Job Description: Customer Support Specialist at Revolut
Role: Customer Support Specialist
Location: Bangalore / Mumbai (Office) or Gurgaon (Remote)
Type: Full-time
Department: Customer Support
About Revolut
Revolut is a global financial super app that empowers users to manage their money seamlessly. With over 50 million users and a broad suite of products — including spending, saving, investing, and travel — Revolut is on a mission to enhance financial freedom and visibility for its customers. Our diverse and dynamic team of over 10,000 people across the world is dedicated to building revolutionary financial services. We value excellence, innovation, and customer satisfaction, and we’re looking for like-minded individuals to join us.
About the Role
The Customer Support Specialist is a critical customer-facing role at Revolut, representing the company’s commitment to world-class customer service. You will provide comprehensive support to customers via chat, email, and phone, ensuring a seamless experience across all touchpoints. This is not a role for someone looking to simply “tick boxes” — we want proactive problem-solvers who take ownership and deliver WOW experiences.
Key Responsibilities as Customer Support Specialist
- Customer Experience: Provide outstanding support to Revolut users by handling queries and complaints with empathy and efficiency.
- Multichannel Support: Engage with customers through in-app live chat, phone, and email.
- Problem Solving: Identify and resolve customer issues by collaborating with internal teams.
- Brand Representation: Be the public face of Revolut, maintaining a professional and approachable demeanor at all times.
- Feedback Loop: Gather feedback from customers and share insights with product teams to improve services.
- Documentation: Maintain accurate records of customer interactions and report recurring issues.
- Shift Work: Be flexible to work in a 24/7 environment, including nights and weekends (additional compensation provided for night shifts).
What We’re Looking For: Customer Support Specialist
- Educational Qualifications: Bachelor’s degree or equivalent experience.
- Language Proficiency: Fluency in English (C1 level or higher).
- Communication Skills: Excellent verbal and written communication skills with the ability to explain complex issues clearly.
- Tech Savvy: Strong IT skills and the ability to adapt to new tools and technologies.
- Attention to Detail: Meticulous approach to handling customer issues and following processes.
- Problem Solving: Independent, analytical thinker with a proactive mindset.
- Empathy: Genuine passion for helping people and making a positive impact.
- Team Player: Highly flexible and motivated to work as part of a global team.
Nice to Have:
- Prior experience in customer support roles.
- Fluency in additional languages.
Benefits of Working at Revolut: Customer Support Specialist
- Competitive financial benefits and compensation packages.
- Flexible work arrangements (home, office, or hybrid).
- Access to exclusive perks through a free Revolut Metal subscription.
- Professional development and career progression opportunities.
- Participation in exciting team events and networking opportunities.
Top 10 Interview Questions for Customer Support Specialist Role at Revolut
1. Why do you want to work at Revolut as a Support Specialist?
Sample Answer:
“I am excited about the opportunity to work at Revolut because of its innovative approach to financial services. I admire Revolut’s mission to simplify financial management for millions of users worldwide. The emphasis on customer satisfaction and delivering WOW experiences aligns with my passion for helping people. I believe my problem-solving skills and customer service experience will contribute to maintaining Revolut’s high standards.”
2. How do you handle difficult or irate customers?
Sample Answer:
“When dealing with difficult customers, I focus on staying calm and empathetic. I listen actively to understand their concerns and acknowledge their frustration. Once I have a clear understanding of the issue, I reassure them that I am committed to resolving it. I provide clear communication about the steps I will take and keep them updated throughout the process.”
3. Can you describe a time when you went above and beyond for a customer?
Sample Answer:
“In my previous role, a customer faced a complex issue with a payment delay. I coordinated with multiple departments to investigate the root cause. Instead of waiting for standard resolution timelines, I followed up hourly and kept the customer informed. I managed to resolve the issue within a few hours and ensured the customer felt valued and reassured.”
4. How would you explain a complex financial product to a customer who is not familiar with it?
Sample Answer:
“I would break down the product into simple, relatable terms and avoid jargon. For example, if explaining a multi-currency account, I might say: ‘It’s like having several bank accounts in one place, allowing you to hold and exchange different currencies easily. This can save you money on conversion fees when traveling or making international transactions.’ I would also use analogies and visuals if needed.”
5. What strategies do you use to manage your workload and prioritize tasks?
Sample Answer:
“I prioritize tasks based on urgency and impact. I use tools like task managers to keep track of tickets and deadlines. For example, I handle critical issues first, especially those affecting multiple users. I also allocate specific time blocks for tasks like follow-ups, documentation, and proactive outreach to ensure nothing falls through the cracks.”
6. How do you handle working in a high-pressure, fast-paced environment?
Sample Answer:
“I thrive in high-pressure environments by staying organized and focused. I break tasks into manageable steps and use stress-management techniques like deep breathing and short breaks. I also keep a positive mindset and remind myself that every challenge is an opportunity to grow and learn.”
7. How would you approach a situation where you don’t know the answer to a customer’s question?
Sample Answer:
“If I don’t know the answer, I would be honest with the customer and assure them I will find the information. I would then research the issue using internal resources or consult with colleagues. Once I have the answer, I would promptly follow up with the customer, ensuring they feel supported throughout the process.”
8. How do you ensure accuracy and attention to detail in your work?
Sample Answer:
“I double-check my work and use checklists to ensure all steps are completed. For customer interactions, I review tickets before closing them to confirm all issues are addressed. I also welcome feedback and continuously look for ways to improve accuracy and efficiency.”
9. How do you collaborate with team members in a remote work environment?
Sample Answer:
“I prioritize clear and proactive communication using tools like Slack and video conferencing. I schedule regular check-ins to stay aligned with team goals and updates. I also document discussions and decisions to maintain transparency and ensure everyone is on the same page.”
10. What do you understand about Revolut’s values, and how do you embody them?
Sample Answer:
“I resonate deeply with Revolut’s values, especially ‘Deliver WOW’ and ‘Never Settle.’ In my previous roles, I have always aimed to exceed customer expectations by going the extra mile. I also believe in continuous improvement and strive to enhance my skills and performance consistently.”
