Job Description (Customer Support Executive)
Position Overview: We are seeking motivated individuals for the role of Part-Time Customer Support Executive. This work-from-home position is ideal for candidates looking for flexible hours while delivering exceptional service to our customers. Whether you are experienced or a fresher, if you are fluent in Hindi and English and have a passion for customer service, we invite you to apply.
Key Responsibilities for Customer Support Executive
- Customer Interaction: Handle customer inquiries and provide support through various communication channels including phone, email, and chat.
- Issue Resolution: Assist customers with their issues and provide effective solutions in a timely manner.
- Communication: Maintain clear and professional communication with customers, ensuring their queries are addressed satisfactorily.
- Documentation: Accurately log customer interactions and feedback into the system for record-keeping and analysis.
- Collaboration: Work with team members to ensure a seamless customer service experience and assist in any operational tasks as needed.
Requirements as Customer Support Executive
- Qualification: PUC/Graduate.
- Experience: Open to both experienced candidates and freshers.
- Language Proficiency: Fluent in Hindi and English (Versant Level 4).
- Work Hours: 6 days working with rotational shifts from 11 AM to 8 PM. Flexibility to work any 4 hours during this period.
- Rotational Off: 1 day off per week.
- Technical Requirements: Must have a reliable internet connection and a suitable work-from-home setup.
Benefits:
- CTC: Up to ₹13,000/- per month.
- Work Environment: Work from the comfort of your home.
- Job Type: Part-Time, Permanent.
Role Details:
- Role: Customer Service
- Industry Type: BPO / Call Centre
- Department: Customer Success, Service & Operations
- Role Category: Customer Success, Service & Operations – Other
Number of Positions Available: 200
If you are enthusiastic about providing outstanding customer service and meet the above requirements, apply now to join our team as a Customer Support Executive!
