Company: Jio
Role: Customer Service Blended Process
Experience Required: 0 – 3 Years
Salary Range: ₹2.0 – ₹2.5 Lacs P.A.
Location: Remote (Hiring office located in New Delhi)
Openings: 50
Job Description
Join India’s largest telecom company, Reliance Jio, and be a part of the digital revolution! We are seeking candidates with excellent English verbal and written communication skills for our Customer Service – Blended Process. This is a Permanent Work from Home opportunity, ideal for individuals looking to build a career in customer service while enjoying the flexibility of remote work.
Key Details: Customer Service Blended Process
Process: Blended (Chat and Email, includes inbound and outbound calls)
Role: Customer Service Blended Process
Shifts: Rotational (includes night shifts)
Work Hours: 9 hours per day
Days Off: 6 days working with 1 rotational week off
Age Criteria: 18 to 40 years
Requirements: Customer Service Blended Process
- Communication Skills: Excellent English verbal and written communication skills.
- Experience: Minimum 6 months of on-paper BPO experience (Non-Voice or Voice). Freshers with exceptional English communication skills can also apply.
- Education: Graduates or undergraduates (pursuing students are not eligible).
- Equipment: Candidate must own a laptop and have a reliable broadband connection.
- Technical Skills: Typing speed and familiarity with email and chat support are preferred.
Salary and Benefits: Customer Service Blended Process
- Competitive salary up to ₹3 LPA (based on experience).
- Opportunity to work with one of India’s most dynamic and innovative organizations.
About Reliance Jio
Reliance Jio is a young and dynamic organization committed to digitally transforming India. At Jio, we strive to bring out the creativity and innovation in our employees, building products and services of the future. Join the movement to make India digital, and be part of a company where your dreams can become a reality.
Interview Timings
10:00 AM to 6:30 PM (Monday to Saturday)
Interview Questions and Sample Answers for Customer Service Blended Process
1. Why do you want to work with Reliance Jio?
Sample Answer: Reliance Jio is a leader in the telecom industry and plays a significant role in India’s digital transformation. I admire its innovative approach and commitment to empowering employees and customers. I am excited about the opportunity to contribute to Jio’s mission.
2. How would you handle a frustrated customer?
Sample Answer: I would listen to the customer’s concerns patiently, empathize with their situation, and provide a clear resolution. My goal would be to ensure the customer feels heard and satisfied with the solution.
3. What steps do you take to ensure accurate and timely responses in a blended process?
Sample Answer: I prioritize tasks, ensure clarity in communication, and use tools effectively to manage chat and email queries. I focus on maintaining a high level of accuracy and efficiency in every interaction.
4. Can you describe your experience in a BPO environment?
Sample Answer: I have six months of experience in a BPO role where I handled customer queries via email and chat. This taught me how to manage multiple tasks, address customer concerns effectively, and work under pressure.
5. How do you handle working in rotational shifts?
Sample Answer: I plan my schedule to balance work and personal life effectively. I am flexible and understand that rotational shifts are essential to meet business requirements.
6. What makes you a good fit for this role?
Sample Answer: My strong communication skills, ability to empathize with customers, and experience in handling queries through multiple channels make me a great fit for this role. I am also quick to learn and adapt to new tools and processes.
7. How do you ensure customer satisfaction during an interaction?
Sample Answer: I actively listen to the customer, address their concerns promptly, and provide clear, concise information. My goal is to leave the customer feeling valued and satisfied with the interaction.
8. What do you know about Reliance Jio’s mission?
Sample Answer: Reliance Jio aims to digitally transform India by providing innovative telecom solutions. Its mission aligns with my belief in the power of technology to improve lives.
9. How do you manage stressful situations at work?
Sample Answer: I stay calm, prioritize tasks, and focus on solutions. Taking short breaks and maintaining open communication with my team also helps me manage stress effectively.
10. What is your typing speed, and how does it help in this role?
Sample Answer: My typing speed is around 50 words per minute, which enables me to handle chat and email queries quickly and efficiently, ensuring timely responses to customers.
