams. Ensuring their satisfaction and success would be my priority.

6. What do you know about the CCBP 4.0 programs? Sample Answer: The CCBP 4.0 programs aim to prepare learners for the 21st-century job market by equipping them with in-demand tech skills. These programs are designed to eliminate barriers to learning by offering vernacular content and interactive training, ensuring better comprehension and outcomes for students.

7. How do you handle rejection or negative feedback from leads? Sample Answer: I view rejection as an opportunity to learn and improve. I analyze the feedback to identify areas of improvement in my approach and use it to refine my communication and strategies. Staying positive and resilient is key to handling rejection effectively.

8. Describe a time when you exceeded your sales targets. Sample Answer: In my previous role, I exceeded my monthly sales target by 20% by building strong relationships with leads, tailoring my pitch to their needs, and maintaining consistent follow-ups. My proactive approach and focus on delivering value contributed to this success.

9. How do you ensure excellent customer service in a remote role? Sample Answer: I ensure excellent customer service by being responsive, maintaining clear and consistent communication, and addressing concerns promptly. I also leverage technology to stay organized and provide a seamless experience for learners.

10. Why do you think sales experience is important for this role? Sample Answer: Sales experience is crucial because it helps in understanding the needs of prospective learners, building rapport, and effectively communicating the value of our programs. It also equips me with the skills to handle objections and close deals, which are essential for achieving enrollment targets.