Job Description: Customer Support Specialist

Role: Customer Support Specialist
Location: Remote: Gurgaon
Office: Bangalore, Mumbai

---

About Revolut

People deserve more from their money: more visibility, control, and freedom. Since 2015, Revolut has been on a mission to deliver just that. With a powerhouse of products — including spending, saving, investing, exchanging, and traveling — Revolut helps its 50+ million customers get more from their money every day.

As we continue our lightning-fast growth, two things are essential to our success: our people and our culture. With 10,000+ team members worldwide and recognition as a certified Great Place to Work™, we are on the lookout for more brilliant minds.

If you’re passionate about redefining success, building great products, and simplifying the complexities of a chaotic world, join us on this mission.

---

About the Role

The Customer Support Team is the public face of Revolut, providing first-class front-line support to millions of customers. More than just resolving queries, we act as internal champions for our users, ensuring their needs are prioritized across the organization.

We are looking for a Customer Support Specialist who is passionate about delivering exceptional service. This role isn’t about ticking boxes but solving problems in real-time and creating a “WOW” experience for our customers.

👉 Note: Revolut operates 24/7. While we compensate for night shifts, candidates should be comfortable with working nights and weekends.

---

Key Responsibilities for Customer Support Specialist

1. Delivering an outstanding customer experience to ensure users feel secure and valued while using Revolut’s services.
2. Providing excellent customer service via in-app live chat, phone, and email.
3. Representing Revolut online, ensuring professionalism and quality in every interaction.
4. Collaborating with international teams to address and resolve customer issues.

---

What Customer Support Specialist Need

1. Required Skills:
   • Fluency in English (minimum C1).
   • A Bachelor’s degree or equivalent qualification.
   • Excellent communication and writing skills.
   • Strong IT and numeracy skills.
   • Attention to detail and analytical problem-solving abilities.
   • Empathy and a love for helping people.
   • A driven, self-motivated, and flexible attitude.
2. Nice to Have:
   • Prior customer support experience.
   • Fluency in multiple languages.

---

Why Join Us?

Revolut is not just about building a global financial super app. We prioritize our people and their growth. Our 2021 Diversity & Inclusion Framework is a testament to our commitment to creating an inclusive workplace where diverse talent thrives.

---

Interview Questions and Sample Answers for Customer Support Specialist

For Freshers

1. Why do you want to join Revolut as a Customer Support Specialist?
   • Answer: I am drawn to Revolut’s mission of simplifying financial management for users globally. As someone who enjoys problem-solving and interacting with people, I see this role as an exciting opportunity to contribute to a company making a real difference.
2. How would you handle a customer complaint about a technical issue?
   • Answer: I would first empathize with the customer’s frustration, then collect details about the issue. I’d escalate the matter to the technical team if needed, keeping the customer informed throughout the process.
3. What skills do you bring to this role as a fresher?
   • Answer: I have strong communication skills, a detail-oriented mindset, and the ability to learn quickly. My passion for technology and helping people makes me confident in providing excellent customer support.
4. How would you handle a situation where you don’t know the answer to a customer’s query?
   • Answer: I would assure the customer that I’ll find the correct answer and consult the appropriate resources or team. Transparency and follow-up are key in such situations.
5. How do you prioritize tasks when managing multiple customers?
   • Answer: I would assess the urgency and complexity of each query, ensuring critical issues are addressed first while keeping all customers informed about response times.

---

For Experienced Candidates:

1. What experience do you have in customer support?
   • Answer: In my previous role, I handled customer queries across live chat and email, consistently meeting satisfaction KPIs. I also collaborated with product teams to resolve recurring customer pain points.
2. How do you measure success in customer support?
   • Answer: Success is measured by customer satisfaction scores, resolution times, and feedback. However, maintaining customer trust and delivering solutions beyond expectations are key indicators for me.
3. Describe a time when you dealt with a difficult customer.
   • Answer: A customer once escalated a billing issue. I listened patiently, clarified misunderstandings, and provided a step-by-step resolution. My empathy and proactive follow-up turned a negative experience into a positive one.
4. How do you ensure consistent communication with customers across multiple channels?
   • Answer: I ensure consistency by following established guidelines and maintaining a professional tone. I also document all interactions to provide seamless support across platforms.
5. What tools or software have you used in customer support roles?
   • Answer: I’ve used CRM systems like Salesforce and Zendesk for tracking and resolving queries. I am also proficient in Excel and communication platforms like Slack for team collaboration.

• Become an Insurance Advisor with SBI Life – Apply Now
• Human Resources Executive Part Time Work From Home for Freshers – Apply Now
• Business Development Executive Work From Home for Freshers at Headway.ai – Apply Now
• Tele Caller Work From Home at Vedantu Innovations for Freshers – Apply Now
• Process Associate at First American Work From Home for Freshers – Apply Now