Company: Maxicus
Role: Customer Support Executive
Location: Remote
Experience: 0 – 5 Years
Employment Type: Full Time, Permanent
Industry: BPM / BPO
Department: Customer Success, Service & Operations
Role Category: Customer Success Associate
About Maxicus
Maxicus is a fast-growing Business Process Management (BPM) company with a passion for customer experience. With an industry reputation for driving customer success and process efficiency, Maxicus provides dynamic, scalable, and cost-effective business solutions to a global clientele.
We are currently hiring Customer Support Executives to join our remote team and be the voice of leading brands. If you’re someone who enjoys solving problems and interacting with people, this could be your perfect opportunity!
Job Description as Customer Support Executive
As a Customer Support Executive, your primary responsibility will be to assist customers via voice support. You will be handling inquiries, solving problems, and ensuring customer satisfaction with professional communication and empathy.
Key Responsibilities as Customer Support Executive
- Manage large volumes of inbound and outbound calls in a timely manner.
- Follow communication “scripts” when handling different topics.
- Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.
- Seize opportunities to upsell products when they arise.
- Build sustainable relationships and engage customers by taking the extra mile.
- Keep records of all conversations in our call center database in a comprehensible way.
- Meet personal/team qualitative and quantitative targets.
Requirements: Customer Support Executive
- Must have: Laptop with Windows 10 OS.
- Internet Requirement: WiFi connection with 30–40 Mbps speed.
- Education: Minimum 12th pass. Graduates are also welcome.
- Communication Skills: Excellent verbal communication skills in English and/or Hindi.
- Shift Timings: 24×7 rotational 9-hour shifts with one rotational week off.
- Experience: Freshers and candidates with up to 5 years of experience are welcome.
What We Offer
- Fixed salary with attractive incentives.
- Opportunity to work with one of India’s leading BPO companies.
- Work-from-home convenience.
- Stable, full-time job with growth potential.
- Great learning experience in the customer service industry.
Interview Questions and Sample Answers as Customer Support Executive
Here are some of the most commonly asked interview questions for the Customer Support Executive role at Maxicus, along with sample answers to help candidates prepare:
1. Tell me about yourself.
Answer:
I am a recent graduate with strong communication skills and a passion for helping people. I have always enjoyed solving problems and believe customer service is a great opportunity to do that professionally. I’m tech-savvy, a quick learner, and eager to work in a dynamic environment like Maxicus.
2. Why do you want to work in customer service?
Answer:
I enjoy interacting with people and solving their problems. Customer service allows me to make a real difference in someone’s day by providing quick and effective support. I also find satisfaction in resolving complaints and turning unhappy customers into loyal ones.
3. What do you know about Maxicus?
Answer:
Maxicus is a leading BPM company offering customer support and process management services. The company is known for its focus on innovation, efficiency, and customer satisfaction. With a strong reputation in the BPO industry, it’s a great place for growth and learning.
4. What are your strengths related to this job?
Answer:
My strengths include clear communication, patience, and the ability to stay calm under pressure. I’m also proficient with computers and quick at adapting to new tools and platforms.
5. How would you handle an angry customer on a call?
Answer:
First, I would stay calm and listen carefully to understand their issue without interrupting. Then, I would empathize with their frustration and assure them that I will do everything I can to resolve the problem. I would follow the proper process to find a solution and keep the customer informed throughout.
6. Are you comfortable working in rotational shifts?
Answer:
Yes, I understand that customer support requires availability around the clock, and I am comfortable working in 24×7 rotational shifts.
7. What would you do if you didn’t know the answer to a customer’s question?
Answer:
I would politely inform the customer that I will need to verify the information. Then, I would consult the internal knowledge base or escalate the issue to a supervisor. Once I have the correct information, I would get back to the customer with a solution.
8. How do you manage stress during high call volumes?
Answer:
I focus on staying organized, taking one call at a time, and maintaining a positive attitude. I take short breaks when allowed, stay hydrated, and remind myself that each customer deserves my full attention regardless of volume.
9. What tools or systems have you used before, if any?
Answer:
I’ve used basic CRM software and ticketing systems during my internship. I’m comfortable with MS Office, email platforms, and general computer navigation. I’m also a fast learner and confident I can quickly adapt to any system used at Maxicus.
10. Why should we hire you?
Answer:
I am enthusiastic, dependable, and genuinely passionate about customer service. I have the skills and mindset needed to represent your brand positively. I’m ready to contribute from day one and grow with Maxicus.
