Job Description: Inside Sales Associate (Virtual Walk-In) at Jeevansathi
Company: Jeevansathi
Position: Inside Sales Associate
Location: Remote (Work from Home) after initial office training
Virtual Walk-In Date: 1st December, 12:00 PM – 1:00 PM
Meeting ID: 474 443 152 592 | Passcode: ci65PT3a
About Jeevansathi
Jeevansathi, one of the largest and most trusted matrimonial websites in India, offers a secure and user-friendly matchmaking platform. With over two decades of experience, the platform focuses on delivering a safe and personalized experience through various privacy options, photo protection features, and multiple verification methods.
Job Objective
The primary goal is to convert free users to paid members by selling premium services through chat, phone, or video calls. You will work with high-income leads already registered on the platform, focusing on achieving sales targets and maintaining service quality.
Key Responsibilities as Inside Sales Associate
- Lead Conversion:
- Handle system-qualified leads and promote paid membership plans.
- Convert free users to paid members by offering tailored solutions.
- Communication Channels:
- Engage with users via phone, chat, and video calls.
- Accurately document details in the CRM system.
- Sales Target Achievement:
- Meet and exceed sales targets through counseling and upselling high-value membership plans.
- Quality Assurance:
- Maintain communication standards as per defined metrics.
- Ensure a positive customer experience with every interaction.
- Profit Maximization:
- Focus on lead conversion to maximize profitability.
- Offer solutions that align with user needs and preferences.
Required Skills and Qualifications: Inside Sales Associate
- Educational Qualification: Any graduate/postgraduate.
- Experience: 0–4 years in sales, customer service, or telesales.
- Communication Skills:
- Strong verbal and written communication skills in English.
- Active listening and strong convincing abilities.
- Sales Proficiency:
- Experience in cross-selling, upselling, and handling inbound/outbound calls.
- Familiarity with CRM tools and sales processes.
- Soft Skills:
- Client handling, customer service, and business development skills.
- Adaptability to rotational shifts and off days.
Compensation:
- Salary Range: ₹4.5–6 LPA (including 30% variable pay).
Work Mode: Inside Sales Associate
- Training Period: First three months in Work From Office (Noida).
- Post-Training: Based on performance, either continue with WFO or shift to Work From Home (WFH).
Key Skills Required: Inside Sales Associate
- Sales, Upselling, Cross-Selling, Customer Service, Inside Sales, Telesales, Business Development, Client Handling, and Communication Skills.
Interview Process:
- Virtual Walk-In Details:
- Date: 1st December
- Time: 12:00 PM – 1:00 PM
- Join using the provided Microsoft Teams Link.
- Ensure timely login as the meeting window closes at 1:00 PM.
10 Expected Interview Questions and Sample Answers for Inside Sales Associate
1. Why do you want to join Jeevansathi and Info Edge?
Sample Answer:
“Jeevansathi’s reputation as a trusted matrimonial platform and Info Edge’s innovative culture inspire me. I am excited about the opportunity to help users find meaningful connections while contributing to a company that values customer satisfaction and growth.”
2. How would you handle objections from a potential customer hesitant to upgrade?
Sample Answer:
“I would listen to their concerns, empathize, and provide relevant benefits of the premium plan tailored to their needs. Highlighting success stories and offering a trial period can also help in overcoming objections.”
3. How do you stay motivated to achieve sales targets?
Sample Answer:
“I set personal milestones, track progress, and focus on continuous learning. Celebrating small wins and staying updated on product features keeps me motivated.”
4. How do you ensure a high level of service quality in each interaction?
Sample Answer:
“I actively listen to customer needs, provide accurate information, and follow up diligently. Adhering to quality guidelines and seeking feedback helps maintain service standards.”
5. What would you do if a user requests a feature not currently available?
Sample Answer:
“I would acknowledge their request, explain available alternatives, and assure them I’ll share their feedback with the product team. Managing expectations while showing empathy is key.”
6. How comfortable are you with rotational shifts and off days?
Sample Answer:
“I am flexible and understand the importance of rotational shifts in customer-centric roles. I am fully prepared to adapt my schedule as required.”
7. What strategies would you use to upsell a high-value membership plan?
Sample Answer:
“I would highlight exclusive features, emphasize the value for money, and share testimonials from satisfied customers. Personalizing the pitch based on the user’s needs increases the likelihood of conversion.”
8. Can you share a time when you resolved a challenging customer query?
Sample Answer:
“In a previous role, I dealt with a customer who was dissatisfied with a service. By listening attentively, empathizing, and offering a customized solution, I was able to turn the situation around and retain the customer.”
9. How do you handle stress and maintain productivity in a fast-paced sales environment?
Sample Answer:
“I prioritize tasks, stay organized, and take short breaks to recharge. Practicing mindfulness and focusing on achievable goals helps me stay productive under pressure.”
10. How do you ensure accurate data entry and documentation in CRM?
Sample Answer:
“I double-check entries, use templates, and maintain organized notes. Regular audits and reviewing customer interactions help ensure data accuracy.”
