Job Description: Hindi Chat Support – Work From Home
About the Company: Teleperformance SE, established in 1978 and headquartered in France, is a globally recognized leader in customer relationship management, telemarketing, debt collection, content moderation, and communication services. With a presence in numerous countries, Teleperformance has built its reputation by providing outstanding customer support solutions for businesses across various industries. Joining Teleperformance means being a part of a multinational team dedicated to delivering exceptional customer experiences.
Position Overview: Teleperformance is seeking dynamic and passionate individuals for the role of Hindi Chat Support to work remotely. This is an excellent opportunity for both freshers and experienced candidates who excel in Hindi and English communication. The position is a temporary contractual role, providing flexibility and a chance to work with a reputed company from the comfort of your home.
Roles and Responsibilities for Hindi Chat Support
- Communication:
- Handle outbound calls professionally to address customer inquiries and issues.
- Deliver excellent service while ensuring customer satisfaction.
- Communicate fluently in Hindi and English.
- Process Management:
- Follow the outlined processes and scripts for effective problem resolution.
- Adhere to company guidelines and ensure compliance with policies.
- Manage call flow and provide timely updates to customers.
- Customer Support:
- Proactively resolve customer queries and escalate unresolved issues to higher authorities when necessary.
- Maintain an empathetic and problem-solving approach to build positive relationships with customers.
- Reporting and Feedback:
- Document customer interactions, including call logs and issue resolutions.
- Provide feedback to supervisors on recurring customer issues to improve overall service quality.
Hindi Chat Support Key Requirements
- Educational Qualification: HSC or Undergraduate (Graduation not required).
- Language Proficiency: Excellent communication skills in Hindi and English are mandatory.
- Experience: Freshers and candidates with experience are welcome.
- System Requirements: Own system with Windows 10, Intel i5 processor, 8GB RAM, and a stable Wi-Fi connection.
- Availability: Must be an immediate joiner.
- Work Mode: Remote with a 4-5 month temporary contract.
Work Schedule
- 6 working days per week with 1 rotational day off.
- Flexible timing based on business requirements.
Compensation
- Salary:
- 14,000 INR CTC.
- 12,000 INR Take-Home Salary.
Why Join Teleperformance?
- Work-from-home flexibility.
- Gain valuable experience in customer service.
- Opportunity to work with a leading multinational company.
- Supportive and collaborative work environment.
- Competitive salary for freshers and experienced individuals.
About the Hiring Process: Teleperformance values transparency and efficiency in its recruitment process. Candidates can expect the following steps:
- Initial Screening: A telephonic round to assess language skills and basic eligibility.
- Online Assessment: Evaluation of communication and problem-solving skills.
- HR Interview: Detailed discussion about the role, responsibilities, and contract terms.
- Final Selection: Candidates who meet the criteria will be offered the position immediately.
10 Interview Questions and Answers for Hindi Chat Support
- Why do you want to work with Teleperformance?
- Answer: I admire Teleperformance’s global reputation for excellence in customer service. The opportunity to work remotely and contribute to a renowned organization aligns with my career aspirations. Additionally, I am confident my communication skills in Hindi and English will add value to the team.
- How would you handle an irate customer?
- Answer: I would listen to the customer patiently without interrupting, empathize with their concerns, and assure them that I am there to help. I would then provide a suitable solution or escalate the issue if needed while maintaining professionalism.
- What are your strengths when it comes to communication?
- Answer: My strengths include fluency in Hindi and English, active listening skills, and the ability to convey information clearly and concisely. I am also adept at maintaining a calm and friendly tone, even in challenging situations.
- Can you describe your experience with outbound calling?
- Answer: While I do not have direct experience, I am a quick learner and confident in my ability to adapt to the role. My strong communication skills and customer-centric approach will help me excel in outbound calling.
- How do you ensure you meet daily targets in a remote setting?
- Answer: I maintain a disciplined routine and prioritize tasks effectively. I ensure my workspace is distraction-free, adhere to the daily schedule, and use tools like checklists to track progress.
- What would you do if you face a technical issue during work hours?
- Answer: I would immediately inform my supervisor about the issue and try troubleshooting using available resources. If the problem persists, I would escalate it to the technical support team to ensure minimal disruption.
- How do you handle repetitive tasks?
- Answer: I stay motivated by focusing on the larger goal of delivering excellent customer service. I also try to find ways to improve efficiency and maintain a positive mindset while performing repetitive tasks.
- What do you know about Teleperformance’s services?
- Answer: Teleperformance specializes in customer relationship management, telemarketing, debt collection, and content moderation. It is known for providing innovative and customized solutions to clients across various industries.
- Do you have any prior experience working from home?
- Answer: Yes, I have worked remotely before, and I am familiar with maintaining productivity and effective communication in a virtual environment. (If no prior experience, modify to: “I haven’t worked remotely before, but I am confident in my ability to adapt and deliver consistent results.”)
- Why should we hire you for this role?
- Answer: My strong command of Hindi and English, customer-centric approach, and eagerness to learn make me a great fit for this role. I am dedicated to delivering excellent service and contributing positively to the company’s goals.
Tips for the Interview
- Prepare well by understanding the role and responsibilities.
- Highlight your language proficiency and communication skills.
- Showcase your problem-solving abilities and adaptability.
- Be confident and maintain a positive tone throughout the interview.
- Ensure you have a quiet and professional setup for the remote interview.
