Job Description: Freelance Customer Care Advisor (Work from Home)
Overview
DishTV is inviting enthusiastic and skilled individuals to join its team as Freelance Customer Care Advisors. This role is designed for individuals seeking flexible working options from the comfort of their homes. If you are a student, homemaker, retiree, or someone looking for an additional income source, this opportunity allows you to earn on a per-call basis while enhancing your communication skills.
Key Responsibilities as Customer Care Advisor
- Handle Inbound Calls: You will manage customer inquiries and complaints related to DishTV services.
- Customer Support: Offer prompt solutions to customer queries regarding account management, channel packages, payments, and technical support.
- Issue Resolution: Assist in troubleshooting technical issues like signal loss, package modifications, and account refreshes.
- Promotion of Services: Inform customers about new offers, services, and add-on packages.
- Documentation: Maintain accurate records of customer interactions and report issues that require escalation.
- Compliance: Follow company policies and procedures to ensure data security and customer confidentiality.
Desired Candidate Profile for Customer Care Advisor
- Experience: No prior experience required. Freshers, students, homemakers, retirees, and experienced professionals are welcome.
- Skills Required:
- Strong communication skills in Hindi and English.
- Good listening and problem-solving skills.
- Ability to multitask and manage time effectively.
- Technical Requirements:
- A personal laptop or desktop.
- A stable broadband connection.
- Soft Skills:
- Empathy and patience when dealing with customers.
- Self-motivation and the ability to work independently.
- A customer-first attitude with a focus on quality service.
Perks and Benefits: Customer Care Advisor
- Flexible work hours.
- Work from home opportunity.
- Earn on a per-call basis, providing income flexibility.
- No commuting required, saving time and expenses.
Application Process
Interested candidates can apply by clicking on the provided link and filling out the form. DishTV’s recruitment team will contact shortlisted candidates for further discussions.
Frequently Asked Questions (FAQs)
1. What is the job role of a Freelance Customer Care Advisor?
The role involves handling inbound calls from DishTV customers, assisting them with account management, technical issues, and queries related to packages, payments, and offers.
2. Is this a full-time or part-time opportunity?
This is a freelance, work-from-home opportunity. You can choose your working hours based on your availability, offering flexible part-time options.
3. Do I need any prior experience to apply for this role?
No prior experience is required. Freshers, students, homemakers, retirees, and experienced professionals are encouraged to apply.
4. What technical setup do I need to work as a Freelance Customer Care Advisor?
You need a personal laptop or desktop and a stable broadband internet connection.
5. How will I be paid for this job?
You will be paid on a per-call basis. Details of the payment structure will be shared during the onboarding process.
6. What are the working hours for this position?
The role offers flexible working hours. You can choose your shifts based on your availability.
7. Will there be any training provided?
Yes, shortlisted candidates will receive training on DishTV products, services, and customer handling techniques to ensure they are well-prepared for the role.
8. What kind of calls will I handle?
You will handle customer care-related calls, including inquiries about packages, account issues, payments, and technical support.
9. How do I apply for this position?
You can apply by clicking on the provided link and filling out the application form. DishTV’s team will review your application and contact you for further steps.
10. Can I work from any location in India?
Yes, as this is a work-from-home role, you can work from anywhere in India, provided you have the necessary technical setup.
Why Join DishTV?
DishTV offers a unique freelance opportunity that caters to individuals seeking flexible working arrangements. The company values its employees, emphasizing integrity, respect, and professional growth. By joining DishTV, you become part of a supportive environment where your skills and contributions are recognized and rewarded.
10 Interview Questions and Sample Answers for the Freelance Customer Care Advisor Role at DishTV
1. Can you tell us about yourself and why you’re interested in this role?
Sample Answer:
“I am a [student/graduate/homemaker] with strong communication skills in both Hindi and English. I enjoy interacting with people and solving their problems. The flexibility of this role and the opportunity to work from home make it an ideal fit for me. I’m also eager to enhance my customer service skills by working with a well-known company like DishTV.”
2. How would you handle a frustrated customer who is facing technical issues with their DishTV connection?
Sample Answer:
“I would remain calm and empathetic, letting the customer express their frustration. I would reassure them that I’m here to help and follow a step-by-step troubleshooting process. I would explain each step clearly and ensure they understand the solution. If the issue requires further assistance, I would escalate it and inform the customer of the next steps.”
3. Why do you think customer service is important in the DTH industry?
Sample Answer:
“Customer service is crucial in the DTH industry because it helps build trust and loyalty. Customers rely on their service provider for uninterrupted entertainment. Prompt and effective support ensures customer satisfaction and encourages them to continue using the service, which ultimately strengthens the company’s reputation.”
4. How do you manage your time and prioritize tasks when handling multiple customer calls?
Sample Answer:
“I focus on managing my time by keeping my responses clear and concise. I prioritize urgent issues while ensuring each customer feels heard. I also keep a checklist of common solutions to resolve issues quickly, which helps me handle calls efficiently without compromising on service quality.”
5. What would you do if a customer requests a service that is not available?
Sample Answer:
“I would explain the current service offerings and apologize for the unavailability of the requested service. I would try to suggest alternative solutions that meet their needs. Additionally, I would note their feedback and pass it along to the relevant team for consideration.”
6. How comfortable are you working with technology, and what tools have you used in the past?
Sample Answer:
“I am very comfortable working with technology. I have used tools like CRM systems, ticketing platforms, and communication software in my previous roles. I am confident in learning any new software that DishTV uses to support customer interactions.”
7. Describe a situation where you had to deal with a difficult customer. How did you handle it?
Sample Answer:
“In a previous role, a customer was upset about a billing issue. I listened patiently, acknowledged their frustration, and explained the bill in detail. Once they understood the charges, they calmed down. I also offered a small goodwill gesture to ensure their satisfaction. The key was empathy and clear communication.”
8. How would you stay motivated while working from home?
Sample Answer:
“I stay motivated by maintaining a structured schedule and creating a dedicated workspace free from distractions. I set daily goals and take short breaks to recharge. I also remind myself of the impact I’m making by helping customers, which keeps me driven.”
9. How do you ensure confidentiality and data security when handling customer information?
Sample Answer:
“I follow strict protocols to ensure customer data is handled securely. I never share personal information and use only company-approved tools for communication. I also log out of systems after each session and keep my device protected with updated antivirus software.”
10. What steps would you take if a customer’s issue remains unresolved after troubleshooting?
Sample Answer:
“If the issue remains unresolved after all troubleshooting steps, I would escalate the case to a higher-level support team. I would inform the customer of the escalation process, provide a reference number, and assure them of a timely resolution. I would also follow up to ensure the issue is resolved to the customer’s satisfaction.”
