About the Job: We are seeking a proactive and dedicated Hindi & English Customer Service Executive to join our team remotely. In this role, you will be responsible for reviewing content, moderating user-generated content, providing user support, and gathering feedback from our Hindi-speaking user base. If you are passionate about the gaming industry and excel in customer service, this position offers a dynamic and engaging opportunity.
Key Responsibilities for Customer Service Executive
- Reviewing Hindi Content:
- Accurately review and assess Hindi text, audio, and other content, ensuring it aligns with specified operating procedures and standards.
- Content Moderation:
- Collect, organize, and summarize inappropriate user-generated content from Hindi-speaking regions. Optimize and uphold content moderation standards to maintain a positive user environment.
- User Feedback and Collaboration:
- Gather feedback from Hindi-speaking users, collaborate effectively with customer service and public relations teams, and work towards continuously improving the game’s social environment.
- User Support:
- Address daily inquiries and resolve issues for Hindi-speaking users online, ensuring prompt, accurate, and satisfactory responses to player queries.
- Feedback and Suggestions:
- Collect, summarize, and relay user issues and suggestions from the Hindi-speaking region to the relevant teams.
- Collaboration with Operations and Product Teams:
- Work closely with operations and product teams to maintain and enhance positive user relationships.
Qualifications: Customer Service Executive
- Language Skills:
- Proficiency in listening, speaking, reading, and writing in Hindi.
- Fluent communication skills in English (or Chinese) are essential.
- Familiarity with Hindi customs and habits is preferred.
- Experience and Skills:
- Previous relevant experience in customer service, content moderation, or a related field is preferred.
- Excellent communication, organizational, and teamwork skills.
- A passion for the gaming industry, with strong user service awareness, and the ability to quickly resolve issues.
- Personal Attributes:
- Strong sense of responsibility, team-oriented, proactive, optimistic, and adaptable to work arrangements.
Industry: Mobile Gaming Apps
If you are passionate about gaming and customer service, and you meet the qualifications, we encourage you to apply for this fully remote position Customer Service Executive!
About
WEJOY Pte. Ltd. is a private limited company located in Singapore. The core product WePlay is an app that focuses on the global “social + gaming” market. Young people from all over the world are playing popular party games, chatting with friends, and singing karaoke on WePlay. Since its launch in April 2021, WePlay has been launched in many regions, including Greater China, the Middle East, Japan and Korea, and North America, and has achieved good results. In May 2021, WePlay topped the free list of Taiwan’s AppStore. In May 2022, WePlay topped the free list of Kuwait’s AppStore and ranked second in Saudi Arabia. In November 2022, WePlay topped the free list of South Korea’s AppStore and ranked second on GooglePlay. WePlay will continue to bring more happiness to users around the world, and we look forward to more outstanding students joining us to make WePlay the world’s leading online entertainment platform!
