Are you curious, motivated, and forward-thinking? At FIS youll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

Job Description of Customer Service Representative

Provide customer support to consumers via telephone and/or Internet, e.g., instant message, email. Handle customer inquiries and resolve simple and basic support issues, such as address changes, processing orders, warranty or billing/payment. For product or service-related issues, will move customer to appropriate Product Support Specialist.

General Duties & Responsibilities for Customer Service Representative

• Provides customer support by phone, email or instant message to consumers. Serves as primary contact for inbound customer issues. Escalates more technical product-related issues to proper Product Support department.

• Processes a high volume of consumer inquiries of FIS products and services and resolves a targeted percentage of those inquiries.

• Troubleshoots customer problems, identifies root cause of problem and uses tool and resources appropriately to determine how to resolve customer problems.

• Updates customer information and ensures accurate entry of contact information.

• Other related duties assigned as needed.

Education Requirements for Customer Service Representative

High school diploma or GED

General Knowledge, Skills & Abilities

• Excellent customer service skills that build high levels of customer satisfaction

• Excellent verbal and written communication skills

• Computer navigation and operation skills

• Demonstrates effective people skills and sensitivities when dealing with others

What we offer you

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities

• A broad range of professional education and personal development possibilities FIS is your final career step!

• A competitive salary and benefits

• A variety of career development tools, resources and opportunities.

Role: Customer Service

Industry Type: BPO / Call Centre

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Customer Success, Service & Operations – Other

Education UG: Graduation Not Required

Overview

FIS is a global leader in financial services technology, with a focus on retail and institutional banking, payments, asset and wealth management, risk and compliance, and outsourcing solutions. Through the depth and breadth of our solutions portfolio, global capabilities, and domain expertise, FIS serves more than 20,000 clients. Headquartered in Jacksonville, Florida. FIS employs more than 55,000 people worldwide and holds leadership positions in payment processing, financial software, and banking solutions. Providing software, services, and outsourcing of the technology that empowers the financial world, FIS is a Fortune 500 company and is a member of Standard & Poor’s 500® Index. For more information about FIS, visit www.fisglobal.com

Company Info

Link: FIS website

Address: Jacksonville