Position: Service Desk Role (Part-Time)
Location: Remote
Employment Type: Full-Time, Permanent
Department: IT & Information Security
Role Responsibilities: Service Desk Role
- Provide L1 and L2 technical guidance for identifying, prioritizing, and resolving reported problems via phone.
- Troubleshoot MS Windows, PC Hardware, Internet Explorer, MS Office, and COTS applications.
- Act as a liaison between customers and internal departments.
- Follow ITIL best practices for incident and request management.
Required Skills: Service Desk Role
- Qualifications: Graduate
- Experience: 6 months to 2 years in an international technical support profile.
- Strong technical support skills.
- Knowledge of ITIL best practices.
- Ability to work in rotational shifts (24*7).
- Communication Skills
About Company
NTT DATA is your Innovation Partner anywhere around the world. With business operations in more than 35 countries, we put emphasis on long-term commitment and combine global reach and local intimacy to provide premier professional services from consulting, system development, business process and IT outsourcing to cloud-based solutions. Visit www.nttdata.com/americas to learn how our consultants, projects, managed services, and outsourcing engagements deliver value for a range of businesses and government agencies.
Company Overview:
NTT DATA Services is a leader in IT and business services, including cloud, data, and applications. The company provides services in over 50 countries, helping clients accelerate their digital transformation.
Address: 18 and 18/1,,,SOUTH END ROAD,BASVANGUDI , BANGALORE, Karnataka, India
