Job Description: Case Analysis Intern (Full-Time)
Company: Springworks
Location: Remote
Experience: 0–1 years
Salary: INR 21,000 per month
Work Days: Monday–Saturday (6-day workweek)
About Springworks
Springworks is reshaping the world of People Operations with innovative tools and products designed to enhance workplace productivity and engagement. Serving over 500,000+ employees across 15,000+ organizations in 60+ countries, our product stack includes:
- SpringVerify: A B2B background verification platform.
- EngageWith: A recognition platform fostering vibrant workplace cultures.
- Trivia: Fun, real-time team-building games.
- Albus: AI-powered workplace search and knowledge bot.
As a Case Analysis Intern, you’ll play a key role in SpringVerify, contributing to background verification operations while gaining hands-on experience in business processes.
Role Overview
This role offers an opportunity to work closely with the Operations department and contribute to key activities such as case analysis, document verification, and database management. You’ll interact with cross-functional teams and participate in enhancing operational efficiency.
Responsibilities as Case Analysis Intern
- Case Analysis & Verification:
- Verify and analyze background documents ensuring accuracy and compliance.
- Perform outbound calls to collect missing details for verification.
- Operational Support:
- Manage databases and track operational progress.
- Collaborate with cross-functional teams to resolve client queries.
- Quality Assurance:
- Identify discrepancies in data and ensure compliance with company protocols.
- Maintain confidentiality of sensitive client information.
- Process Improvement:
- Suggest improvements for operational processes and optimize workflows.
- Project Management:
- Complete assigned tasks within deadlines while maintaining high accuracy.
Requirements: Case Analysis Intern
- Education & Skills:
- A degree or final-year students from any field.
- Proficiency in MS Office (Excel, Word) and Google Sheets.
- Communication & Organization:
- Strong verbal and written communication skills.
- Ability to multitask and prioritize in a fast-paced environment.
- Attention to Detail:
- Keen eye for identifying discrepancies in data.
- Adaptability:
- Open to learning new technologies and flexible to shift changes.
- Familiarity with call-making and telephone etiquette preferred.
Shift Structure
- Hours: 9-hour workday with a 1-hour break.
- Occasional Night Shifts: Compensation provided for Sunday work or overtime.
Benefits: Case Analysis Intern
- Health Insurance: Coverage up to INR 4 Lakhs for self, spouse, and children.
- Learning Budget: INR 21,000 annually for upskilling.
- Work-from-Anywhere Perks:
- INR 10,000 for setup.
- Backup inverter (INR 18,000) and additional monitor (INR 6,000).
- Recognition Points: Redeemable points for achievements and events.
10 Expected Interview Questions and Answers for Case Analysis Intern
- What motivated you to apply for this role at Springworks?
- Answer: I’m excited about Springworks’ innovative approach to People Operations and its diverse product stack. This internship offers the perfect opportunity to gain practical experience in operations and verification processes, aligning with my career goals.
- Can you explain the importance of background verification in a professional setting?
- Answer: Background verification ensures that employees meet organizational standards, reducing risks and maintaining compliance. It builds trust and ensures workplace safety.
- How would you handle discrepancies in a candidate’s background documents?
- Answer: I’d carefully review the documents, compare them with the required standards, and contact the candidate or source to clarify or rectify the issue while maintaining confidentiality.
- How do you prioritize tasks when working under tight deadlines?
- Answer: I break tasks into smaller steps, prioritize based on urgency and impact, and use tools like calendars or task lists to manage my time effectively.
- Have you ever worked with MS Excel or Google Sheets? Can you share an example?
- Answer: Yes, I’ve used Excel for tracking assignments and analyzing data using formulas, pivot tables, and conditional formatting.
- How would you respond to a client query that you don’t have an immediate answer for?
- Answer: I’d acknowledge the query, inform them that I’d need to consult relevant resources or team members, and provide a clear timeline for a follow-up.
- Can you describe a time when you identified a process improvement?
- Answer: During a college project, I streamlined our team’s workflow by introducing shared online tools, reducing miscommunication, and increasing efficiency.
- What steps would you take to ensure data confidentiality?
- Answer: I’d follow company protocols, use encrypted tools, limit data access, and avoid sharing sensitive information over unsecured platforms.
- Are you comfortable making outbound calls? How would you ensure professionalism?
- Answer: Yes, I am. I’d prepare beforehand, use a polite tone, clearly state the purpose of the call, and maintain patience even in challenging situations.
- Where do you see yourself in the next 2 years, and how does this role help you get there?
- Answer: I aim to excel in operations management, and this internship will provide me with hands-on experience in document verification and team collaboration, which are essential for my growth in this field.
