Job Title: Career Counselling Associate
Department: Online Counselling
Location: Work From Home (WFH)
Job Overview:
We are seeking a dynamic and empathetic Career Counselling Associate to join our Online Counselling department at PhysicsWallah (PW). The ideal candidate will possess excellent communication skills in English and a strong passion for guiding individuals towards achieving their career aspirations. This role involves one-on-one counselling sessions, helping students or professionals in making informed career decisions, and providing personalized recommendations for their career paths.
Key Responsibilities: Career Counselling Associate
- Conduct online career counselling sessions via video calls, phone, or chat.
- Assist students and professionals in identifying their career goals, interests, and skill sets through structured counselling sessions.
- Provide expert guidance on career planning, educational paths, skill development, and current market trends.
- Address career-related concerns and queries with clarity, empathy, and professionalism.
- Develop and deliver personalized career strategies to enhance individuals’ professional growth.
- Maintain accurate records of counselling sessions, feedback, and progress for future reference.
- Stay updated on industry trends, certifications, and emerging job market requirements.
- Collaborate with team members, mentors, and educational professionals to enhance counselling effectiveness.
- Assist in webinars, workshops, and online career guidance events conducted by the organization.
- Recommend courses, certifications, and learning resources tailored to the individual’s career needs.
Key Skills & Competencies: Career Counselling Associate
- Exceptional English communication skills (both spoken and written) – strong articulation and comprehension are a must.
- Strong interpersonal skills with an empathetic, professional approach to counselling.
- Analytical ability to evaluate individual profiles and provide actionable career advice.
- Detail-oriented, organized, and able to multi-task in a fast-paced online environment.
- Proficiency in using video conferencing and online communication tools (Zoom, Google Meet, Microsoft Teams, etc.).
- Familiarity with career assessment tools like MBTI, DISC, or similar frameworks is an advantage.
- Problem-solving mindset and ability to handle diverse career-related concerns.
- Ability to work independently while also collaborating effectively with a team.
Qualifications & Experience: Career Counselling Associate
- Bachelor’s degree in Psychology, Education, Human Resources, or a related field (preferred).
- Prior experience in career counselling, student guidance, mentoring, or similar roles is a plus.
- Certifications in counselling, career coaching, personality assessments (e.g., MBTI, DISC) are an advantage.
- Experience in online education, ed-tech companies, or educational institutions is preferred but not mandatory.
Why Join Us?
- Work remotely with a flexible schedule.
- Be part of a supportive team that values professional growth and career development.
- Impact lives by helping individuals make informed career decisions.
- Opportunity to learn, upskill, and expand your expertise in career counselling.
- Competitive compensation and potential for growth within the organization.
Interview Questions and Sample Answers for Career Counselling Associate
1. What motivates you to pursue a career in counselling?
Sample Answer: “I have always been passionate about guiding people towards achieving their goals. Seeing individuals succeed in their chosen career paths brings me immense satisfaction. My background in psychology and experience in mentoring have fueled my interest in career counselling, and I find joy in helping others make informed decisions about their future.”
2. How would you handle a student who is confused about their career choices?
Sample Answer: “I would begin by understanding their strengths, interests, and career aspirations. I would then introduce them to career assessment tools, provide insights into various career options, and guide them toward a path that aligns with their skills and passions. Additionally, I would recommend resources, courses, and mentorship opportunities to help them make an informed decision.”
3. How do you stay updated with the latest industry trends and career opportunities?
Sample Answer: “I regularly follow industry blogs, attend webinars, and network with professionals in various fields. I also stay informed about emerging job markets, skills in demand, and certification programs through online platforms such as LinkedIn Learning, Coursera, and professional associations.”
4. How would you handle a difficult client who is unwilling to accept your career advice?
Sample Answer: “I would listen carefully to their concerns and try to understand their point of view. Instead of imposing my suggestions, I would ask open-ended questions to encourage self-reflection. I would provide relevant examples and data to support my recommendations, ensuring they feel empowered to make their own career decisions.”
5. What strategies would you use to counsel someone looking for a career switch?
Sample Answer: “I would analyze their current skills and identify transferable competencies relevant to their desired field. I would then guide them on upskilling through certifications or courses, networking with professionals in their target industry, and crafting a strong resume and LinkedIn profile to align with their new career goals.”
6. How do you ensure confidentiality and trust in counselling sessions?
Sample Answer: “Confidentiality is crucial in counselling. I ensure that all discussions remain private and secure. I create a safe and non-judgmental environment where individuals feel comfortable sharing their concerns. Additionally, I follow ethical guidelines and obtain informed consent before collecting any personal information.”
7. What tools or software have you used for online counselling?
Sample Answer: “I am proficient in using online communication platforms like Zoom, Google Meet, and Microsoft Teams for counselling sessions. I also use scheduling tools like Calendly, career assessment platforms, and Google Docs/Sheets for maintaining counselling records.”
8. How would you help a student who lacks confidence in their skills and abilities?
Sample Answer: “I would start by identifying the root cause of their self-doubt. Then, I would focus on their strengths and accomplishments to boost their confidence. I would encourage them to take small, measurable steps toward skill improvement and provide constructive feedback and positive reinforcement along the way.”
9. How do you manage multiple counselling sessions efficiently?
Sample Answer: “I prioritize tasks by scheduling sessions in an organized manner and keeping detailed records of each counselling session. I use productivity tools like Trello, Notion, or Google Calendar to manage my workload effectively while ensuring that each client receives the attention and guidance they need.”
10. Why do you want to work with PhysicsWallah?
Sample Answer: “PhysicsWallah has established itself as a trusted name in the education industry, making quality learning accessible to students. I admire its commitment to empowering individuals through education and career guidance. Being part of PW would allow me to contribute my counselling expertise to a platform that truly impacts lives.”