Gig@Maxicus Customer Support Expert Part Time Remote Job Pan India - Apply Now

Job Description: Customer Support Expert (Gig@Maxicus)

Are you looking for a flexible, remote, and rewarding part-time job that offers you the opportunity to work with top brands across industries? Gig@Maxicus invites you to become a Customer Support Expert and be part of a thriving gig economy. Join a vibrant community of professionals who prioritize excellent customer service and contribute to enhancing customer experiences across industries.

About Gig@Maxicus

Maxicus, a subsidiary of KocharTech, is a technology-driven Back Office Operations vertical. We are committed to maximizing customer experiences through innovative solutions. Gig@Maxicus is our initiative to provide flexible work opportunities for individuals who want to earn extra income while working with renowned brands. As a Customer Support Expert, you will play a critical role in delivering exceptional customer support solutions across multiple platforms.

Key Responsibilities for Customer Support Expert

  1. Customer Support:
    • Handle customer queries via chat, email, and phone support.
    • Resolve customer complaints efficiently and effectively.
    • Provide accurate information about products and services.
    • Maintain high customer satisfaction by addressing concerns promptly.
  2. Technical Support:
    • Assist customers in troubleshooting technical issues related to products or services.
    • Provide step-by-step guidance and solutions for technical inquiries.
  3. Documentation:
    • Accurately document customer interactions and feedback.
    • Update records in the CRM system for future reference.
  4. Team Collaboration:
    • Coordinate with other team members to ensure a seamless customer experience.
    • Share insights and feedback to improve overall service quality.
  5. Adherence to Policies:
    • Follow company protocols and guidelines for customer interactions.
    • Ensure compliance with data privacy and confidentiality standards.

Key Highlights of the Customer Support Expert Role

  • Flexible Working Hours: Choose work slots that fit your schedule.
  • Remote Working: Work from the comfort of your home.
  • Part-Time Opportunity: Manage your commitments while earning extra income.
  • Training and Certification: Receive professional training and certifications to excel in your role.
  • Diverse Projects: Engage in various projects across industries.

Eligibility Criteria for Customer Support Expert

  1. Educational Qualification:
    • Minimum qualification: High School (10+2) or equivalent.
    • Graduates and undergraduates are encouraged to apply.
  2. Skill Set:
    • Proficiency in English (verbal and written communication).
    • Good problem-solving and decision-making abilities.
    • Basic computer knowledge and familiarity with CRM tools.
  3. Technical Requirements:
    • A reliable internet connection with minimum 10 Mbps speed.
    • A laptop/desktop with updated software.
    • A headset with a microphone for clear communication.
  4. Other Requirements:
    • Must be at least 18 years of age.
    • Availability to work a minimum of 4 hours per day.

Preferred Qualifications

  • Prior experience in customer support or technical support roles is advantageous but not mandatory.
  • Multilingual abilities (e.g., proficiency in regional languages) are a plus.

Advantages of Joining Gig@Maxicus

  • Work-Life Balance: Flexible hours allow you to balance personal and professional commitments.
  • Skill Enhancement: Gain experience working with leading brands and improve your communication and technical skills.
  • Networking Opportunities: Collaborate with professionals across various industries.
  • Additional Income: Earn extra income while working part-time.
  • Recognition: Stand out as a part of a prestigious team dedicated to excellence in customer service.

Work Slots and Availability

  • Work slots are available in 4-hour, 6-hour, and 8-hour durations.
  • Choose multiple slots depending on your availability and project requirements.

Training and Certification

All selected candidates will undergo a comprehensive training program to familiarize themselves with the company’s policies, processes, and tools. The training will equip you with the necessary skills to excel in your role as a Customer Support Expert. A certificate of completion will be provided after successful training.

How to Apply

  1. Visit the official Gig@Maxicus page on the Maxicus website.
  2. Click on the “Apply Now” button.
  3. Fill out the application form with your details and upload your resume.
  4. Once your application is reviewed, you will be contacted for further steps.

FAQs

  1. What is Gig@Maxicus?
    • Gig@Maxicus is a flexible gig-based program that allows individuals to work as Customer Support Experts for top brands across industries.
  2. How can I join Gig@Maxicus as an agent?
    • You can apply by visiting the official Gig@Maxicus page on the Maxicus website and filling out the application form.
  3. What are the requirements and eligibility criteria?
    • Applicants must have a minimum qualification of High School (10+2), proficiency in English, basic computer knowledge, and a reliable internet connection. They must also be at least 18 years old.
  4. What are the work slots and how many can I choose?
    • Work slots are available in durations of 4, 6, and 8 hours. You can choose multiple slots based on your availability.
  5. Is prior work experience mandatory?
    • No, prior work experience is not mandatory. Training will be provided to all selected candidates.
  6. Do you provide any training or certification courses?
    • Yes, we provide comprehensive training and certification courses to prepare you for the role.
  7. What are the advantages of becoming a bigger?
    • Advantages include flexible working hours, remote work, skill enhancement, additional income, and the opportunity to work with leading brands.
  8. What type of projects are offered?
    • Projects range from customer support and technical support to back-office operations and online reputation management.
  9. Do I need any specific technical equipment?
    • Yes, you need a laptop/desktop with updated software, a reliable internet connection, and a headset with a microphone.
  10. What is the application process?
    • Visit the official Gig@Maxicus page, fill out the application form, and upload your resume. You will be contacted for further steps after your application is reviewed.

Start your journey as a Customer Support Expert today and become part of the Gig@Maxicus family!

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