Role: Customer Service Agent
Location: Remote (Chennai, India)
Company: DATAMARK, Inc.
Employment Type: Full-Time
DATAMARK, Inc. is a leading provider of business process outsourcing solutions, helping organizations around the globe manage their operations more efficiently. We are currently seeking a Bilingual Interpreter to join our team and facilitate seamless communication between clients and customers.
Key Responsibilities as Customer Service Agent
- Determine the language needs of callers and assist them accordingly.
- Accurately enter customer information into the appropriate databases.
- Quickly transfer calls to the relevant staff member when necessary.
- Provide additional assistance and support when needed.
Requirements: Customer Service Agent
- Strong customer service, communication, and interpersonal skills.
- Ability to respond to customer needs while accessing and entering information into a computer terminal.
- Excellent keyboarding skills.
- Professionalism, accuracy, and speed are crucial for success.
- Fluent in English; no additional language skills required.
Benefits:
- Private health insurance.
- Paid time off.
- Work-from-home flexibility.
- Performance-based bonus.
ABOUT DATAMARK, INC.
SERVING FORTUNE 100 COMPANIES SINCE 1989
DATAMARK, Inc. is a leading mid-sized Contact Center and Business Process Outsourcing (BPO) company headquartered in El Paso, Texas. We’re small enough to care yet big enough to serve the world’s leading brands. DATAMARK serves Fortune 500 companies and large enterprises from our global locations and delivery centers in the U.S., Mexico, and India.
We generate value, drive meaningful impact, and accelerate your business forward. Leveraging our customer experience ecosystem, we ensure customers are happy at every touchpoint in your business. Whether for customer care or daily operations, we offer various front-office and back-office outsourcing services, including omnichannel, multilingual contact center solutions, business process outsourcing (BPO) solutions, and digital document services.
Leveraging our dedicated Business Engineering team, we ensure growth through customer collaboration to improve processes and workflows using Lean Six Sigma methodologies. We relentlessly strive for operational excellence, continuously exceeding contractual service level agreements (SLAs) with each of our client partners.
