📍 Locations: Remote – India (IND)
💼 Role: Customer Experience Services
🕒 Job Type: Part-Time | Remote
🌐 Company: ModSquad
Who We Are
ModSquad is a global leader in Customer Experience Services, trusted by some of the world’s top brands including Spotify, Vimeo, VSCO, and Tourism Ireland. Since 2007, we’ve been redefining customer support, content moderation, community management, and trust & safety. With a global network supporting 50+ languages in 90+ countries, we operate 100% remotely—giving you the freedom to work from anywhere.
Role Overview: Customer Experience Services
Are you passionate about helping people and creating great customer experiences? ModSquad is looking for friendly, dedicated, and tech-savvy individuals to join our talent network as Customer Service Support Mods.
As the first point of contact for our customers, you’ll be the voice of the brand—solving problems, sharing product knowledge, and ensuring each interaction ends on a positive note. If you’re a strong communicator who thrives in a remote environment, we want to hear from you!
Key Responsibilities as Customer Experience Services
- 💬 Respond to customer inquiries via chat, email, or phone in a professional, timely manner.
- 🛠️ Troubleshoot and resolve issues, escalating complex cases as needed.
- 📚 Educate customers about product features and usage.
- 🧾 Document all interactions in the CRM with precision and clarity.
- ✅ Ensure complete resolution and satisfaction in every customer interaction.
- 📈 Provide feedback and identify patterns in customer issues to improve service delivery.
- 📖 Follow all company protocols and best practices for consistent support.
Who We’re Looking For
- Excellent Communication Skills – Clear, friendly, and professional.
- Problem Solver – Quick thinker who can resolve customer concerns efficiently.
- Empathetic Listener – Patient, understanding, and able to handle tough situations with care.
- Detail-Oriented – Accurate documentation and attention to detail are musts.
- Time Management Pro – Can multitask and prioritize in a fast-paced environment.
- Tech-Savvy – Comfortable with CRMs, ticketing systems, and general digital tools.
- Remote-Ready – Self-motivated, disciplined, and reliable working from home.
- Adaptable – Embraces change, feedback, and new challenges.
Why Join the ModSquad Talent Network?
- 💻 100% Remote Work – Work from anywhere in India or Nigeria.
- 🌐 Flexible Hours – Part-time availability with global client exposure.
- 🌈 Inclusive Culture – Join a diverse team spanning 90+ countries.
- 🚀 Exciting Clients – Collaborate with global startups and Fortune 500s.
- 🛠️ Tools for Success – Access to world-class platforms, training, and support.
- 🧠 Skill Growth – Learn, grow, and expand your abilities with every project.
Equal Opportunity Employer
ModSquad is proud to be an Equal Opportunity Employer. We welcome applicants of all backgrounds, regardless of race, gender identity, sexual orientation, age, disability, veteran status, or any other legally protected status.
Sample Interview Questions & Answers for Customer Experience Services
Here are a few common questions you may face during the application process:
1. Why do you want to work with ModSquad?
Answer:
I’m excited by the opportunity to work with a global leader in remote customer support. I value flexibility, diversity, and working on meaningful projects—and ModSquad’s culture and global client base align perfectly with my goals.
2. How would you handle a frustrated customer?
Answer:
First, I would listen actively and acknowledge their frustration. Then, I’d calmly gather details, apologize if necessary, and work on a quick and effective resolution. My goal would be to turn the negative experience into a positive one.
3. What CRM tools have you used in the past?
Answer:
I’ve worked with tools like Zendesk, Freshdesk, and Salesforce. I’m also a fast learner and can adapt quickly to any internal systems or platforms provided.
4. How do you manage your time while working remotely?
Answer:
I follow a structured schedule, prioritize my tasks, and use digital planners or tools like Trello and Google Calendar to stay organized and accountable.
