Job Description: Customer Support Expert (Gig@Maxicus)
Are you looking for a flexible, remote, and rewarding part-time job that offers you the opportunity to work with top brands across industries? Gig@Maxicus invites you to become a Customer Support Expert and be part of a thriving gig economy. Join a vibrant community of professionals who prioritize excellent customer service and contribute to enhancing customer experiences across industries.
About Gig@Maxicus
Maxicus, a subsidiary of KocharTech, is a technology-driven Back Office Operations vertical. We are committed to maximizing customer experiences through innovative solutions. Gig@Maxicus is our initiative to provide flexible work opportunities for individuals who want to earn extra income while working with renowned brands. As a Customer Support Expert, you will play a critical role in delivering exceptional customer support solutions across multiple platforms.
Key Responsibilities for Customer Support Expert
- Customer Support:
- Handle customer queries via chat, email, and phone support.
- Resolve customer complaints efficiently and effectively.
- Provide accurate information about products and services.
- Maintain high customer satisfaction by addressing concerns promptly.
- Technical Support:
- Assist customers in troubleshooting technical issues related to products or services.
- Provide step-by-step guidance and solutions for technical inquiries.
- Documentation:
- Accurately document customer interactions and feedback.
- Update records in the CRM system for future reference.
- Team Collaboration:
- Coordinate with other team members to ensure a seamless customer experience.
- Share insights and feedback to improve overall service quality.
- Adherence to Policies:
- Follow company protocols and guidelines for customer interactions.
- Ensure compliance with data privacy and confidentiality standards.
Key Highlights of the Customer Support Expert Role
- Flexible Working Hours: Choose work slots that fit your schedule.
- Remote Working: Work from the comfort of your home.
- Part-Time Opportunity: Manage your commitments while earning extra income.
- Training and Certification: Receive professional training and certifications to excel in your role.
- Diverse Projects: Engage in various projects across industries.
Eligibility Criteria for Customer Support Expert
- Educational Qualification:
- Minimum qualification: High School (10+2) or equivalent.
- Graduates and undergraduates are encouraged to apply.
- Skill Set:
- Proficiency in English (verbal and written communication).
- Good problem-solving and decision-making abilities.
- Basic computer knowledge and familiarity with CRM tools.
- Technical Requirements:
- A reliable internet connection with minimum 10 Mbps speed.
- A laptop/desktop with updated software.
- A headset with a microphone for clear communication.
- Other Requirements:
- Must be at least 18 years of age.
- Availability to work a minimum of 4 hours per day.
Preferred Qualifications
- Prior experience in customer support or technical support roles is advantageous but not mandatory.
- Multilingual abilities (e.g., proficiency in regional languages) are a plus.
Advantages of Joining Gig@Maxicus
- Work-Life Balance: Flexible hours allow you to balance personal and professional commitments.
- Skill Enhancement: Gain experience working with leading brands and improve your communication and technical skills.
- Networking Opportunities: Collaborate with professionals across various industries.
- Additional Income: Earn extra income while working part-time.
- Recognition: Stand out as a part of a prestigious team dedicated to excellence in customer service.
Work Slots and Availability
- Work slots are available in 4-hour, 6-hour, and 8-hour durations.
- Choose multiple slots depending on your availability and project requirements.
Training and Certification
All selected candidates will undergo a comprehensive training program to familiarize themselves with the company’s policies, processes, and tools. The training will equip you with the necessary skills to excel in your role as a Customer Support Expert. A certificate of completion will be provided after successful training.
How to Apply
- Visit the official Gig@Maxicus page on the Maxicus website.
- Click on the “Apply Now” button.
- Fill out the application form with your details and upload your resume.
- Once your application is reviewed, you will be contacted for further steps.
FAQs
- What is Gig@Maxicus?
- Gig@Maxicus is a flexible gig-based program that allows individuals to work as Customer Support Experts for top brands across industries.
- How can I join Gig@Maxicus as an agent?
- You can apply by visiting the official Gig@Maxicus page on the Maxicus website and filling out the application form.
- What are the requirements and eligibility criteria?
- Applicants must have a minimum qualification of High School (10+2), proficiency in English, basic computer knowledge, and a reliable internet connection. They must also be at least 18 years old.
- What are the work slots and how many can I choose?
- Work slots are available in durations of 4, 6, and 8 hours. You can choose multiple slots based on your availability.
- Is prior work experience mandatory?
- No, prior work experience is not mandatory. Training will be provided to all selected candidates.
- Do you provide any training or certification courses?
- Yes, we provide comprehensive training and certification courses to prepare you for the role.
- What are the advantages of becoming a bigger?
- Advantages include flexible working hours, remote work, skill enhancement, additional income, and the opportunity to work with leading brands.
- What type of projects are offered?
- Projects range from customer support and technical support to back-office operations and online reputation management.
- Do I need any specific technical equipment?
- Yes, you need a laptop/desktop with updated software, a reliable internet connection, and a headset with a microphone.
- What is the application process?
- Visit the official Gig@Maxicus page, fill out the application form, and upload your resume. You will be contacted for further steps after your application is reviewed.
Start your journey as a Customer Support Expert today and become part of the Gig@Maxicus family!
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