Job Description: Product Operations Associate (Work from Home) at Info Edge
Company: Info Edge
Position: Product Operations (Voice/Blended Role)
Location: Remote (Virtual Drive)
Date of Interview: 29 November (Friday)
Timing: 1:00 PM to 2:00 PM (Joining window closes at 1:20 PM)
About Info Edge
Info Edge is India’s leading consumer internet company, known for iconic platforms such as Naukri.com, 99acres.com, Jeevansathi.com, and Shiksha.com. As a pioneer in online recruitment, real estate, matrimony, and education, Info Edge has expanded its portfolio through strategic investments, including brands like Zomato and PolicyBazaar. The company prides itself on innovation, technology-driven solutions, and fostering a culture of meritocracy.
Role Overview
As a Product Operations Associate, you will play a crucial role in ensuring smooth interactions between recruiters and job seekers. This role requires handling inbound and outbound calls, addressing queries, and promoting the benefits of Job Hai, one of Info Edge’s recruitment platforms.
Key Responsibilities as Product Operations Associate
- Inbound Call Handling:
- Assist recruiters and job seekers with their queries.
- Provide accurate information and resolve concerns efficiently.
- Outbound Calls:
- Reach out to recruiters to gather feedback and foster relationships.
- Promote the benefits of Job Hai and encourage job postings.
- Problem Resolution:
- Identify and address customer issues promptly.
- Work collaboratively with internal teams to find solutions.
- Customer Engagement:
- Build rapport with recruiters and job seekers.
- Ensure a positive customer experience by being proactive and empathetic.
Required Skills and Qualifications: Product Operations Associate
- Educational Qualification: Any graduate.
- Experience: 0–1 year in customer support, telecalling, or similar roles.
- Communication Skills:
- Proficiency in English and Hindi (mandatory).
- Additional fluency in Telugu, Tamil, or Kannada is highly preferred.
- Technical Skills:
- Experience with outbound/inbound calls.
- Familiarity with CRM tools and basic computer operations.
- Soft Skills:
- Strong problem-solving abilities.
- Ability to multitask and manage time effectively.
- Customer-centric mindset with excellent interpersonal skills.
Key Skills: Product Operations Associate
- Languages: English, Hindi, Telugu, Tamil, Kannada.
- Core Skills: Telecalling, Client Onboarding, Communication, Problem Solving, Customer Handling.
- Preferred Experience: Voice/blended processes, client handling, and remote customer service.
Perks and Benefits: Product Operations Associate
- Full-time work-from-home opportunity.
- Exposure to a dynamic, fast-paced work environment.
- Opportunity to work with one of India’s leading internet companies.
- Temporary/contractual employment with the potential for growth based on performance.
Interview Process:
- Virtual Walk-In:
- Date: 29 November
- Time: 1:00 PM to 2:00 PM
- Candidates will receive an interview link via email upon application.
- Note: Ensure timely log-in (by 1:20 PM) to secure your slot.
10 Expected Interview Questions and Sample Answers for Product Operations Associate
1. Why do you want to join Info Edge?
Sample Answer:
“I am impressed by Info Edge’s reputation for innovation and its iconic platforms like Naukri and 99acres. The company’s emphasis on technology and customer experience aligns with my career goals. I’m excited to contribute to a company that has a lasting impact on India’s digital landscape.”
2. How would you handle an irate recruiter or job seeker?
Sample Answer:
“I would listen attentively, acknowledge their concerns, and empathize with their situation. Then, I would provide a solution or escalate the issue to the appropriate team if necessary. Clear communication and a calm demeanor are key to resolving conflicts effectively.”
3. Can you describe a time when you handled multiple tasks simultaneously?
Sample Answer:
“In my previous role, I managed inbound calls, email support, and data entry simultaneously. By prioritizing tasks and staying organized, I ensured timely responses without compromising on quality.”
4. How do you promote Job Hai’s benefits to recruiters?
Sample Answer:
“I would highlight key benefits such as a wide reach, ease of posting jobs, and tools that help recruiters find the right candidates. Sharing success stories and offering personalized assistance can also make the platform more appealing.”
5. How do you ensure accuracy while documenting customer interactions?
Sample Answer:
“I follow a systematic approach: I summarize key points, verify details, and double-check entries before submitting them. Using templates and keeping notes organized also helps maintain accuracy.”
6. How would you manage a situation where a job seeker is dissatisfied with their experience?
Sample Answer:
“I would listen to their feedback, empathize, and offer actionable solutions. If needed, I’d escalate the issue to ensure proper follow-up. Keeping the customer informed throughout the process helps build trust.”
7. What strategies do you use to meet performance targets?
Sample Answer:
“I set clear daily goals, track my progress, and focus on efficiency. Staying motivated by celebrating small wins and seeking feedback helps me continuously improve my performance.”
8. How do you handle language barriers with customers?
Sample Answer:
“I try to simplify my language, use common phrases, and remain patient. If necessary, I seek support from a colleague fluent in the customer’s preferred language.”
9. What would you do if you missed a key detail in a customer interaction?
Sample Answer:
“I would review the conversation logs and, if necessary, reach out to the customer for clarification. Transparency and a proactive approach help maintain customer trust.”
10. How do you stay motivated while working from home?
Sample Answer:
“I maintain a dedicated workspace and a structured schedule. Regular breaks and setting personal goals keep me focused and productive. Staying connected with my team through virtual meetings also helps.”
