Position: Customer Support Representative
Location: Greater Kolkata Area (Remote)
Type: Full-Time, Entry Level
Job Responsibilities: Customer Support Representative
- Sales Team Support: Handle customer and territory manager requests through phone, email, and voicemail, providing quotes and responding to inquiries.
- Bid and Document Support: Research, prepare, and assist in obtaining bid documents to support the sales process.
- Order Processing: Enter customer orders into the ERP system, ensuring accuracy and timeliness.
- Salesforce Management: Update sales opportunities and maintain current information on customer interactions in Salesforce.
- Customer Assistance: Respond to pricing, shipping, availability, terms, and stock queries to assist customers effectively.
- Complaint Resolution: Help address customer complaints and resolve any issues promptly.
- Lead Qualification: Assess potential leads to support the sales pipeline.
Skills Required: Customer Support Representative
- Strong communication skills, both written and verbal.
- Ability to support a team environment and handle multiple requests efficiently.
- Experience with CRM software like Salesforce is beneficial, along with ERP familiarity.
- Strong problem-solving skills and attention to detail.
Company Values and Culture
Hach, part of the Veralto family, values diversity and aims to bring together a wide range of perspectives from employees, customers, and stakeholders. They support an inclusive workplace that embraces visible and invisible differences, enhancing the overall culture and market impact.
