Operations Associate Work From Home Job Role | US Shift - Apply Now

About Amber

Long-term accommodation booking platform for students (think booking.com for student housing). Amber helps 80M students worldwide, find and book full-time accommodations near their universities, without the hassle of negotiation, non-standardized and cumbersome paperwork, and broken payment process. We are the leading student housing platform globally, with 1M+ student housing units listed in 6 countries and across 80 cities. We are growing rapidly and targeting $1B in annual gross bookings value by 2024. Amber raised $18.5M from Marquee investors like Gaja capital.If you are passionate about making international mobility and living, seamless and accessible, then – Join us in building the future of student housing!

Recent spotlight on amber: Sales and Customer Success Executive

About the Sales and Customer Success Executive Role

Be part of a team that’s transforming the student accommodation industry. At Amber, your efforts will directly impact the lives of students by making their study-abroad journey smoother and stress-free.

If you’re passionate about sales, customer success, and making a difference, we’d love to hear from you!

Location: Remote

Timings: US Shift – 7PM – 4AM (Non Negotiable)

Experience: 0-2 Years maximum.

Key Responsibilities as Sales and Customer Success Executive

Lead Conversion: Proactively reach out to inbound leads, guide them through the booking process, and convert them into customers.
Customer Interaction: Understand the unique requirements of each student and offer tailored accommodation options.
Market Knowledge: Develop an in-depth understanding of student housing options, locations, and pricing to provide expert recommendations.
Follow-Up: Build and maintain relationships with prospective clients through regular follow-ups to ensure closure.
Collaboration: Work closely with the marketing and supply teams to streamline the booking process and enhance customer experience.
Data Management: Maintain accurate records of customer interactions, inquiries, and bookings in the CRM system.
Target Achievement: Consistently meet and exceed sales targets and performance benchmarks.

What We’re Looking For: Sales and Customer Success Executive

Excellent verbal and written communication skills in neutral English.
Active listening skills
Good time management and planning skills
Objection handling skills
Negotiation skills
Good call closing techniques
Proficiency in CRM or other similar softwares

Qualifications: Sales and Customer Success Executive

Education level – Graduate
Minimum 60% required in academics
Experience in tele sales or similar background will be a plus
Preferred industry experience in real estate, hospitality, business development or customer service

What Will you get from Amber

Competitive salary package with a performance-driven variable component.
Flexible working hours and remote work opportunities.
A vibrant and collaborative work environment.
Opportunities for career growth within a rapidly expanding global organization.

Join Us

If you’re passionate about sales, customer success, and making a difference, we’d love to hear from you!

10 Expected Interview Questions and Sample Answers for Sales and Customer Success Executive

1. Why do you want to work with Amber and what interests you about this role?

Sample Answer:
I’m excited about Amber because of its mission to simplify the student accommodation process globally. I admire how Amber is impacting students’ lives by making their study-abroad journeys smoother. This role aligns with my interest in customer interaction and sales. I enjoy understanding customers’ needs and offering tailored solutions, which is a big part of this role. The opportunity to contribute to a rapidly growing company like Amber is very motivating.

2. How would you handle a student who is hesitant about booking accommodation through Amber?

Sample Answer:
I would first listen to the student’s concerns to understand their hesitation. Then, I’d address their doubts with facts about Amber, such as our vast portfolio of trusted properties and hassle-free booking process. I’d reassure them about our secure payment process and provide testimonials or success stories to build trust. Following up to ensure their comfort would be my priority.

3. Can you describe a time when you successfully closed a sale or converted a lead?

Sample Answer:
In my previous role in telesales, I had a lead who was initially uninterested due to pricing concerns. I analyzed their needs and suggested a customized package within their budget. I emphasized the value of the product rather than just the price. After a few follow-ups and addressing their objections patiently, I successfully closed the deal.

4. How would you prioritize and manage multiple leads at the same time?

Sample Answer:
I would use a CRM system to categorize leads based on their stage in the sales funnel. High-priority leads, such as those ready to book, would get immediate attention, while I’d schedule follow-ups for others. Effective time management and clear communication would ensure I handle all leads efficiently without missing deadlines or opportunities.

5. How would you deal with a customer who has unrealistic expectations?

Sample Answer:
I’d approach the situation empathetically, listening to their expectations without interrupting. Then, I’d explain the realistic options available and why they make sense. For instance, I might show them properties that meet most of their criteria while explaining any limitations. The goal would be to provide a practical solution while keeping them satisfied.

6. How do you keep yourself motivated when targets are challenging to achieve?

Sample Answer:
I stay motivated by focusing on the bigger picture—helping students find their perfect accommodation and contributing to the company’s growth. Breaking the target into smaller, manageable goals helps. Celebrating small wins and constantly improving my approach by learning from feedback also keeps me on track.

7. What strategies would you use to build rapport with a potential customer over a call?

Sample Answer:
I’d start by introducing myself warmly and showing genuine interest in the customer’s needs. Active listening is key—I’d ask relevant questions and respond thoughtfully to show I understand their requirements. A friendly and confident tone, along with personalized recommendations, would help establish trust.

8. How do you stay updated about the market trends and student housing options?

Sample Answer:
I’d regularly review Amber’s property listings and stay informed about new additions and features. I’d also follow market trends through industry news, competitor analysis, and customer feedback to understand what students are looking for. This helps me offer relevant and timely advice to customers.

9. What would you do if you couldn’t meet your sales target for a particular week?

Sample Answer:
I’d first analyze why I fell short—whether it was due to lack of follow-ups, ineffective communication, or external factors. Then, I’d refine my approach, perhaps by focusing more on high-priority leads or improving my pitch. Consistently learning from missed targets is how I ensure better performance moving forward.

10. How comfortable are you with working night shifts, and how do you plan to manage the challenges they bring?

Sample Answer:
I am comfortable working night shifts and understand the importance of aligning with the US timezone for this role. To manage the challenges, I ensure a disciplined routine with proper sleep during the day. Staying organized and maintaining a healthy lifestyle also helps me stay productive during night shifts.

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