Job Title: Customer Care Executive (Work from Home)
Company: Startek
Job Location: Remote (Hiring office located in Lucknow)
Experience: 0 – 1 years
Salary: 2.25 – 2.5 LPA
Job Description
Roles & Responsibilities: Customer Care Executive
As a Customer Care Executive at Startek, you will be responsible for handling customer queries and providing effective resolutions via phone, chat, and email. Your role will be crucial in ensuring a seamless customer experience and maintaining high customer satisfaction levels.
Key Responsibilities: Customer Care Executive
- Address customer queries, complaints, and requests in a professional and timely manner.
- Provide accurate information about company products and services.
- Maintain a high level of customer satisfaction by resolving issues efficiently.
- Escalate complex issues to the appropriate department when necessary.
- Follow company policies and procedures to ensure compliance.
- Handle customer interactions with patience, empathy, and professionalism.
- Maintain detailed records of customer interactions and resolutions.
- Assist in improving customer experience by providing valuable feedback and suggestions to the team.
- Participate in training programs to stay updated with new processes and products.
- Ensure adherence to the company’s quality standards and KPIs.
Eligibility Criteria: Customer Care Executive
- Excellent communication skills in English.
- Education: Graduate or Undergraduate (Any stream).
- Work Mode: Permanent Work from Home (WFH).
- Experience: Freshers & Experienced candidates can apply.
- Laptop Requirement: Minimum 8 GB RAM and Windows 10 OS.
- Internet Requirement: Stable Wi-Fi connection is mandatory.
- Work Schedule: 6 days working, with 1 rotational week-off.
- Shift Details: 9-hour shift (8 hours production + 1-hour split breaks).
- Training: On-the-job training provided.
Interview Process: Customer Care Executive
Candidates need to clear the following rounds of evaluation:
- HR Evaluation
- Operations Evaluation
- L2 Operations Evaluation
- Typing Test
- Versant Test (Communication Assessment)
- Situational Judgment Test
- Client Evaluation
Basic Hiring Guidelines:
- The HR team will ensure that candidate profiles shared with the OPS team include an Aadhar snapshot to prevent proxy cases.
- Strict cross-verification of candidates will be conducted at every stage of recruitment.
About Startek:
Startek is a global customer experience (CX) solutions provider, employing over 38,000 professionals in 12 countries. The company specializes in combining people, technology, and data to deliver best-in-class customer service for leading brands. With a focus on values, diversity, and career growth, Startek is committed to offering an inclusive and engaging work environment for its employees.
Company Address:
Startek Lucknow
16, Meerabai Marg, Hazratganj, Lucknow – 226001
Interview Questions & Sample Answers for Customer Care Executive
1. Tell us about yourself.
Answer: “I am a highly motivated and customer-focused individual with a passion for providing excellent service. I have strong communication skills, problem-solving abilities, and a keen interest in customer service. I am eager to leverage my skills to contribute to Startek’s customer satisfaction goals.”
2. Why do you want to work for Startek?
Answer: “I am excited about this opportunity because Startek is a reputed global CX solutions provider. The company’s focus on innovation, teamwork, and career growth aligns with my professional goals. I am eager to contribute my skills and grow within the organization.”
3. What do you know about customer service?
Answer: “Customer service is about understanding the customer’s needs, addressing their concerns, and ensuring a positive experience. It requires excellent communication skills, patience, and problem-solving abilities to enhance customer satisfaction.”
4. How would you handle an angry customer?
Answer: “I would remain calm and empathetic, actively listen to their concerns, and reassure them that I am here to help. I would apologize for the inconvenience, offer a solution, and ensure their issue is resolved efficiently.”
5. What would you do if you don’t know the answer to a customer’s question?
Answer: “I would politely inform the customer that I need to check the information and assure them I will get back with the correct details. I would then consult my resources or escalate the issue to a senior team member if needed.”
6. How do you handle multiple customer interactions simultaneously?
Answer: “I prioritize tasks based on urgency and complexity while ensuring that every customer receives proper attention. I stay organized, use active listening, and maintain professionalism to manage multiple interactions efficiently.”
7. Can you describe a time when you went above and beyond for a customer?
Answer: “In my previous role (or training), a customer faced a technical issue with their order. I not only resolved the issue but also followed up with them the next day to ensure their problem was fully addressed, which increased their satisfaction.”
8. How do you stay motivated in a repetitive job?
Answer: “I focus on my goals, such as improving my communication skills and customer handling techniques. I also take pride in helping customers and aim to provide a positive experience in every interaction.”
9. How do you ensure data security while working from home?
Answer: “I strictly adhere to company policies by keeping all customer data confidential, using secure networks, and avoiding sharing sensitive information. I also ensure my work environment is private and distraction-free.”
10. Where do you see yourself in five years?
Answer: “I aim to develop my skills and grow within the customer service industry. I see myself taking on leadership responsibilities and contributing to training and mentoring new team members at Startek.”
How to Apply?
- Register & Apply: Click on the application link (Company’s career page or job portal)
- Login to Apply: Use your credentials to submit your application.
Join Startek today and kickstart your career in customer service!