Customer Support Specialists Work From Home for Freshers at Revolut - Apply Now

About the Customer Support Specialists Role

Our Customer Support Team is the public face of the company and provides first-class front-line support to our millions of customers. We are also internal customer-champions, working with product teams to ensure users stay at the forefront of everything Revolut does.

We’re looking for a customer support superstar to join our team as a Customer Support Specialists. This role isn’t just about ticking off tickets and answering calls quickly, this is about truly delivering “WOW” levels of service to our global customer base We want fast acting problem solvers, not script readers.

If you don’t see your long term future in customer support specialists, that’s cool too. We put a lot of time aside to train you up so you’re ready to hit the ground running in any other team in the company if you decide to make a change.

We’re a global financial super app, so we have to be available 24/7. That sometimes means working nights and weekends. We’ll compensate you for night shifts, but we understand this still isn’t for everyone so please bear that in mind before applying.

About Revolut

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 50+ million customers get more from their money every day.

As we continue our lightning-fast growth,‌ 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we’ve been certified as a Great Place to Work™. So far, we have 10,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we’re looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

What you’ll be doing as Customer Support Specialists

  • Providing our users with an outstanding customer experience to make Revolut users feel secure whilst using our service
  • Providing excellent customer service via our in-app live chat, phone, and email
  • Representing Revolut online at all times
  • Collaborating with other teams internationally to tackle any customer issues

Customer Support Specialists

What you’ll need

  • Fluency in English (minimum C1)
  • A Bachelor’s degree or equivalent
  • Excellent communication skills
  • The ability to explain complex issues in an easy and understandable manner
  • Strong writing skills and great numeracy and IT skills
  • Strong attention to detail and analytical skills
  • Empathy and love for helping people
  • To be driven, self-motivated, and a highly flexible team player
  • An independent, problem-solving attitude

Nice to have

  • Prior customer support experience
  • Fluency in multiple languages

Customer Support Specialists salary

  • Vilnius: €1,600 – €1,700 gross monthly*
  • Lithuania: €1,600 – €1,700 gross monthly*
  • Other locations: Compensation will be discussed during the interview process

Final compensation will be determined based on the candidate’s qualifications, skills, and previous experience

Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We’re not just doing this because it’s the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.

Refer to our Data Privacy Statement for Candidates for details on our data handling practices during your application.

10 Interview Questions and Answers for Revolut Customer Support Specialists Role

1. Why do you want to work at Revolut as a Customer Support Specialists?

  • Sample Answer:
    I admire Revolut’s mission to provide more visibility, control, and freedom to its customers. The innovative approach and global presence of the company inspire me. I’m passionate about delivering excellent customer service and enjoy solving problems. The opportunity to contribute to a company certified as a Great Place to Work™ and grow within its dynamic culture excites me.

2. How would you handle a frustrated customer who is unhappy with Revolut’s service?

  • Sample Answer:
    I would remain calm and empathetic, actively listen to their concerns, and assure them that I am there to help. I would analyze the issue, explain the steps to resolve it in simple terms, and keep them updated throughout the process. If necessary, I’d escalate the issue to the appropriate team while ensuring the customer feels heard and valued.

3. How do you prioritize tasks when managing multiple customer inquiries simultaneously?

  • Sample Answer:
    I use prioritization strategies like categorizing issues by urgency and complexity. For example, if a case involves a security concern or transaction failure, I would address it immediately while keeping less critical inquiries queued. I also maintain clear communication with customers, setting expectations about response times.

4. What tools or software have you used to provide customer support?

  • Sample Answer:
    I have experience using live chat platforms like Zendesk and Intercom for real-time support. Additionally, I’m proficient with CRM tools such as Salesforce to manage customer interactions and ensure a seamless resolution process. I’m confident in adapting to any new software or tools used at Revolut.

5. Describe a time when you went above and beyond for a customer.

  • Sample Answer:
    At my previous job, a customer faced a delayed transaction that caused significant stress. I contacted the relevant teams to expedite the resolution and followed up frequently to update the customer. Additionally, I provided them with a goodwill gesture, such as fee waivers, to restore their confidence in our service.

6. How do you explain complex financial concepts to customers who may not understand them?

  • Sample Answer:
    I break down the concept into simple terms, using analogies or examples that align with their experience. For instance, when explaining exchange rates, I might compare them to price differences in two stores for the same product, making the concept relatable.

7. What steps would you take if you encountered a technical issue that you couldn’t resolve on your own?

  • Sample Answer:
    I’d first troubleshoot using internal resources and documentation. If the issue persists, I would escalate it to the relevant team with all necessary details for swift resolution. Meanwhile, I’d keep the customer informed and ensure they feel supported throughout.

8. Revolut operates 24/7. How do you handle working night shifts or weekends?

  • Sample Answer:
    I understand the importance of providing round-the-clock support in a global financial company. I’m adaptable to varying shifts and ensure proper rest and self-care to maintain productivity and deliver excellent service during night or weekend hours.

9. Why is empathy important in customer support, and how do you demonstrate it?

  • Sample Answer:
    Empathy is crucial because it helps customers feel valued and understood, even in difficult situations. I demonstrate empathy by listening actively, validating their concerns, and using phrases like, “I understand how frustrating this must be for you.” This approach builds trust and rapport.

10. What do you know about Revolut’s products and services?

  • Sample Answer:
    Revolut offers a range of products, including spending, saving, investing, exchanging currencies, and travel features. Its goal is to empower customers to manage their finances seamlessly through its global financial super app. I’m particularly impressed by the focus on user experience and innovation.

Tips for a Successful Interview: Customer Support Specialists

  1. Research the Company:
    Understand Revolut’s mission, values, products, and recent achievements. Tailor your responses to align with their goals.
  2. Showcase Problem-Solving Skills:
    Provide examples of how you resolved customer issues effectively. Emphasize your ability to think critically and act swiftly.
  3. Highlight Flexibility:
    Demonstrate your willingness to adapt to varying shifts and evolving challenges.
  4. Emphasize Communication Skills:
    Explain how you simplify complex topics and communicate professionally with customers.
  5. Demonstrate Empathy:
    Show your ability to handle customer concerns with care and understanding.
  6. Prepare for Behavioral Questions:
    Use the STAR (Situation, Task, Action, Result) method to structure responses.
  7. Show Tech-Savviness:
    Mention your experience with support tools and readiness to learn new systems.
  8. Ask Questions:
    Prepare thoughtful questions about Revolut’s culture, training, and growth opportunities to show genuine interest.
  9. Be Honest:
    If you don’t have experience in an area, express your eagerness to learn and adapt.
  10. Stay Calm and Confident:
    Maintain a composed demeanor throughout the interview, even when asked challenging questions.

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