About the job : Virtual Assistant
Persona is the company top startups use to hire people from all around the world. Our vision is a future where each person can find the best role for them and companies can discover the world’s best talent. Founded by two Stanford University graduates, Persona works with the world’s fastest-growing technology startups. Our clients are funded by some of the world’s top investors, like Founders Fund, Sequoia Capital, and Andreessen Horowitz.
Persona is a talent agency that recruits, trains, and staffs talented remote professionals such as yourself. This is an opportunity to work closely with the future Googles, Facebooks, and Amazons of the world—building out their organizations and helping them reach the next level of success.
We support everyone we hire with training, mentoring, and technology resources so they are enabled to do their best and are as happy as possible in their roles. We have a large international team dedicated to supporting and taking care of new Persona team members, and our goal is to provide excellent long-term career opportunities for everyone who joins the team.
Who’s building Persona?
We are a global team of passionate problem solvers who love to build new things and make our customers happy. Our team is made up of motivated, hard-working people spanning the globe, united by a culture of learning and continuous improvement.
What we’re looking for
We are looking for Virtual Assistants to help our clients operate and scale different parts of their growing businesses. As a Virtual Assistant you’ll be a general problem solver, collaborating with different teams at our client company and helping them with various projects.
Responsibilities—what you’ll do as Virtual Assistant
- Drafting emails and handling business communications
- Taking video conferences
- Interfacing with clients and customers
- Scheduling and planning meetings and events
- Online research and data collection using spreadsheets
- Reporting and analysis
- Creative work with writing and media
- Other administrative tasks and projects
Virtual Assistant Requirements
- Fully fluent in English
- Skilled in the use of apps and technology
- Ability to commit long-term and full-time
- Ability to work U.S. business hours (Pacific Time, Central Time, or Eastern Time)
- No work experience is required, but we will take any work experience you have into account
- This position is for serious, career-oriented candidates
Other qualities we look for
- Track record of success at work or in school
- An ability to solve complex problems with minimal guidance
- Experience in high performance work or school environments
- Skilled at anticipating team members’ needs
- Willingness to work hard and persevere
- Intellectual curiosity and resourcefulness
- Professionalism
What we offer
- Best salaries in the industry
- Permanent ability to work from anywhere in the world
- Opportunities for growth and advancement
- A fast-paced and collaborative environment
- Warm and friendly company culture
- Full benefits
Benefits at Persona
- Health insurance
- Unlimited paid time off (paid sick and vacation leaves)
- Annual bonuses based on performance
- Monthly tech allowance
- Opportunity to be paid in your currency of choice
- Others depending on seniority
This is a full-time and long-term role, dedicated exclusively to serving one of our clients. We are looking for individuals who are ready to fully commit their time and energy to one company and grow and develop along with that company. All roles at Persona are 100% work-from-anywhere (work from home or wherever it suits you best). If this is your first time working for a U.S. company, that’s okay; we provide guidance and assistance getting set up as a remote professional. Once hired, we will carefully match you to a client company of ours that perfectly suits your career background, skills, and goals.
In case you or any exceptional people you know are exploring other roles, our rapidly growing company is also looking for new team members with backgrounds in administration, bookkeeping, accounting, finance, project management, operations, recruiting, human resources, content writing, social media management, research, executive assistance, customer service, customer support, technical support, data management, video editing, sales, account management, marketing, and design.
Virtual Assistant (Work from Home) – Interview Questions & Answers
1. Can you tell us about yourself and why you’re interested in this Virtual Assistant role?
Answer:
I have a strong background in administrative support and a keen interest in helping businesses operate smoothly. My ability to organize tasks, communicate effectively, and manage time efficiently makes me a great fit for this role. I am excited about this opportunity with Persona because of its commitment to professional growth, work-life balance, and the chance to work with top global companies.
2. What experience do you have with administrative tasks like scheduling, email management, and research?
Answer:
I have experience managing calendars, scheduling meetings, and handling email correspondence efficiently. I am skilled at conducting online research, compiling data in spreadsheets, and preparing reports. Even though I may not have formal work experience, I have developed these skills through academic projects and personal initiatives.
3. How do you prioritize multiple tasks when working remotely?
Answer:
I use task management tools like Trello or Asana to organize my daily workload and prioritize urgent tasks. I break larger tasks into smaller steps, set deadlines, and use time-blocking techniques to maintain productivity. Regular communication with my team ensures I stay aligned with priorities.
4. How comfortable are you with technology, and which tools have you used for remote work?
Answer:
I am highly comfortable with technology and have experience using tools like Google Workspace (Docs, Sheets, Calendar), Microsoft Office, Zoom, Slack, and Notion. I quickly adapt to new software and am always eager to learn new tools that enhance productivity.
5. Can you describe a time when you had to handle a difficult client or challenging situation?
Answer:
In a previous role (or academic setting), I encountered a client who was frustrated due to a delayed response. I remained calm, actively listened to their concerns, and reassured them by providing a clear timeline for resolution. By maintaining professionalism and empathy, I successfully resolved the issue and improved the client’s experience.
6. How would you handle a situation where you receive an urgent request from a client while you are already working on another high-priority task?
Answer:
I would assess the urgency and importance of both tasks, communicate with the client or supervisor about deadlines, and, if necessary, delegate or adjust my schedule to accommodate both. If immediate action is needed, I would complete the more urgent task first while ensuring the other task remains on track.
7. What steps would you take to ensure clear communication in a remote work environment?
Answer:
I would use multiple communication channels, such as email, Slack, or Zoom, to stay connected with my team. I ensure clarity by summarizing discussions, confirming action points, and proactively updating team members on progress. I also ask questions when needed to avoid misunderstandings.
8. Since this role requires working U.S. business hours, how do you plan to manage your work-life balance?
Answer:
I am comfortable working U.S. business hours and plan to establish a structured routine to maintain a work-life balance. I will ensure I have a dedicated workspace, take breaks as needed, and set boundaries to stay productive without burnout.
9. Why should we hire you for this Virtual Assistant position?
Answer:
I have strong organizational skills, adaptability, and a proactive approach to problem-solving. I am eager to contribute to the success of a fast-growing company and provide exceptional support to the client. My willingness to learn, attention to detail, and commitment to long-term growth make me a great fit for this role.
10. Do you have any questions for us?
Answer:
Yes, I would love to know more about the typical career growth opportunities at Persona. Additionally, can you share more details on the client-matching process and what kind of training and support new hires receive?
