Operations Associate Job Description

Role Overview: The Operations Associate Team handles the most crucial part of the business and is directly responsible for delivering the end product to our customers. We worked on 30,000+ orders last year with a direct impact of over $31 million in revenue.

Key Responsibilities as Operations Associate

Order Team:

• Resolving Stock Issue Tickets, Licensing Tickets, and other Miscellaneous Tickets.
• Act as a backup for the Order Processing team if OS pool volume is low.
• Work on Sample Order processing.
• Manage Printer Capacity Management System (PCMS) ratings updates.
• Perform Ad hoc tasks during the slow season.
• Work on reporting tasks and projects.

Pre-Order Team:

• Share pricing quotes using available resources.
• Communicate & provide feedback to other teams; solve order issues and improve the licensing experience.
• Address timeline and licensing-related questions from Campus Managers.
• Conduct order checks/Data entry for reporting; Perform Shopify/Group order checks.
• Assign schools if proof comes in directly from the client.
• Upload proofs to licensing portals for single-use licenses.

Requirements for Operations Associate

• 1 – 5 years of experience in Operations/Logistics (freshers with potential are welcome!).
• Strong analytical and organizational skills.
• Ability to work on complex tasks under tight timelines.
• Decision-making skills without direct supervision.
• Fluent in English.
• Excellent communication skills.
• Comfortable working night shifts.

Working Hours: 6:30 PM – 3:30 AM IST, Monday to Friday (slightly flexible)

CTC: $700 – $1100 base pay + $80 night shift allowance per month (base pay adjusted for experience).

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10 Potential Interview Questions and Answers for Operations Associate

1. What attracted you to apply for this Operations Associate role?
   • Answer: I was drawn to the opportunity to work in a challenging, fast-paced environment where I can contribute to impactful projects. Fresh Prints’ journey of overcoming challenges during COVID-19 and its commitment to adaptability resonates with my own values of resilience and innovation.
2. How do you handle tight deadlines and high-pressure situations?
   • Answer: I prioritize tasks by breaking them down into smaller, manageable steps. I focus on communication to ensure alignment with stakeholders and adapt quickly if priorities shift.
3. Describe a time when you had to solve a complex logistical problem.
   • Answer: In my previous role, I coordinated delivery schedules for a bulk shipment delayed due to unexpected weather conditions. I rerouted shipments and negotiated with vendors to expedite processes, ensuring minimal disruption.
4. What tools or software are you familiar with for operations and logistics management?
   • Answer: I’ve worked with tools like Microsoft Excel, Google Sheets, and ERP systems for order tracking. I’ve also used project management software like Trello and Asana to organize tasks effectively.
5. How would you improve the profit margin on a specific order?
   • Answer: I would analyze all cost elements, negotiate with suppliers for better rates, and explore alternative delivery methods to reduce costs while ensuring quality standards.
6. How do you ensure accuracy in data entry and reporting?
   • Answer: I double-check my entries, use built-in validation tools in software, and cross-reference data with source documents to maintain accuracy.
7. Can you share an example of how you’ve improved a process in the past?
   • Answer: I introduced a streamlined checklist for order verification, reducing errors by 20% and cutting processing time by 15% in my previous role.
8. What does effective communication mean to you in a remote work setup?
   • Answer: Effective communication involves being proactive in updates, using collaboration tools like Slack and Zoom, and ensuring clarity and context in all written and verbal exchanges.
9. How do you stay motivated while working night shifts?
   • Answer: I maintain a healthy routine, set clear goals, and make time for activities that rejuvenate me, such as reading or exercising during breaks.
10. Why should we hire you for this role?

• Answer: My blend of analytical skills, adaptability, and enthusiasm for tackling challenges makes me a strong fit. I’m excited to contribute to Fresh Prints’ growth and bring a positive impact to the Operations team.

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