About the job
Please Note: We are hiring for multiple customer service profiles, so apply even if you feel you may not be a perfect fit for this specific role. We are eager to consider a wide range of applicants.
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Company: Montazzo LLC
Location: Work from Home (WFH)
Salary: Up to ₹65,000 per month
Experience: Minimum 1 year in a BPO environment
About Montazzo LLC: Montazzo LLC is a forward-thinking company dedicated to providing exceptional customer support through various channels. We pride ourselves on our commitment to delivering high-quality service and ensuring customer satisfaction.
Position Overview: We are seeking multiple Email Support Representatives to join our dynamic team. As an Email Support Representative, you will be responsible for handling customer inquiries, resolving issues, and providing accurate information through email communication. This role is perfect for individuals with a passion for customer service and a knack for written communication.
Key Responsibilities for Email Support Representative
- Respond promptly and professionally to customer emails.
- Resolve customer issues and complaints with efficiency and empathy.
- Provide accurate information regarding products, services, and policies.
- Maintain detailed and accurate records of customer interactions.
- Collaborate with team members and other departments to resolve complex issues.
- Meet performance metrics related to response time, resolution rate, and customer satisfaction.
- Continuously strive to improve customer support processes and enhance the customer experience.
Qualifications:
- Minimum 1 year of experience in a BPO environment, preferably in an email support role.
- Excellent written communication skills with a strong command of the English language.
- Ability to understand and address customer concerns effectively.
- Strong problem-solving skills and attention to detail.
- Ability to work independently and manage time efficiently in a remote work environment.
- Proficiency in using email support software and CRM systems.
- High-speed internet connection and a reliable computer setup.
Benefits:
- Competitive salary up to ₹65,000 per month.
- Work from the comfort of your home.
- Opportunity to be part of a growing company with potential for career advancement.
- Comprehensive training and ongoing support to ensure your success.
