Key Responsibilities as Customer Success Operations
- Lead onboarding for new clients by assisting in documentation, compliance (KYB & KYC) approval process, and account set-up
- Collaborate with multiple departments such as Product and Sales to ensure a smooth onboarding process
- Prepare and distribute invoices as well as monitor and track billing cycles to ensure timely billing
- Update the client records and ensure data integrity and accuracy
- Should be able to generate basic reports and analyse patterns and trends with the client data
- Proactively improve processes to provide faster delivery
- Excellent communication and interpersonal skills
- Strong ability to work on multiple issues and tasks in a fast-paced environment and should prioritize work according to business processes
Skills & Qualifications: Customer Success Operations
- 0-1 years of customer success/data entry experience, freshers are also welcome
- Proficiency in HubSpot, ZohoDesk and Microsoft Excel is a plus!
- Love for reporting, numbers, and speaking to people
- Demonstrate a desire to proactively help and serve internal/external stakeholders to meet their needs
- Should possess high adaptability and be able to work under pressure
- Open to working hours in two different time zones (Singapore and India)
Our Culture
At Volopay, you’ll thrive among passionate, talented individuals who bring their energy into everything they do. Our team’s diversity is our strength, with musicians, entrepreneurs, athletes, and more contributing their unique talents. Picture a workplace that’s not just about work, but about a shared journey. We value your independence and trust you with tasks, encouraging you to take ownership and find innovative solutions. Our culture is rooted in:
- Ownership: We believe in freedom with responsibility. You’ll naturally take the lead and excel.
- Results: We’re doers who overcome obstacles with a can-do attitude.
- Curiosity: Curious minds thrive here. Wear multiple hats and embrace new challenges.
About Us
Volopay is a Y Combinator-backed start-up that combines corporate cards, bills payments, approvals, expense reimbursements, and accounting automation in one single platform. We empower businesses to manage, grow and succeed with our cross-platform solution that delivers more functionality across different areas of operations.
We are backed by some of the top investors in the world, and on our way to being one of the most influential fintech start-ups in Southeast Asia, with ambitions to expand.
For selling a platform like this, we need people who are super excited about the vision of the company and who are passionately curious about building this for businesses out there.
Join Volopay for a vibrant, dynamic atmosphere where innovation thrives, and your individuality shines.
