Job Description: AR Caller – International Voice Process (US Healthcare BPO)
Company: Access Healthcare
Location: Pimpri-Chinchwad, Pune
Role: Accounts Receivable (AR Caller)
Industry: International Voice Process / BPO / Call Center
Employment Type: Full Time, Permanent
Salary: 2.5 Lacs to 3 Lacs per annum (Final offer based on experience and interview performance)
About Access Healthcare
Access Healthcare has been a trusted partner for healthcare institutions since 2011, offering Revenue Cycle solutions to enhance clinical outcomes, improve financial performance, and optimize operations. The company applies its revenue cycle expertise, advanced technologies, and automation platforms to deliver market-leading results. Today, Access Healthcare stands at the forefront of the healthcare services industry, continuing to push boundaries and shape the future of healthcare services.
Role Overview
We are hiring freshers for the position of AR Caller in the US Healthcare industry. This is a voice process job with night shifts, where you will be responsible for handling Accounts Receivable (AR) tasks and engaging in B2B calls related to medical billing in the US healthcare domain. No prior knowledge of medical billing is required as training will be provided.
Key Responsibilities for Accounts Receivable International Voice Process
- Handle inbound and outbound calls related to Accounts Receivable for US Healthcare clients.
- Engage in B2B calls, providing medical billing services.
- Ensure timely and accurate processing of claims and payments.
- Resolve billing issues and follow up with clients or insurance companies.
- Maintain and update accurate records of communications and transactions.
- Work towards achieving performance metrics such as call volume, accuracy, and customer satisfaction.
Accounts Receivable International Voice Process: Requirements
- Excellent communication skills in English with no grammatical errors.
- Ability to work in night shifts (fixed shifts).
- Open to freshers or candidates with 1 to 3 years of experience in any other domain.
- Candidates should be ready to report to the office (no work-from-home option).
- No sales or marketing calls involved.
- Free transportation provided (pick-up and drop).
- Willingness to learn: Training in medical billing will be provided from scratch.
Education Requirements
- Undergraduate (UG): B.Sc, B.A, B.Com, or any specialization.
- Postgraduate (PG): Any postgraduate degree is eligible.
Why Join Access Healthcare?
- Opportunity to work in the US Healthcare domain without prior knowledge of medical billing.
- Comprehensive training is provided to build a strong foundation in the healthcare industry.
- Free transportation and fixed night shifts.
- No sales or marketing involved.
- A great opportunity for career growth in a leading healthcare services company.
How to Apply
For any queries, kindly reach out to:
- Contact: Varsha Tiwari (HR)
- WhatsApp/Call: 8251912169
- Email: varsha.tiwari@accesshealthcare.com
Interview Questions and Answers for Accounts Receivable International Voice Process
For Freshers
- What interests you about the AR Caller role in the US Healthcare BPO?
Answer: I am interested in learning about the healthcare industry and medical billing, and I am excited by the opportunity to be trained and contribute to providing essential services to clients. - Why do you want to work in a night shift?
Answer: I am comfortable working in night shifts as I believe it will help me focus better and also offers opportunities for personal growth and financial rewards. - How would you handle a challenging situation with a client on the phone?
Answer: I would remain calm, actively listen to their concerns, and work towards a resolution by explaining the necessary steps clearly. If required, I would escalate the issue to a senior team member for further support. - How do you ensure clear communication over the phone?
Answer: I focus on speaking slowly and clearly, avoiding jargon, and confirming understanding with the customer to ensure clarity in all communications. - How do you feel about working in a B2B environment?
Answer: I understand that B2B interactions can sometimes be more formal, and I am ready to develop the necessary communication skills to handle professional conversations and deliver high-quality customer service.
For Candidates with Experience (1-3 Years)
- What experience do you have in a voice process or BPO?
Answer: In my previous role, I was responsible for handling customer inquiries, troubleshooting issues, and providing timely solutions while meeting performance targets. - How do you manage pressure or targets in a fast-paced environment?
Answer: I prioritize tasks based on urgency and importance, stay organized, and stay motivated to meet targets. I break down larger tasks into smaller steps to ensure steady progress. - Have you worked in night shifts before? How did you manage it?
Answer: Yes, I have worked in night shifts before, and I found it beneficial for focusing on tasks without distractions. I ensure to maintain a balanced lifestyle with proper rest during the day. - How would you handle a situation where a payment issue cannot be resolved immediately?
Answer: I would keep the client informed of the status and assure them that the issue is being worked on, while escalating the matter to the appropriate department if needed. - What strategies do you use to maintain customer satisfaction over the phone?
Answer: I always listen actively, show empathy, provide clear and concise information, and follow through with commitments to ensure the customer feels valued and understood.
