Process Associate at First American Work From Home for Freshers - Apply Now

Job Description: Process Associate at First American

About the Role:

We are currently seeking dynamic and motivated individuals for the role of Process Associate (US Mortgage) at First American. This is an excellent opportunity for recent graduates who are eager to kick-start their career in a reputed organization recognized for its commitment to employee growth and workplace culture. The role demands strong communication skills, technical proficiency, and a willingness to work in rotational shifts.

Key Responsibilities for Process Associate

  • Perform tasks related to US Mortgage processes with accuracy and efficiency.
  • Analyze and interpret customer data to ensure compliance with company policies and regulations.
  • Maintain and update records in the system with a high level of accuracy.
  • Coordinate with team members to ensure timely completion of assigned tasks.
  • Handle inquiries and requests from stakeholders professionally and promptly.
  • Maintain confidentiality of sensitive customer and company information.

Requirements: Process Associate

  • Year of Graduation: Must be 2023 or 2024 graduates.
  • Education: Open to candidates with degrees in various specializations, including B.Com, B.A, B.Sc, and B.B.A/B.M.S.
  • Skills:
  • Work Schedule: Flexibility to work in rotational shifts, including night shifts.

Key Skills Required: Process Associate

  • Freshers welcome.
  • Knowledge of international non-voice processes.
  • Ability to adapt quickly to changing processes and technologies.
  • Strong problem-solving and analytical skills.
  • High attention to detail and a commitment to delivering quality work.

Employment Details: Process Associate

  • Role: Non-Tech Support – Non-Voice.
  • Industry Type: Insurance.
  • Department: Customer Success, Service & Operations.
  • Employment Type: Full-Time, Permanent.
  • Location: Remote, with the hiring office located in Hyderabad.
  • Compensation: ₹50,000 – ₹2 Lacs per annum.

How to Apply:

If you are interested in this position, please send your updated resume to ynagavinay@firstam.com. Join us to be a part of an innovative and inclusive workplace that values diversity and professional growth.


About First American (India):

First American (India) is the Global Capability Center (GCC) of First American Financial Corporation (NYSE: FAF), a Fortune 500 company. Recognized as one of FORTUNE’s 100 Best Companies to Work For in 2023, First American Financial Corporation is a leader in providing comprehensive title insurance, settlement, and property data solutions.

At First American (India), we combine cutting-edge technology with operational expertise to deliver exceptional solutions for our global customers. Certified as a Great Place to Work, we take pride in our inclusive culture that celebrates diversity and fosters innovation. We are also recognized as one of India’s Best Workplaces for Women and for Diversity, Equity, and Inclusion for several consecutive years.


Sample Interview Questions and Answers for Process Associate

1. Can you tell us about yourself?

Sample Answer: “I am a recent graduate with a degree in B.Com from XYZ University. During my studies, I developed strong analytical and organizational skills, which I believe are essential for the role of Process Associate. I’ve also worked on improving my typing speed and proficiency in Excel, achieving a typing speed of 40 WPM with high accuracy. I am eager to join a reputed company like First American to contribute my skills and grow professionally.”

2. What do you know about the US Mortgage process?

Sample Answer: “The US Mortgage process involves several stages, including loan origination, processing, underwriting, and closing. It is crucial for ensuring that homebuyers secure financing for property purchases while adhering to regulations. First American plays a significant role in providing title insurance and settlement solutions, ensuring a seamless experience for all parties involved.”

3. How do you handle tight deadlines?

Sample Answer: “I prioritize tasks based on their urgency and importance, breaking them into smaller, manageable steps. By maintaining a clear plan and avoiding distractions, I can focus on completing tasks efficiently. I also ensure open communication with team members to address any challenges and stay aligned with deadlines.”

4. Why do you want to work at First American?

Sample Answer: “First American’s reputation as a Fortune 500 company and its recognition as a great workplace is inspiring. I admire the company’s focus on innovation, diversity, and employee development. Joining First American would provide me with the opportunity to work in a dynamic environment where I can learn and grow while contributing to impactful projects.”

5. What steps do you take to ensure accuracy in your work?

Sample Answer: “To ensure accuracy, I double-check my work and cross-reference data with available resources. I maintain a checklist to ensure all steps are completed and verify details before submission. Staying organized and focused helps me minimize errors and deliver quality work.”

6. Are you comfortable working in rotational shifts, including night shifts?

Sample Answer: “Yes, I am comfortable working in rotational shifts. I understand that flexibility is essential in this role to meet the needs of the business and provide continuous support to clients.”

7. How would you handle a situation where you are assigned multiple tasks simultaneously?

Sample Answer: “I would assess the tasks to determine their priority and deadlines. By creating a schedule and allocating time for each task, I can ensure steady progress. If needed, I would communicate with my supervisor to clarify priorities and seek guidance on managing the workload effectively.”

8. What do you think are the key attributes of a successful Process Associate?

Sample Answer: “Attention to detail, strong communication skills, adaptability, and problem-solving abilities are crucial for a Process Associate. Additionally, proficiency in tools like Excel and the ability to work collaboratively with team members contribute to success in this role.”

9. How do you ensure effective communication in a remote work setup?

Sample Answer: “I ensure effective communication by using tools like email, chat platforms, and video calls to stay connected with my team. I keep my messages clear and concise, and I am proactive in updating team members about my progress. Regular check-ins and active participation in virtual meetings help me stay aligned with team goals.”

10. Do you have any questions for us?

Sample Answer: “Yes, I’d like to know more about the training process for new hires and how performance is evaluated in this role. Additionally, I’m curious about potential career growth opportunities at First American.”


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