Role: Customer Support Specialist
Company: Dreamwave AI
Location: Remote (India)
Employment Type: Full-Time
Company Description:
Dreamwave AI is an AI research lab committed to advancing human creativity through next-generation AI-powered creative tools. We aim to revolutionize the creative process by driving technological innovation and unlocking human imagination.
Job Description:
As a Customer Support Specialist at Dreamwave AI, you will be responsible for providing top-notch support to our customers, ensuring their satisfaction throughout their interaction with our AI-powered tools. You will address customer inquiries, resolve technical issues, and assist customers through their journey with Dreamwave products.
Key Responsibilities as Customer Support Specialist
- Provide timely, empathetic, and effective customer support via email, chat, and phone.
- Troubleshoot and resolve technical issues faced by customers.
- Guide customers through product features and functionalities.
- Ensure customer satisfaction by addressing inquiries and going above and beyond to meet their needs.
- Document and escalate customer feedback and issues to appropriate internal teams.
- Collaborate with other teams to ensure a seamless customer experience.
Qualifications:
- Strong customer support and technical troubleshooting skills.
- Excellent interpersonal and communication skills to effectively interact with customers.
- Problem-solving and analytical skills to identify and resolve customer issues.
- A dedication to customer satisfaction, with the ability to go the extra mile for customers.
- Attention to detail and strong organizational skills.
- Prior experience in a customer support role, preferably in the technology or AI industry, is a plus.
