Company: Persona Talent
Role: Client Support Associate
Location: Remote (Work From Anywhere)
Job Type: Full-time | Permanent
Experience Level: Entry-level
About Persona
Persona is the go-to remote hiring agency for some of the world’s top startups, backed by Sequoia Capital, Andreessen Horowitz, and Founders Fund. Built by Stanford alumni, Persona is reinventing how global teams scale by connecting world-class professionals with forward-thinking technology companies.
We partner with fast-growing startups and help build elite remote teams by recruiting, training, and supporting talent from across the globe. Whether you’re looking to build a long-term career or get your foot in the door with some of the next Googles or Amazons, Persona is where your journey begins.
Role: Client Support Associate (CSA)
We’re seeking an energetic, tech-savvy, and proactive Client Support Associate (CSA) to join our global team. This role is ideal for a career-oriented individual who thrives in fast-paced environments and genuinely enjoys solving problems, supporting customers, and improving experiences.
As a CSA, you’ll serve as the first point of contact for customers, ensuring a world-class customer experience through responsiveness, empathy, and technical understanding.
Responsibilities as Client Support Associate
- Deliver prompt, friendly, and accurate customer support via email, chat, voice, and tickets.
- Manage and resolve customer concerns related to products, services, billing, and basic technical issues.
- Collaborate with internal teams to ensure the highest level of service delivery.
- Document customer interactions and feedback to support team improvement.
- Work cross-functionally with operations, product, and technical support to find timely solutions.
- Maintain a consistent, professional tone and demeanor in all communications.
- Learn and adapt quickly to new tools and processes.
Requirements: Client Support Associate
- Experience: Up to 1 year in a customer service/support role.
- Communication: Fluent in English (spoken and written) with excellent grammar and attention to detail.
- Tech Skills: Comfortable working across multiple screens; familiarity with basic networking, RTSP, SMTP, and HTTP is a plus.
- Work Ethic: Highly motivated, organized, and self-driven with strong time management skills.
- Mindset: Passion for customer service, eagerness to learn new software/tools.
- Availability: Able to work full-time US hours (Pacific, Central, or Eastern Time).
- Commitment: Long-term career focus – we’re looking for people to grow with us.
What We Offer
- Competitive salary (among the best globally for remote roles)
- Work from anywhere – fully remote, forever
- Career growth – training, mentoring, and performance reviews
- Health insurance subsidy
- Unlimited paid time off (yes, really!)
- Annual bonuses tied to your performance
- Tech allowance – monthly budget for tools and connectivity
- Flexible payments – choose your preferred currency
- A warm, supportive, and collaborative culture
Ideal Candidate Profile
You’re a problem-solver who loves helping people and making systems work better. You’re not just looking for a job — you’re looking to grow your career. You’re responsive, detail-oriented, and unafraid to ask questions or speak up. You’re excited by the chance to work with global startups and make an impact from day one.
Sample Interview Questions & Model Answers for Client Support Associate
To help you prep for your interview with Persona, here are 10 commonly asked questions along with suggested answers:
1. Why are you interested in this role at Persona?
Answer: I’m excited about the opportunity to work with innovative startups while contributing to a customer-first culture. Persona’s global model and emphasis on long-term career development really align with my personal and professional goals.
2. Describe a time you resolved a challenging customer issue.
Answer: At my previous internship, a customer was frustrated due to delayed product delivery. I listened actively, empathized, tracked the shipment, and kept them updated. The customer appreciated the transparency and eventually left positive feedback.
3. How do you prioritize tasks when dealing with multiple support requests?
Answer: I assess the urgency of each request based on its impact and any SLAs. I focus on time-sensitive or business-critical issues first, while keeping customers informed about timelines and updates.
4. How do you handle difficult or irate customers?
Answer: I stay calm, listen carefully, and validate their concerns. I focus on resolving the issue while keeping communication respectful and professional. If needed, I escalate it to a supervisor with full documentation.
5. Are you comfortable working US business hours from your location?
Answer: Yes, I am fully available to work US business hours and have organized my schedule accordingly. I’m also used to working independently and managing my energy during these hours.
6. What tools or software have you used in previous support roles?
Answer: I’ve used tools like Zendesk, Freshdesk, Slack, and Google Workspace. I’m quick to adapt and confident I can learn any software your team uses.
7. What does good customer service mean to you?
Answer: It means being attentive, responsive, and solution-oriented. A great support experience leaves customers feeling heard, helped, and valued.
8. How do you stay focused and productive while working remotely?
Answer: I have a dedicated workspace, follow a structured routine, and use productivity tools like Trello and Google Calendar. I also take breaks to avoid burnout.
9. What’s your understanding of basic networking protocols like RTSP or SMTP?
Answer: I know that RTSP is used for streaming media and SMTP is used for sending emails. While I’m not an expert, I’m technically inclined and eager to deepen my understanding if it helps support the clients better.
10. Where do you see yourself in the next 2–3 years?
Answer: I see myself growing within the company, possibly leading a team or taking on more complex client support and project roles. I’m committed to building a long-term career with Persona.
