Job Description – Customer Support Representative at TalentGum Work From Home
Job Title: Customer Support Representative
Location: Remote (India)
Employment Type: Full-time
Salary: ₹15,000 – ₹20,000 per month
Working Hours: 12:00 PM – 8:00 PM
About the Company
TalentGum is a leading e-learning platform launched in 2021 that aims to transform extra-curricular education globally. The platform offers expert-curated live online courses, including dance, music, public speaking, art, and chess, designed for children aged 4 to 14. TalentGum is trusted by over 37,000 learners across 40+ countries and has an average Google rating of 4.8/5.
Job Description
TalentGum is seeking a focused and engaging Customer Support Representative with strong communication and English writing skills. The primary responsibility will be to manage incoming messages from prospective customers via social media and WhatsApp business accounts. The role requires prompt responses, regular follow-ups, and obtaining customer feedback to ensure complete resolution of queries or complaints.
Responsibilities
- Understand the company, its pricing model, and team structures before assuming the role.
- Monitor Instagram, Facebook, and WhatsApp accounts to respond promptly to customers.
- Coordinate with technical, sales, and marketing teams to resolve customer queries.
- Customize responses for each interaction to ensure customer satisfaction.
- Ensure no backlog of unattended chats or unresolved queries that may affect service perception.
Requirements
- Graduate degree with 0-2 years of work experience.
- Excellent communication and English writing skills.
- Ability to multitask and handle multiple customers simultaneously.
- Quick learner with an understanding of company operations.
- Patience and empathy to communicate politely with customers.
- Data management skills in MS Excel for maintaining customer records.
Work Environment
- Fast-paced start-up with an interactive and enthusiastic culture.
- Flexible working hours with leadership and learning opportunities.
- Exposure to various stakeholders and direct interaction with senior management.
- Encourages project ownership, creativity, and constructive feedback.
Interview Questions & Answers
1. Can you tell us about yourself?
Answer: I am a graduate with a strong passion for customer service and communication. I have excellent English writing and multitasking skills, which enable me to handle multiple queries efficiently. I am a quick learner and always eager to provide a seamless customer experience.
2. Why do you want to work as a Customer Support Representative?
Answer: I enjoy interacting with people and solving their problems. This role allows me to assist customers efficiently while ensuring their satisfaction, which aligns with my skill set and interests.
3. How do you handle difficult customers?
Answer: I remain patient, listen carefully to their concerns, and respond politely. I empathize with their issue and provide clear solutions while staying calm and professional.
4. How would you prioritize multiple customer queries at once?
Answer: I would assess the urgency of each query, address critical issues first, and ensure prompt responses to all customers. Using structured workflows and organization tools like MS Excel would help me manage queries effectively.
5. How do you ensure customer satisfaction?
Answer: By actively listening to their concerns, responding promptly, providing accurate information, and following up to ensure complete resolution.
6. What would you do if you don’t know the answer to a customer’s question?
Answer: I would acknowledge the query, inform the customer that I will check with the appropriate team, and ensure they receive a resolution as soon as possible.
7. How do you manage data and keep track of customer complaints?
Answer: I would use MS Excel to maintain detailed records of customer queries, their resolutions, and any follow-ups required to ensure accountability and efficiency.
8. What tools or software are you familiar with for customer support?
Answer: I am proficient in MS Excel, WhatsApp Business, social media platforms, and email support systems. I am also open to learning new tools used by the company.
9. Can you give an example of a time you resolved a customer’s issue successfully?
Answer: In my previous role (or during a project), I handled a frustrated customer by patiently listening to their issue, explaining the solution clearly, and ensuring a follow-up to confirm their satisfaction. This approach resulted in positive feedback from the customer.
10. Why should we hire you?
Answer: I have the right skills, enthusiasm, and a customer-centric mindset. My ability to multitask, handle queries efficiently, and maintain professionalism makes me a great fit for this role.
Job Description – Crew Experience Executive at Zingbus Work From Home
Job Title: Crew Experience Executive (Chat Process)
Location: Remote (India)
Employment Type: Full-time
Languages Required: Tamil, Telugu, Kannada, Hindi (Must)
About Zingbus
Founded in 2019, Zingbus is building the most trusted brand for intercity travel, prioritizing reliability and safety. The platform connects 300+ cities across India, serving over 2.5 million unique customers. Zingbus is working towards fleet electrification and charging infrastructure development. Backed by investors like Y Combinator, InfoEdge, and AdvantEdge, Zingbus is transforming intercity travel with technology and innovation.
Job Summary
The Crew Experience Executive (Chat Process) is responsible for managing the daily operations of assigned bus routes. The role involves ensuring a smooth customer journey, overseeing crew management, minimizing delays, and improving overall operational efficiency to maintain high Net Promoter Scores (NPS).
Key Responsibilities
1. Customer Experience
- Ensure a seamless and enjoyable journey for all passengers.
- Address and resolve crew complaints and issues raised by the customer experience team promptly.
2. Bus Management
- Oversee bus scheduling and maintenance for reliability and safety.
- Manage bus availability and assignments efficiently.
3. Delay Control
- Monitor bus routes and schedules to minimize delays.
- Identify and resolve first-point, midway, and end-trip delays.
- Analyze delay reports and implement corrective actions.
4. Crew Management
- Supervise and coordinate crew assignments, including drivers and support staff.
5. Operational Efficiency
- Optimize route planning and resource allocation for smooth operations.
- Ensure compliance with regulatory and safety requirements.
- Implement best practices to enhance route management.
6. Reporting and Analysis
- Prepare reports on route performance, delays, customer feedback, and operational metrics.
- Use data-driven insights to identify and implement improvements.
Qualifications
- Bachelor’s degree in Business Administration, Engineering, Logistics, Transportation, or a related field.
- Experience in transportation management or a similar role.
- Strong leadership and team management skills.
- Excellent problem-solving and decision-making abilities.
- Outstanding communication and interpersonal skills.
- Ability to work in a fast-paced, dynamic environment.
Interview Questions & Answers
1. Can you introduce yourself?
Answer: I am a graduate with experience in operations and customer service. My strong problem-solving skills and ability to handle multiple tasks make me a great fit for this role. I am passionate about optimizing processes to enhance customer experience.
2. What do you know about Zingbus?
Answer: Zingbus is an intercity travel platform focused on safety and reliability. It connects over 300 cities and has served more than 2.5 million customers. The company is also working on fleet electrification and charging infrastructure development.
3. Why do you want to work as a Crew Experience Executive?
Answer: I enjoy coordinating operations, solving challenges, and ensuring smooth customer experiences. This role aligns with my skills in communication, problem-solving, and process optimization.
4. How would you handle a customer complaint about a delayed bus?
Answer: I would acknowledge the complaint, empathize with the customer, check real-time updates on the bus status, and provide an accurate estimated arrival time. If needed, I would escalate the issue to the relevant team and follow up until it is resolved.
5. How do you manage multiple customer queries at the same time?
Answer: I prioritize urgent queries first, use structured workflows, and ensure clear and quick responses. Multitasking tools like CRM software or chat management platforms help streamline operations.
6. What steps would you take to improve bus scheduling efficiency?
Answer: I would analyze past delay trends, optimize scheduling, ensure proper crew assignment, and implement tracking tools to monitor and adjust real-time bus operations.
7. What would you do if a crew member failed to report for duty?
Answer: I would immediately check for available backup staff, communicate with the operations team, and ensure minimal disruption to the service. I would also analyze the reason and implement preventive measures.
8. How do you stay organized when handling large amounts of data?
Answer: I use MS Excel, databases, and reporting tools to keep track of crew assignments, bus schedules, and customer feedback. Regularly updating and analyzing data helps in making informed decisions.
9. Describe a time when you had to resolve an operational issue under pressure.
Answer: In my previous role, there was an unexpected delay due to a mechanical issue. I coordinated with the maintenance team, arranged an alternative bus, and kept passengers informed. This quick action minimized service disruption.
10. Why should we hire you?
Answer: My skills in operations, customer service, and team coordination align perfectly with this role. I am proactive, detail-oriented, and committed to ensuring smooth intercity travel experiences for customers.
Job Description – Customer Service Executive at NoBroker Work From Home
Job Title: Customer Service Executive
Company: NoBroker
Location: Remote (Pan India)
Experience: 0 – 2 years
Salary: Rs. 12,000 – 14,000 (In-hand) + Rs. 2,000 (net allowance) + incentives
Job Description
As a Customer Service Executive at NoBroker, you will act as a relationship manager for paid customers, providing them with excellent support and assistance in their property search. You will handle inbound and outbound calls, resolve customer queries, and ensure a seamless experience for users on the NoBroker platform.
Roles and Responsibilities
- Act as a relationship manager for paid customers of NoBroker.
- Build and maintain sustainable relationships with customers through open and interactive communication.
- Identify and assess customers’ needs to ensure satisfaction.
- Assist customers in finding the right tenant/house as per their requirements.
- Handle inbound and outbound calls to connect with customers and leads.
- Utilize internal tools and resources to provide the best possible service.
- Negotiate with leads on behalf of customers.
- Keep customers updated on the progress of their accounts.
- Follow company communication procedures, guidelines, and policies.
- Go the extra mile to ensure excellent customer service.
Qualifications & Skills
- Education: 10th, 12th, Diploma, Graduates, Post Graduates (0-3 years of experience).
- Excellent verbal and written communication skills.
- Strong interpersonal, numerical, and analytical ability.
- Decision-making skills.
- Required languages:
- English & Hindi & Kannada OR
- English & Hindi & Telugu OR
- English & Kannada & Tamil
- Proficiency in MS Office (Excel, Word).
- Flexible for day shifts (9-hour login between 8 AM – 10 PM).
- Comfortable working 6 days a week (week off on a weekday).
- Laptop with a webcam, good internet speed, and power backup is mandatory.
Training Details
- Initial training will be provided for a few days to help employees understand the end-to-end process.
Company Overview
NoBroker.com is the world’s largest C2C online real estate marketplace and India’s first prop-tech unicorn. Founded in 2014, NoBroker eliminates brokerage fees by connecting buyers, sellers, tenants, and landlords directly. The platform has served over 30 lakh customers monthly and raised $366 million in funding from top investors, including Google, General Atlantic, SAIF Partners, and Tiger Global.
For more details, visit www.nobroker.in.
Interview Questions and Sample Answers
1. Tell us about yourself.
Sample Answer: “I am a motivated individual with strong communication skills and a passion for helping customers. I have completed my [degree/diploma] and have experience in customer service. I enjoy problem-solving and building relationships with clients to enhance their experience.”
2. Why do you want to work at NoBroker?
Sample Answer: “NoBroker’s mission to eliminate brokerage fees and create a seamless real estate experience is inspiring. I am excited to be part of a company that is a leader in the prop-tech industry and values customer satisfaction.”
3. How would you handle an irate customer?
Sample Answer: “I would listen to the customer’s concerns patiently, empathize with their situation, and reassure them that I am there to help. I would then offer a suitable resolution while maintaining a calm and professional demeanor.”
4. How do you prioritize tasks when handling multiple customers?
Sample Answer: “I assess the urgency of each task, ensuring critical issues are addressed first. I also keep track of customer inquiries using a systematic approach to ensure timely responses.”
5. What steps would you take if you didn’t know the answer to a customer’s question?
Sample Answer: “I would let the customer know that I will find the correct information for them. I would then consult my training materials or ask my supervisor before responding with an accurate answer.”
6. How do you handle rejection in a sales or service role?
Sample Answer: “Rejection is part of the process. I don’t take it personally but instead use it as a learning opportunity to improve my approach and communication.”
7. Can you give an example of how you resolved a customer issue effectively?
Sample Answer: “In my previous role, a customer was frustrated about a delayed service. I assured them that I would personally track the issue and provide updates. By keeping them informed and coordinating with the relevant teams, I resolved the issue quickly, and the customer appreciated my efforts.”
8. How would you convince a potential customer to take the paid services of NoBroker?
Sample Answer: “I would highlight the key benefits, such as hassle-free property search, verified tenants/buyers, and expert assistance. I would also provide real customer success stories to build trust and showcase the value of our services.”
9. What do you know about NoBroker?
Sample Answer: “NoBroker is India’s first prop-tech unicorn that provides a brokerage-free platform for property buyers, sellers, tenants, and landlords. It offers services like rental agreements, home services, and NoBrokerHood for society management.”
10. Are you comfortable working in shifts and on weekends?
Sample Answer: “Yes, I am flexible with my work schedule and understand that customer service requires availability during different shifts, including weekends.”