Remote Operations Associate Opportunity for Freshers at Amber - Apply Now

Job Description: Remote Operations Associate (UK Region)

Role: Remote Operations Associate
Location: Remote
Compensation Range: ₹6-7 LPA (Fixed + Performance Linked Incentives)
Shift Timings: UK Shift – Rotational (Non-Negotiable); 5.5 days per week
Experience Level: 0–2 Years

About Amber
Amber is a global platform revolutionizing the long-term accommodation booking process for students, akin to a “Booking.com” for student housing. Amber eliminates the complexities of negotiation, cumbersome paperwork, and broken payment systems by providing students with seamless, standardized booking experiences. With over 1 million student housing units listed across 6 countries and 80 cities, Amber is poised to achieve $1 billion in annual gross bookings value by 2024. Backed by marquee investors like Gaja Capital with $18.5M raised, Amber is at the forefront of making international mobility and living more accessible for students worldwide.

Recent Media Highlights:

Economic Times: Student Accommodation Platform Amber Raises $18.5M
CNBC TV18: Startup Funding – Amber Student Housing
The PIE News: Amber – Student Housing Expansion
GrowthX Club: A Student Housing Startup with $50M Growth

If you’re passionate about creating seamless student mobility and housing experiences, join us in building the future of student accommodations!

Key Responsibilities for Remote Operations Associate

Lead Conversion:
- Engage proactively with inbound leads.
- Guide potential clients through the booking process.
- Convert inquiries into confirmed bookings.
Customer Interaction:
- Understand students’ unique housing requirements.
- Provide personalized accommodation recommendations.
Market Expertise:
- Develop in-depth knowledge of student housing options, pricing, and locations.
- Offer expert advice to clients based on market insights.
Follow-Up:
- Maintain strong client relationships with consistent and timely follow-ups.
- Ensure closure of inquiries and leads.
Collaboration:
- Work closely with marketing and supply teams to streamline the booking process.
- Enhance the overall customer experience by identifying areas of improvement.
Data Management:
- Record and manage customer interactions, inquiries, and bookings accurately in the CRM system.
Target Achievement:
- Consistently meet and exceed sales targets and performance benchmarks.

Requirements as Remote Operations Associate

Communication Skills:
- Exceptional verbal and written communication in neutral English.
- Strong active listening abilities.
Time Management:
- Effective organizational skills with the ability to prioritize tasks.
Sales Expertise:
- Proficiency in objection handling, negotiation, and closing techniques.
- Familiarity with CRM tools or similar software is preferred.
Preferred Experience:
- Prior experience in telesales or related fields is advantageous.
- Background in industries like real estate, hospitality, business development, or customer service is preferred.
Educational Qualifications:
- Graduate with at least 60% in academics.

What You’ll Get at Amber

Competitive Salary:
- Industry-leading remuneration packages with performance-driven incentives.
Flexible Work Environment:
- Remote work opportunities and flexible working hours.
Professional Growth:
- Career advancement opportunities in a rapidly expanding global organization.
Dynamic Work Culture:
- A collaborative and growth-oriented environment.

Join Us as Remote Operations Associate

Be part of a team that is revolutionizing the student accommodation industry. Your contributions will directly impact students’ lives by making their study-abroad journey smoother and stress-free. If you’re passionate about sales, customer success, and creating meaningful change, we’d love to have you on board!

Interview Questions and Sample Answers for Remote Operations Associate

1. Can you tell us about yourself?

Sample Answer:
“I am a recent graduate with a degree in Business Administration and have a keen interest in customer service and sales. My academic background, combined with my internship in customer support, has equipped me with strong communication and problem-solving skills. I’m excited to bring these abilities to Amber and contribute to enhancing the student accommodation experience.”

2. Why do you want to work with Amber?

Sample Answer:
“I’m impressed by Amber’s mission to simplify student housing globally and its rapid growth trajectory. The opportunity to work with a market leader in a dynamic environment, while directly impacting students’ lives, aligns perfectly with my career goals.”

3. How do you handle objections from clients?

Sample Answer:
“I actively listen to clients to understand their concerns, validate their viewpoints, and address objections with clear, factual information. For example, during an internship, a customer was hesitant to purchase due to pricing. I explained the value proposition and offered alternatives within their budget, successfully closing the sale.”

4. Describe a time you met or exceeded a target.

Sample Answer:
“During my internship, I was tasked with increasing customer engagement by 20%. I implemented a targeted outreach strategy, resulting in a 30% increase in engagement within three months. This experience taught me the importance of persistence and innovative thinking.”

5. How would you handle a challenging client?

Sample Answer:
“I would remain patient and empathetic, listening to the client’s concerns without interrupting. After understanding the issue, I would provide practical solutions and ensure timely follow-up to resolve the matter to their satisfaction.”

6. What strategies would you use to convert leads into bookings?

Sample Answer:
“I would focus on understanding the client’s needs, providing personalized recommendations, and maintaining consistent follow-ups. Using CRM tools, I would track interactions and tailor communication to build trust and confidence, ultimately driving conversions.”

7. How do you prioritize tasks in a fast-paced environment?

Sample Answer:
“I prioritize tasks based on urgency and importance. I use tools like task management apps to create a daily schedule and ensure all critical tasks are completed promptly. Regular check-ins help me stay aligned with team goals.”

8. Are you comfortable working rotational shifts?

Sample Answer:
“Yes, I am comfortable with rotational shifts. I understand that aligning with the UK region’s schedule is essential for this role, and I have already adjusted my routine to accommodate such requirements.”

9. What do you know about Amber’s mission and vision?

Sample Answer:
“Amber’s mission to make student accommodation seamless and accessible resonates deeply with me. The company’s vision of becoming a global leader in student housing, with its innovative platform and focus on customer satisfaction, is truly inspiring.”

10. Where do you see yourself in five years?

Sample Answer:
“In five years, I see myself as a seasoned professional in the student housing industry, contributing significantly to Amber’s growth and expansion. I aim to take on leadership roles, mentoring new team members and driving strategic initiatives to enhance customer experiences.”

Apply Now

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