Position: Customer Support Executive Pre-sales
Company: Airblack Technologies
Location: Remote (Hiring office located in Gurugram)
Openings: 10
About the Role
As a Customer Support Executive in the pre-sales team at Airblack, you will provide expert guidance to prospective students, helping them choose the right makeup and beauty courses based on their career aspirations. This role involves daily outreach to potential students, lead generation, and pipeline management, ensuring seamless handovers to the sales team.
Key Responsibilities: Customer Support Executive Pre-sales
- Student Counseling: Advise potential students on Airblack’s courses, aligning course selection with their career goals.
- Lead Generation: Contact 150-200 candidates daily via calls, emails, or other channels to generate interest and qualify leads.
- Pipeline Management: Develop and manage a pipeline of prospects, maintaining regular follow-ups to maximize conversion rates.
- Collaboration with Sales: Coordinate with the sales team to ensure a smooth handover of qualified leads and share insights for effective conversions.
Qualifications: Customer Support Executive Pre-sales
- Experience: 0-2 years in B2C pre-sales in sectors like Edtech, Banking, Insurance, or BPO customer support/client relations.
- Languages: Fluency in Hindi and English.
- Mindset: Motivated to contribute to building India’s largest skilling academy.
Why Join Airblack?
- Empowering Culture: A culture that fosters entrepreneurship and ownership.
- Opportunity for Growth: Be part of India’s first platform focused on passion-driven skills, with a unique opportunity to make a significant impact.
- Exceptional Team: Work with experienced professionals, including ex-entrepreneurs, VCs, and experts from Goldman Sachs, Paytm, Oyo, and leading universities like IITs, IIMs, DU, and NIFT.
About Airblack
Airblack is India’s largest online skilling academy, empowering individuals to become micro-entrepreneurs or secure flexible opportunities through “do-it-together” courses. With over 35,000 trained students across 200+ cities, Airblack is expanding into hospitality and culinary fields, backed by prominent investors and recognized by Skill India as a government-certified beauty skilling partner. In 2024, Airblack was listed in Forbes Asia’s 100 To Watch.
Company Address: 312-314, 3rd Floor, The Palm Springs Plaza, Golf Course Road, Sector 54, Gurugram, Haryana, India
