Job Description: Counselor at Physics Wallah (PW)
PW (Physics Wallah), one of India’s leading educational platforms, is seeking dynamic and empathetic individuals for the role of Counselor at Physics Wallah (Associate – Counselling). This position is an excellent opportunity for those passionate about guiding students and families through their academic and career journeys.
As a Counselor at Physics Wallah, you will play a vital role in engaging with prospective students and their families, providing crucial information about programs, admissions, financial aid, and campus life. Your ability to communicate fluently in Kannada, Hindi, and English will be critical in ensuring a seamless counseling experience for diverse audiences.
Key Responsibilities as Counselor at Physics Wallah
1. Student Engagement
- Serve as the primary contact for prospective students and their families.
- Provide detailed and accurate information about programs, admission requirements, career opportunities, and campus life.
- Address queries effectively and ensure prospective students feel supported throughout the counseling process.
2. Counseling
- Guide students through application procedures, including filling out forms and submitting supporting documents.
- Inform students about financial aid options and scholarship opportunities, simplifying complex procedures for them.
- Offer personalized advice to help students choose the best courses or programs based on their interests, strengths, and career goals.
3. Application Review
- Evaluate student applications and supporting documents to determine their eligibility for admission.
- Ensure timely communication with students regarding their application status, missing information, or additional requirements.
4. Events Coordination
- Organize and actively participate in recruitment events such as campus tours, webinars, and informational sessions.
- Collaborate with teams to develop innovative ways to connect with prospective students during events.
5. Data Management
- Maintain accurate and up-to-date records of student interactions and application statuses using the admissions database.
- Generate reports and insights to assist in decision-making and strategy development.
6. Collaboration
- Partner with academic departments, financial aid teams, and other stakeholders to ensure students receive end-to-end support.
- Work with marketing teams to develop content that addresses common questions and concerns of prospective students.
7. Market Research
- Keep abreast of industry trends, competitor offerings, and best practices in admissions and enrollment management.
- Use insights from market research to enhance the counseling process and attract more students.
Qualifications for Counselor at Physics Wallah
Education
- Bachelor’s degree in education, counseling, marketing, or a related field.
Experience
- 1-2 years of experience in admissions, recruitment, student services, or counseling.
- Previous experience in guiding students through admissions and enrollment processes is an advantage.
Skills
- Fluency in Kannada, Hindi, and English is mandatory.
- Strong interpersonal and communication skills, with the ability to engage effectively with students and families.
- Excellent organizational and time management skills.
- Proficiency in Microsoft Office Suite and familiarity with admissions software.
Personal Traits
- A proactive and empathetic attitude.
- Ability to work both independently and collaboratively in a team setting.
- High level of attention to detail and a commitment to delivering quality results.
What We Offer
- Competitive salary and comprehensive benefits package.
- Opportunities for professional growth and learning through training and workshops.
- A supportive, collaborative, and inclusive work environment.
- Flexible work-from-home arrangement, enabling work-life balance.
10 Expected Interview Questions and Answers for Counselor at Physics Wallah
1. Why do you want to work as a Counselor at PW (Physics Wallah)?
Answer:
“I admire PW’s mission to provide quality education to students across India. I believe my skills in counseling and my fluency in Kannada, Hindi, and English can help bridge the gap between students and their academic aspirations. This role allows me to make a direct impact on students’ futures, which is deeply fulfilling for me.”
2. How would you counsel a student who is unsure about which course to choose?
Answer:
“I would start by understanding the student’s interests, strengths, and career goals through a detailed conversation. Based on this, I would provide information about relevant courses and their career prospects. Additionally, I would encourage them to explore and assess their options before making a decision.”
3. How do you handle a family that is hesitant about financial aid or scholarships?
Answer:
“I would patiently explain the details of the financial aid options available, addressing their concerns. By sharing success stories of students who benefited from these aids, I can help build their confidence. I would also guide them step-by-step through the application process.”
4. Can you describe your experience with organizing events or webinars?
Answer:
“I have organized several webinars and informational sessions during my previous roles. This involved coordinating with teams, preparing presentation materials, and ensuring smooth execution. I always focus on making these events interactive and engaging for participants.”
5. What would you do if a parent expresses dissatisfaction with the admissions process?
Answer:
“I would actively listen to their concerns, empathize with their experience, and identify the root cause of their dissatisfaction. By providing clear and transparent solutions, I would aim to resolve their concerns promptly while ensuring they feel valued.”
6. How do you manage your workload when counseling multiple students at the same time?
Answer:
“I prioritize tasks by maintaining a detailed schedule and categorizing students based on the urgency of their needs. Using tools like CRM software or spreadsheets helps me keep track of each student’s progress and ensures timely follow-ups.”
7. What strategies would you use to encourage a student to apply to PW’s programs?
Answer:
“I would highlight PW’s unique offerings, such as expert faculty, affordable fees, and proven results. Sharing testimonials from successful students and showcasing the benefits of the program would help in building trust and motivating the student to apply.”
8. How do you stay updated with market trends and competitors?
Answer:
“I regularly follow educational blogs, industry reports, and news about competitors. Attending webinars and networking with professionals in the field also helps me stay informed about the latest trends and best practices.”
9. How do you build rapport with students and their families during the counseling process?
Answer:
“I focus on active listening, showing genuine interest in their concerns, and maintaining a friendly yet professional tone. Building trust through transparent communication and following up on commitments helps in establishing strong rapport.”
10. What steps would you take if you noticed a recurring issue in student applications?
Answer:
“I would document the recurring issue and discuss it with the relevant teams to identify the cause. Based on our findings, I would propose solutions, such as updating instructions or providing additional resources, to address the problem effectively.”
