Job Description for Customer Support Executive (Hindi) – Work From Home at Teleperformance
Work Mode: Remote (Work From Home)
Job Type: Full Time (Temporary/Contractual Basis)
Working Days: 6 days a week with 1 rotational day off
Preferred Candidates: Immediate joiners are highly preferred.
Company Overview
Teleperformance SE, established in 1978, is a global leader in customer experience management. Headquartered in France, the company provides a wide array of services, including debt collection, telemarketing, customer relationship management, content moderation, and communication solutions. With a commitment to delivering exceptional customer service, Teleperformance serves a diverse range of industries worldwide.
Customer Support Executive Role Overview
We are currently hiring enthusiastic and dedicated individuals for the role of Customer Support Executive (Hindi) – Work From Home. This role is an excellent opportunity for those looking to build a career in the customer service industry, offering flexibility and the chance to work remotely.
Key Responsibilities for Customer Support Executive
- Handle inbound and outbound calls to address customer queries, resolve complaints, and provide solutions.
- Communicate effectively in Hindi and English to ensure customer satisfaction.
- Maintain accurate and detailed records of customer interactions and transactions.
- Follow up with customers to ensure their issues are resolved to their satisfaction.
- Collaborate with team members to improve customer experience and meet performance metrics.
- Adhere to company policies, procedures, and quality standards during all customer interactions.
- Assist customers with their inquiries about products or services in a professional and empathetic manner.
Required Skills and Qualifications as Customer Support Executive
- Proficiency in Hindi and English is mandatory.
- Strong verbal communication skills.
- Minimum educational qualification: Higher Secondary Certificate (HSC) or Undergraduate.
- Candidates should have their own system (Windows 10 with Intel i5 processor and 8GB RAM).
- Ability to handle outbound processes efficiently.
Salary Details
- CTC: ₹14,000
- Take Home Salary: ₹12,000
Benefits
- Flexible work-from-home setup.
- Opportunity to work with a globally recognized company.
- Gain valuable experience in the customer service domain.
Why Join Teleperformance?
- Be part of a multinational organization with a strong reputation.
- Access to a dynamic work environment and excellent career growth opportunities.
- Ongoing training and support to enhance your skills.
Application Process
Interested candidates are encouraged to apply through the company portal. For additional details, contact our recruitment team.
Interview Questions and Sample Answers for Customer Support Executive
- Tell me about yourself.
- Sample Answer: “I am a recent graduate with a strong passion for communication and problem-solving. I have experience interacting with diverse groups of people, and I’m proficient in Hindi and English. I am eager to apply my skills in a customer-focused role like this.”
- Why do you want to work as a Customer Support Executive?
- Sample Answer: “I enjoy helping people and solving their problems. This role allows me to use my communication skills to provide excellent service, which I find fulfilling.”
- How would you handle a difficult customer?
- Sample Answer: “I would listen actively to the customer’s concerns without interrupting, empathize with their situation, and offer a solution. If required, I would escalate the issue to a supervisor.”
- Can you describe a time when you resolved a customer complaint effectively?
- Sample Answer: “In my previous role, a customer was upset about a delayed product delivery. I apologized, tracked the order immediately, and ensured it was delivered the next day. I followed up to confirm their satisfaction.”
- How do you prioritize tasks when handling multiple customers?
- Sample Answer: “I prioritize based on urgency and impact. I ensure that all customers feel valued by keeping them informed about the status of their issues.”
- What would you do if you did not know the answer to a customer’s question?
- Sample Answer: “I would politely inform the customer that I need to verify the information. I would quickly research or consult a colleague to provide an accurate response.”
- What does excellent customer service mean to you?
- Sample Answer: “Excellent customer service is about understanding and addressing customer needs effectively and ensuring they have a positive experience with the company.”
- How do you manage stress while handling high call volumes?
- Sample Answer: “I stay focused and organized by taking brief breaks to recharge. I also maintain a positive attitude and remind myself that each customer deserves my full attention.”
- Why do you want to work with Teleperformance?
- Sample Answer: “Teleperformance is a global leader known for its commitment to employee growth and customer satisfaction. I admire the company’s values and would love to contribute to its success.”
- Where do you see yourself in five years?
- Sample Answer: “I see myself growing within Teleperformance, taking on more responsibilities, and possibly mentoring new team members. I aim to contribute to the company’s success while advancing my career.”
Tips for Success in the Role
- Be punctual and adhere to your work schedule.
- Ensure you have a quiet and professional workspace at home.
- Continuously work on improving your communication skills.
- Be proactive in seeking feedback and implementing it.
- Stay updated on company policies and product knowledge.
Teleperformance is dedicated to fostering a supportive and inclusive work environment. Join us to embark on a rewarding career journey!
